Montreal, Quebec, Canada · Remote OK
Customer Support Specialist Remote (Canada) Full-Time Who We Are ember is an industry leader in interactive in-car passenger entertainment systems with integrated payment solutions that enhance the rider experience while…
Skills: Technical Troubleshooting, Customer Support, English Proficiency, French Proficiency, Problem Solving
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The specialist will investigate and resolve technical and operational issues for customers using the ember platform and in-vehicle devices. Responsibilities include managing support tickets, creating knowledge base articles, and collaborating with product and development teams.
Candidates must have strong verbal and written communication skills in both English and French and excellent troubleshooting abilities. Experience with ticketing systems, Stripe, Android tablets, or mobile device management is considered an asset.
Remote (Canada)
Full-Time
As a Customer Support Specialist, reporting to the Director of Customer Success, you will support customers utilizing the ember platform and in-vehicle devices. You will work closely with customers across multiple communication channels including our support portal, email, and other emerging channels, to investigate, troubleshoot, and resolve technical and operational issues.
This role requires a strong communicator and problem solver who thrives in a fast-paced environment and is passionate about delivering a world-class customer experience.
We're building the future of public transport – fully electric and tech enabled
We're building the future of public transport — convenient, affordable, connected and zero-emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. We’re a tech company, not a traditional bus operator. We've built a platform that coordinates our entire operation – everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive emissions reduction. It also helps us provide a much better passenger experience, with innovative features like demand-responsive stops. We’re still small, with 78 coaches and 200 staff. The challenge is to scale this 20x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve raised equity from some of Europe’s leading climate VCs and are looking for mission-driven individuals who can help take us to the next level.
Offices: 23 Charlotte Square, Edinburgh, EH2 4DF, GB
View all jobs at EmberWe're building the future of public transport – fully electric and tech enabled
We're building the future of public transport — convenient, affordable, connected and zero-emission. Our goal is to make it easier and more enjoyable to get from A to B with Ember than it is with your own car. We’re a tech company, not a traditional bus operator. We've built a platform that coordinates our entire operation – everything from monitoring vehicles and controlling chargers to selling tickets and calculating ETAs. This allows us to use electric buses more intensively than anyone else in the world, leading to a massive emissions reduction. It also helps us provide a much better passenger experience, with innovative features like demand-responsive stops. We’re still small, with 78 coaches and 200 staff. The challenge is to scale this 20x whilst staying lean, increasing efficiency and delivering an even better product experience. We’ve raised equity from some of Europe’s leading climate VCs and are looking for mission-driven individuals who can help take us to the next level.
Offices: 23 Charlotte Square, Edinburgh, EH2 4DF, GB
View all jobs at Ember