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Jobs at ShopriteX (Now Hiring) — 6 open

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Operational Team Leader | Secunda | Mpumalanga

Secunda, Mpumalanga, South Africa · On-site

Mid level$2M raised

The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to …

Skills: Team Leadership, Performance Monitoring, KPI Analysis, Exception Management, Employee Relations

ShopriteX logoShopriteX

Software Engineer I

City of Cape Town, Western Cape, South Africa · Hybrid

Senior$2M raised

About the Role: We are looking for an experienced Software Engineer to join our team. In this role, you will take ownership of technical design decisions and be a driving force behind the quality, architecture, and deliv…

Skills: Java, Microservices, AWS Cloud, Cloud Infrastructure, Retail Domain

ShopriteX logoShopriteX

Test Analyst II

Cape Town, Western Cape, South Africa · On-site

Senior$2M raised

Role Purpose: The purpose of the role is to perform testing activities of a relatively complex nature, in order to ensure the successful implementation of business solutions. The role designs, develops and administers a …

Skills: Manual Testing, Agile Methodology, Functional Testing, System Testing, Integration Testing

ShopriteX logoShopriteX

Marketing Campaign Manager (Shoprite)

City of Cape Town, Western Cape, South Africa · On-site

Senior$2M raised

Role Purpose The purpose of the Campaign Manager role is to maximise ad delivery efficiency and effectiveness through the successful execution of the digital campaign strategy and all related operations. This role uses m…

Skills: Digital Campaign Management, Marketing Analytics, Google Ads, DV360, GAM

ShopriteX logoShopriteX

Senior Retail Media Insights Analyst

City of Cape Town, Western Cape, South Africa · On-site

Senior$2M raised

Senior Retail Media Insights Analyst Role Purpose The Insights function is enabled by large-scale enterprise data assets, advanced analytics, and applied research capabilities to generate actionable insights that support…

Skills: Data Analysis, Retail Media Insights, Data Visualization, Stakeholder Management, Storytelling

ShopriteX logoShopriteX

Rainmaker: Digital Campaign Manager

City of Cape Town, Western Cape, South Africa · On-site

Mid level$2M raised

Rainmaker: Digital Campaign Manager Value Proposition Powered by Africa’s largest retailer, Rainmaker Media is positioned to reach over 80% of SA’s shoppers directly through its digital and physical media channels. We ha…

Skills: Digital Campaign Management, Ad Operations, Google Ads, DV360, Google Ad Manager

ShopriteX logo

Operational Team Leader | Secunda | Mpumalanga

ShopriteX

Secunda, Mpumalanga, South Africa • On-site

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Mid level

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  • Full-time
  • high school, associate degree
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

Lead a team of controllers to provide end-to-end support for the Pingo driver network and ensure service level agreements are met. Monitor order pipelines, manage driver attendance, and handle operational escalations to minimize business disruption.

Requirements

Requires a Grade 12 certificate and at least 3 years of experience in an operations environment. A diploma in supply chain, transportation, or safety management and a valid Code B driver's license with a reliable car are required or preferred.

Full job description

The purpose of the role is to lead a team of controllers that provides end to end support to the Pingo driver network. Proactively monitor performance indicators and exception dashboards, resolving problems timeously to ensure that Pingo meets its service level agreement to our customers.

  • Monitor order pipeline and order flow from pick complete to delivery
  • Team stats, analysis and recommendations on improving KPIs
  • Escalation of stores that are falling behind their SLA
  • Proactively manage exceptions - resolving problems timeously to prevent any delays on order
  • Continuous driver attendance management throughout the shift
  • Handle any escalations from Controllers to minimise business disruption, while making note of further training or process changes to prevent escalation in future.
  • Provide regular training and feedback to Controllers, fostering a culture of continuous improvement and development.
  • Promote collaboration and teamwork among control centre staff, facilitating open communication and knowledge sharing to enhance overall performance.
  • Work with the other Team Leaders to ensure a consistent and aligned leadership team.
  • Quickly and effectively manage, in conjunction with HR, any employee relation matters
  • Manage sick leave and attendance, break schedules to minimize downtime and maximize productivity without compromising employee well-being or regulatory compliance.
  • Ensure seamless communication and coordination during shift handovers for operational continuity and efficiency. Follow structured information exchange and collaboration between shifts, minimizing disruptions and maximizing productivity
  • Participate in post-incident debriefs and reviews to identify lessons learned and opportunities for improvement in emergency response protocols and implement corrective actions as necessary to enhance future response capabilities.
  • Provide regular feedback on systems improvements and/or challenges to help drive system improvements.
  • Troubleshoot driver and system related technical issues and provide comprehensive insight and feedback

    Minimum Requirements:
    • Grade 12 or equivalent at NQF level 4 (essential)
    • Diploma in supply chain management/ transportation/ safety management or equivalent at NQF level 5 (preferred)
    • Code B Driver’s License (essential)
    • Own reliable car (essential)
    • At least 3 years working experience in an operations environment (essential)

Related keywords

LogisticsSupply Chain ManagementTransportationKPIsSLAOperational ExcellenceControl CentreDriver ManagementPerformance IndicatorsEmployee RelationsNQF Level 4NQF Level 5

About ShopriteX

LinkedInVisit site

Fusing data, tech and talent for a ‘Smarter Shoprite’ · powered by the Shoprite Group of Companies

Industry
Retail
Company size
201-500 employees
Founded
2020
Headquarters
Cape Town, Western Cape
LinkedIn followers
45,512
Total funding
$2M

ShopriteX is the digital innovation unit for Africa's largest retailer the Shoprite Group of Companies. We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. ShopriteX boasts two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme, and Sixty60, Checkers’ pioneering 60-minute grocery delivery service. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.

Offices: Corner Old Paarl Rd and Brackenfell Blvd, Brackenfell, First Floor Fairbridge, Cape Town, Western Cape 7560, ZA

Data ScienceRetail MediaeCommerceDigital CommerceConsumer TechnologyRewards and PersonalisationCustomer InnovationDigital MarketingConsumer InsightsDigital Product and Design
View all jobs at ShopriteX

About ShopriteX

LinkedInVisit site

Fusing data, tech and talent for a ‘Smarter Shoprite’ · powered by the Shoprite Group of Companies

Industry
Retail
Company size
201-500 employees
Founded
2020
Headquarters
Cape Town, Western Cape
LinkedIn followers
45,512
Total funding
$2M

ShopriteX is the digital innovation unit for Africa's largest retailer the Shoprite Group of Companies. We believe in a customer first culture and by marrying the best of data science and technology, ShopriteX is dedicated to saving customers time and money through innovation and more personalised shopping experiences. ShopriteX boasts two industry leading innovations, namely Xtra Savings, South Africa’s fastest growing rewards programme, and Sixty60, Checkers’ pioneering 60-minute grocery delivery service. With some of the brightest minds in data science, technology, e-commerce and personalisation, ShopriteX is re-imagining retail, removing friction and driving a tech-led future for the Shoprite Group.

Offices: Corner Old Paarl Rd and Brackenfell Blvd, Brackenfell, First Floor Fairbridge, Cape Town, Western Cape 7560, ZA

Data ScienceRetail MediaeCommerceDigital CommerceConsumer TechnologyRewards and PersonalisationCustomer InnovationDigital MarketingConsumer InsightsDigital Product and Design
View all jobs at ShopriteX

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