Knoxville, Tennessee, United States · On-site
NOC Technician (Tier 1–2) — MSP Support Early to Mid-Career Opportunity Own the Customer Experience. Build Something That Matters. Are you someone who naturally takes ownership of problems until they are fully resolved? …
Skills: Network Monitoring, Technical Troubleshooting, MSP Support, Customer Experience Management, Network Connectivity
Knoxville, Tennessee, United States • On-site
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Monitor customer environments and proactively resolve networking and connectivity issues for Managed Services customers. Own the entire lifecycle of technical problems from identification through to final resolution.
Requires 1-3 years of experience with a strong focus on extreme ownership and critical thinking. Candidates must be able to communicate clearly and confidently while managing technical outcomes.
NOC Technician (Tier 1–2) — MSP Support
Early to Mid-Career Opportunity
Own the Customer Experience. Build Something That Matters.
Are you someone who naturally takes ownership of problems until they are fully resolved? Do you enjoy helping people, solving technical issues, and making systems work better than they were before?
Are you looking for a role where you are trusted to own problems through resolution—not just close tickets?
If so, we’d love to meet you.
RCN Technologies is a fast-growing technology company headquartered in downtown Knoxville, Tennessee. We help businesses stay connected through innovative wireless networking and managed services solutions.
We believe customers should be able to #ExpectMore from their technology provider—and that expectation is delivered by people who take ownership, think critically, and care deeply about the customer experience.
This role sits at the heart of our Network Operations Center (NOC). You'll monitor customer environments, respond quickly when issues arise, and own each problem through to resolution—with priority on our Managed Services (MSP) customers.
Veterans are encouraged to apply.
Our Core Values
Enjoy the Journey
We believe work should be meaningful and rewarding. We create an environment where people enjoy building their careers.
Embrace Development
We invest in continuous learning and long-term career growth.
Extreme Ownership
We take responsibility, follow through, and see problems through to resolution.
Stronger United
We succeed as a team through communication, trust, and collaboration.
Create Wow
We go beyond expectations to deliver exceptional experiences for customers and teammates.
What You’ll Do
As a NOC Technician, you'll monitor customer environments, respond to issues, and own them through to resolution—supporting our full customer base.
Own onboarding, setup, and activation for MSP customers
Serve as a primary point of contact for customer issues and technical questions
Troubleshoot networking, connectivity, and device-related issues
Coordinate internal teams to ensure fast, accurate resolution
Monitor customer environments and proactively identify issues
Maintain documentation and system records
Collaborate with engineering, implementation, and customer teams
Continuously improve processes and customer experience
You are not just closing tickets—you are owning outcomes.
Who Thrives Here
We are looking for someone who:
Takes full ownership and follows through—owns the problem rather than assigning blame
Communicates clearly and confidently
Expertly Designed Wireless WAN Solutions For Business
Since 2013, RCN Technologies has helped enterprises, government agencies, and non-profits stay connected where traditional wireline falls short—whether it's unreliable, unavailable, or too expensive. As a Cradlepoint Technical Excellence Partner with over 110 years of collective 5G and LTE expertise, we design, deploy, and manage wireless connectivity solutions across all 50 states. Our team of specialists handles everything under one roof from network design through ongoing support, so you're never navigating multiple vendors to solve a single problem. We serve organizations across the full spectrum of connectivity needs: enabling primary or backup Fixed Wireless Internet for branch locations, keeping vehicles and mobile assets online with always-on LTE and 5G, and powering IoT deployments that demand reliable, secure connectivity at scale. Where wireline infrastructure doesn't reach or perform, we build the bridge. As legacy copper networks approach end-of-life, we also help enterprises and public sector organizations transition off analog POTS lines with confidence. Our POTS Link solution provides a carrier-grade wireless replacement for elevators, fire panels, alarm systems, and access control—keeping critical infrastructure operational and code-compliant through the copper sunset and beyond. Whether POTS Line Replacement or wireless broadband in the branch, field, or on the go, RCN Technologies has you covered.
Offices: 200 Jennings Ave, Knoxville, Tennessee 37917, US
Expertly Designed Wireless WAN Solutions For Business
Since 2013, RCN Technologies has helped enterprises, government agencies, and non-profits stay connected where traditional wireline falls short—whether it's unreliable, unavailable, or too expensive. As a Cradlepoint Technical Excellence Partner with over 110 years of collective 5G and LTE expertise, we design, deploy, and manage wireless connectivity solutions across all 50 states. Our team of specialists handles everything under one roof from network design through ongoing support, so you're never navigating multiple vendors to solve a single problem. We serve organizations across the full spectrum of connectivity needs: enabling primary or backup Fixed Wireless Internet for branch locations, keeping vehicles and mobile assets online with always-on LTE and 5G, and powering IoT deployments that demand reliable, secure connectivity at scale. Where wireline infrastructure doesn't reach or perform, we build the bridge. As legacy copper networks approach end-of-life, we also help enterprises and public sector organizations transition off analog POTS lines with confidence. Our POTS Link solution provides a carrier-grade wireless replacement for elevators, fire panels, alarm systems, and access control—keeping critical infrastructure operational and code-compliant through the copper sunset and beyond. Whether POTS Line Replacement or wireless broadband in the branch, field, or on the go, RCN Technologies has you covered.
Offices: 200 Jennings Ave, Knoxville, Tennessee 37917, US
