Position Summary: The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer s…
Skills: Team Leadership, Customer Service, Store Operations, Inventory Management, Staff Training
North Andover, Massachusetts, United States · On-site
$15/hr–$16/hr
Entry level
Position Summary: This cashier position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The position is responsible f…
North Andover, Massachusetts, United States · On-site
$15/hr–$16/hr
Entry level
Position Summary: This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate p…
Position Summary: This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate p…
Position Summary: This cashier position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The position is responsible f…
Position Summary: The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by …
Position Summary: This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency. Essential Duties: •Abi…
Position Summary: The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer s…
Skills: Team Leadership, Customer Service, Store Operations, Inventory Management, Staff Training
Job Description: Delivery Driver Rocky’s Ace Hardware Delivery Drivers are responsible for more than just driving. As an integral part of our customer service team, you give our customers a face to remember. You ar…
Position Summary: The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by …
Position Summary: The Assistant Store Manager is to oversee the daily retail operations, insure the highest standards of Helpful customer service, and direct those projects and responsibilities assigned and delegated by …
Position Summary: This cashier position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The position is responsible f…
Position Summary: This small engine repair technician position is responsible for providing helpful customer service as well as diagnosing and repairing equipment with accuracy and efficiency. Will also help with grill a…
Job Description: Delivery Driver Rocky’s Ace Hardware Delivery Drivers are responsible for more than just driving. As an integral part of our customer service team, you give our customers a face to remember. You ar…
Position Summary: The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer s…
Skills: Team Leadership, Customer Service, Store Operations, Inventory Management, Staff Training
Position Summary: This sales associate position is responsible for maintaining helpful customer service, processing sales quickly, accurately and efficiently and performing cash register operations. The sales associate p…
Inside Sales - Business to Business Paint Champion
Springfield, Massachusetts, United States · On-site
$20/hr–$25/hr
Mid level
Job Title: Pro Paint Advisor Location: Liberty Street, Springfield, MA Reports To: Store Manager Position Summary: Rocky’s Ace Hardware is seeking a sales-minded, knowledgeable and customer-centric Pro Paint Adviso…
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Full-time
Posted 28d ago
~40 hrs/week
Responsibilities
The Team Lead oversees daily store operations and manages the team in the absence of the Store Manager. Key duties include ensuring high customer service standards, managing inventory, and executing merchandising strategies.
Requirements
The candidate must be able to lead a team, handle store opening and closing procedures, and resolve customer complaints. Ability to maintain store equipment and meet sales goals is essential.
Full job description
Position Summary:
The Team Lead is instrumental in the operations of our store and plays a key role in the absence of the Store Manager and Assistant Manager. Team Leads ensure the highest standards of Helpful customer service and direct those projects and responsibilities delegated by the Store Manager.
Essential Duties:
Open and close the store in the absence of the Store Manager and Assistant Manager
Safety and security, as assigned
Oversee the tasks assigned to store team
Assist in the training of store team to ensure optimum performance and customer service
Oversee store team in the absence of the store manager to ensure optimum performance and customer service
Assist in inventory maintenance; general housekeeping
Oversee receiving of merchandise, processing shipments and/or store stocking as well as management of cash & receivables in accordance with company procedures as assigned or in the absence of management
Work with management team to achieve established sales and productivity goals
Assist in maintaining the good working condition of store equipment and fixtures
Work with management to develop and execute ideas and activities to increase store traffic
Ensure that end-caps, cross merchandising, and feature displays are properly merchandised and maintained
Set the example and consistently execute the highest standards relative to providing amazing customer service to all Rocky’s customers
Resolve customer complaints in a manner that is timely, courteous and discreet
Authorize acceptance of checks, etc, in a manner that is consistent with company policy
Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner
Attend mandatory monthly store meetings
Other responsibilities as assigned by store management.
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
Offices: 40 Island Pond Road, Springfield, Massachusetts 01118, US
Rocky’s Ace Hardware is a family-owned business that has been supporting local communities for over 95 years.
Rocky’s was founded in 1926 by Rocco (Rocky) J. Falcone. Back then, Rocky’s was a mom-and-pop business and had just one location — in downtown Springfield, Massachusetts, on the corner of Main and Union streets. In 1966, Rocco’s son James began to run the business. During the 1970s and 1980s, James developed the single store operation into a successful seven-store chain.
It was then that Rocky’s started its national affiliation with the Ace Hardware Co-op. The relationship with Ace offered Rocky’s Hardware the buying power of a national chain, national advertising, and the computerization of accounting and inventory procedures, all while still maintaining local, independent ownership and Rocky’s longtime identity as a neighborhood hardware store.
Today, Rocco J. Falcone II, James’ son, is the third generation of his family to serve as president.
Under the Falcone family's leadership, Rocky’s Ace Hardware has continued to evolve, responding to customer demand by expanding its hardware product lines, increasing stock selection and adding a variety of new services.
From one modest store to now 50 convenient locations throughout Massachusetts, Rhode Island, New Hampshire, Connecticut, Maine, Pennsylvania, New Jersey, Ohio and Florida, Rocky′s has become one of the country’s largest Ace dealers, noted for its focus on customer service and quality product selection.
This focus on our customers means that Rocky′s stores have retained their friendly, neighborhood hardware store identity.
We encourage all of our customers to talk with our expert staff, ask questions and browse our huge selection of products. We will make sure that you leave with everything you need to get your project done right the first time.
Offices: 40 Island Pond Road, Springfield, Massachusetts 01118, US