Farmington Hills, Michigan, United States · Hybrid
Company Description RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high perf…
Skills: Network Operations Management, Managed Services Delivery, SLA Management, Incident Management, Client Relationship Management
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Lead the Network Operations Center (NOC) to ensure the performance and reliability of RAN, Packet Core, and Backhaul environments. Serve as the senior operational contact for managed services customers, managing escalations and conducting service reviews.
Requires 8+ years of telecommunications experience with at least 5 years managing NOC or managed services teams. A Bachelor's degree in electrical engineering, computer science, or a related field is required or equivalent experience.
RF Connect is a team of industry leaders transforming connectivity. We invest in our team, have fun, and give back to our community. We lead the way in the design, deployment, and support of high performance wireless networks and solutions. Our philosophy is simple - hire the best people, do the best work, and set the standard for the industry. Due to our growth and national expansion, we are currently seeking highly motivated, experienced, customer-oriented team members who are looking for an organization where they can make a major contribution and be an integral part of continued growth.
We are seeking a highly motivated Network Operations Director to lead the overall performance, reliability, and operational excellence of RF Connect's Managed Services Network Operations Center (NOC). This leadership role oversees network monitoring, incident response, service assurance, and operational support across Radio Access Network (RAN), Packet Core, and Backhaul environments.
The Director will be responsible for maintaining high levels of network availability and customer satisfaction while ensuring service level commitments are achieved. In addition to operational leadership, this individual will serve as a senior customer-facing representative for key managed services accounts, participating in service reviews, escalations, and strategic customer discussions.
The ideal candidate possesses deep experience managing wireless network operations teams, strong technical expertise in cellular network infrastructure, and a demonstrated ability to lead customer-facing service organizations. Experience working for or supporting major wireless carriers such as AT&T, T-Mobile, Verizon, DISH Wireless, or similar mobile network operators is highly preferred.
To be successful in this role you should have prior business-to-business customer support experience, have a tenacious customer-focused attitude, and have a strong knowledge base in order to manage and grow our Managed Services portion of our business. In this role you will report to our General Manager of Operator Services in our Farmington Hills, MI headquarters office. This position is eligible for a hybrid work schedule with regular weekly travel to the headquarters office, as outlined in our Hybrid/Remote Work Policy. We will also consider remote applicants residing in the Dallas-Fort Worth metro area.
What You'll Do (responsibilities)
Network Operations Leadership & Infrastructure Management (approx. 70-80% of the role)
Customer & Service Management (approx. 20-30% of the role)
Job Type: Full-time
Job Location: Farmington Hills, MI, USA or Dallas-Fort Worth, TX, Metro area; only US-based candidates with US work authorization considered, no outside recruiters
Education Level: 4-year college degree (or equivalent)
Travel: Occasional national travel required, as needed to support the business/department & customer site locations
All of your information will be kept confidential according to EEO guidelines.
Become A Hero Of Connectivity
RF Connect empowers IT Departments and their partners to become Heroes of Connectivity. As a systems integrator, our "Designed for Tomorrow, Ready Today" approach embraces a layered network approach that cherry-picks among Structured Cable (fiber & ethernet), Wi-Fi, Public Cellular, mmWave Broadband, LPWAN, and Private Cellular to optimally connect people, things, and infrastructure. We offer a multi-dimensional portfolio of best-in-class technology solutions, flexible funding options, expert project management, and turnkey managed services to ensure successful outcomes for client digital transformation initiatives. For more than 20 years, RF Connect has been a trusted advisor for some of the best-known clients and partners. If your organization needs wireless connectivity, please reach out – we’re delighted to help.
Offices: 37735 Enterprise Ct., Suite 200, Farmington Hills, MI 48331, US
Become A Hero Of Connectivity
RF Connect empowers IT Departments and their partners to become Heroes of Connectivity. As a systems integrator, our "Designed for Tomorrow, Ready Today" approach embraces a layered network approach that cherry-picks among Structured Cable (fiber & ethernet), Wi-Fi, Public Cellular, mmWave Broadband, LPWAN, and Private Cellular to optimally connect people, things, and infrastructure. We offer a multi-dimensional portfolio of best-in-class technology solutions, flexible funding options, expert project management, and turnkey managed services to ensure successful outcomes for client digital transformation initiatives. For more than 20 years, RF Connect has been a trusted advisor for some of the best-known clients and partners. If your organization needs wireless connectivity, please reach out – we’re delighted to help.
Offices: 37735 Enterprise Ct., Suite 200, Farmington Hills, MI 48331, US
