Jobs at Renovation Brands (Now Hiring) — 7 open

Customer Service Representative

RTA Cabinet Store @ Renovation Brands

About This Position:

We're looking for a Customer Service Representative who thrives on ownership, follow-through, and making sure every customer leaves with their issue fully resolved.

This isn't a typical call center role. You won't be rushing through high volumes of calls or handing off cases to someone else. Instead, you'll manage a portfolio of customer cases from start to finish — coordinating with internal teams and external partners, staying organized, and making sure nothing slips through the cracks.

You'll do great here if you:

• Love the satisfaction of closing out a case you've seen all the way through

• Are naturally detail-oriented and proactive — you follow up before you're asked

• Communicate clearly and confidently, both in writing and on the phone

• Take ownership of outcomes and genuinely care about the customer experience

Experience in home improvement or cabinetry is a bonus, but not required — we're happy to train the right person. What matters most is your mindset: organized, accountable, and customer-first. If that sounds like you, we'd love to hear from you.

What You’ll Do:

• Own customer cases from initial contact through final resolution, ensuring all details are handled accurately and completely
• Manage customer communication across phone, email, and chat while maintaining professionalism and clarity
• Track and follow up on open issues with customers, vendors, carriers, and internal teams
• Investigate and resolve order issues, delivery problems, product questions, and post-sale concerns
• Coordinate across multiple teams and partners to ensure timely and accurate resolution
• Maintain detailed and organized documentation in CRM systems
• Provide proactive updates to customers and ensure expectations are clearly set and met
• Identify recurring issues or trends and escalate insights to leadership for root cause analysis
• Balance multiple active cases while maintaining accuracy, responsiveness, and follow-through
• Meet service expectations while prioritizing quality and completeness of resolution

What We’re Looking For:

• Customer service experience in a structured environment (e-commerce, logistics, call center, or similar)
• Ability to manage multiple open cases simultaneously with consistent follow-through and closure
• Ownership mindset — takes full responsibility for customer outcomes, not just actions
• Experience working with CRM systems and documenting customer interactions accurately
• Clear written and verbal communication skills, including proactive updates to customers and internal teams
• Highly organized and detail-oriented with the ability to stay on top of tasks in a fast-paced environment
• Natural problem-solver who can investigate and resolve non-standard issues independently
• Bonus: experience with order issues, shipping/logistics, vendor coordination, or case/claims management
• Success is measured by resolution quality, documentation accuracy, follow-up reliability, and customer satisfaction
• Forward-thinking — spots recurring issues and contributes ideas to improve the process

Interview Process

• Initial phone screen
• Video interview with hiring manager
• Final interview (if needed)

Candidate Experience: 

Artificial Intelligence (AI) Usage:

About Renovation Brands:

Home is one of the most sacred places, where everything is more personal and where memories are made. At Renovation Brands, we have a tremendous opportunity to create engaging experiences and lasting relationships with our consumers. 

Our focus is on creating design-rich home improvement product offerings via Ecommerce that offer innovation that matters to consumers and enhances not only their environment and aesthetics but also the way they live.

Commitment to Diversity: 

At Renovation Brands, we value an inclusive, transparent work environment where every voice is heard. We embrace our differences and believe that when you feel welcomed, valued, and empowered, it drives innovation and strengthens our culture.

As we grow, bringing on great talent is key to achieving our mission. From California to New York, our diverse team collaborates on groundbreaking Ecommerce projects nationwide. We believe our diversity makes us stronger and better equipped to serve customers globally.

Our Benefits:

At Renovation Brands, we have you covered when it comes to our comprehensive Benefits Package, including: 

Our Mission:

Empowering our customers to bring their visions to life.

Our Culture & Values:

Our employees are our most precious resource. We want to create an environment where people build on each other’s ideas, are empowered within their roles to drive growth, and use our consumer insight tools to better serve all of our constituents. 

Our foundation is supported by five (5) core values that serve as pillars of our culture: 

Our Brands:

American Tin Ceilings | Reggio Registers | Baseboarders | RTA Cabinet Store | Electric Fireplaces Direct | Mantels Direct | Trueform Concrete & Blendhouse | Cast & Bevel | Vent Covers Unlimited | Madelyn Carter

Visit us @ RenovationBrands.com & on LinkedIn @ Renovation Brands - LinkedIn