New Bedford, Massachusetts, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Customer Service, Administrative Processes, Scheduling, Invoicing, Insurance Verification
Columbia, South Carolina, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, Vehicle Glass Repair, ADAS Recalibration, Diagnostic Testing, Customer Service
Mount Pleasant, South Carolina, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, Vehicle Glass Repair, ADAS Recalibration, Diagnostic Testing, Customer Service
Tampa, Florida, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, Vehicle Glass Repair, Recalibration Of Safety Systems, Diagnostic Testing, Hand Tools Proficiency
Martinez, Georgia, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, Vehicle Glass Repair, ADAS Recalibration, Diagnostic Testing, Customer Service
Little Rock, Arkansas, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Leadership, Retail Operations, Customer Service, Inventory Control, Cash Management
Martinez, Georgia, United States · On-site
$20/hr–$24/hr
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Automotive safety systems, Diagnostic testing, Hand tools, Power tools
Thonotosassa, Florida, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, Vehicle Glass Repair, ADAS Recalibration, Diagnostic Testing, Customer Service
Caledonia, Michigan, United States · On-site
$20/hr–$24/hr
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Automotive safety systems, Diagnostic testing, Hand tools, Power tools
Tampa, Florida, United States · On-site
$20/hr–$24/hr
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Automotive safety systems, Diagnostic testing, Hand tools, Power tools
New Philadelphia, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Auto glass replacement, Recalibration, Diagnostic testing, Customer service
Traverse City, Michigan, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Vehicle glass replacement, Recalibration, Diagnostic testing, Customer service
Cleveland, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Vehicle glass repair, Recalibration, Diagnostic testing, Customer service
Camden, South Carolina, United States · On-site
$19/hr–$22/hr
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass installation, Automotive safety systems, Diagnostic testing, Hand tools, Power tools
North Augusta, South Carolina, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Vehicle glass replacement, Recalibration, Diagnostic testing, Customer service
Morton Grove, Illinois, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Customer service, Administrative support, Scheduling, Invoicing, Work order management
Falmouth, Massachusetts, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Customer service, Administrative support, Scheduling, Invoicing, Work order management
Dallas, Texas, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto glass repair, Auto glass replacement, Recalibration, Diagnostic testing, Customer service
Tampa, Florida, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Auto Glass Installation, ADAS Recalibration, Diagnostic Testing, Customer Service, Hand Tool Proficiency
Columbus, Ohio, United States · On-site
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll …
Skills: Data Engineering, AI Innovation, Strategic Vision, Data Governance, SQL
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The Customer Advocate manages administrative tasks, scheduling, and invoicing while serving as the first point of contact for customers. They handle inbound calls, emails, and in-person greetings to ensure a memorable customer experience.
A High School Diploma or GED is required along with 1-3 years of experience in telephone operations or business administration. Candidates must be able to provide world-class customer service in a fast-paced environment and travel up to 10%.
Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
Competitive weekly base pay starting at $21.75/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'.
Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers.
Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.
This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job's essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws and regulations and with Safelite Group, Inc. policies and practices.
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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly. But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture. Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
Offices: 7400 Safelite Way, Columbus, OH 43235, US
We’re the auto glass experts. Since 1947, we’ve helped people get back to driving safely. They count on us to repair and replace their glass and recalibrate their vehicle’s advanced safety systems — and that’s something we don’t take lightly. But we’re more than just a glass company. Our teams go above and beyond, pushing the limits to innovate new ways to bring unexpected happiness to people every day. We empower our associates with the support they need to make a difference, deliver memorable service, and do the right thing. Because we know our people make our purpose possible. It’s this philosophy that drives our culture. Come join us. We want to be the best place you’ll ever work. Apply today at safelitecareers.com.
Offices: 7400 Safelite Way, Columbus, OH 43235, US
