Jobs at Raffi Jewellers | Official Rolex & Tudor Retailer | Mississauga & Toronto, Ontario (Now Hiring) — 2 open

Administrative Coordinator, Mississauga

Job Title: Administrative Coordinator

Department: Sales & Administration

Position Details: Permanent, Full-Time, On-Site

Position Location: Square One Shopping Centre, Mississauga, Ontario

Raffi Jewellers is seeking to expand our team in an exciting new opportunity! As we open doors to a new chapter, we are seeking exceptional individuals like you to join us in bringing the future of our business to life.

Position Overview:

Do you take pride in keeping things organized and creating a seamless experience behind the scenes? The Administrative Coordinator role is primarily focused on administration and operations and plays an important part in ensuring that the client experience is supported by accurate, efficient and well-organized processes.

As an Administrative Coordinator at Raffi Jewellers, you will:

Administrative & Operational Support

• Provide administrative support to boutique management and the sales team.
• Maintain accurate client, sales and operational records.
• Prepare reports, correspondence and other administrative documentation.
• Coordinate appointments, schedules, meetings and internal communications.
• Maintain organized files and ensure documentation is complete and up to date.
• Assist with inventory-related administration and documentation.
• Monitor office and boutique supplies and coordinate replenishment as required.
• Support daily boutique opening and closing administrative procedures.

Service Workshop & After-Sales Administration

• Assist with the intake and documentation of watches requiring service.
• Maintain accurate records of service appointments, client information and service documentation.
• Coordinate information between clients, the service workshop and boutique team.
• Assist with service follow-ups and administrative requirements.
• Ensure client documentation is handled accurately and confidentially.

Client Experience Support

• Support the Sales and Hospitality teams with appointments and special client requests.
• Assist with private appointments, events and client activities.
• Work closely with the Hospitality team to ensure operational and administrative requirements are addressed.
• Help ensure that administrative processes are seamless and do not detract from the client experience.

This is not an exhaustive list of tasks but reflects the core responsibilities of the role. Additional duties and responsibilities may be assigned based on the needs of the boutique and the business.

You will thrive in this role if:

• You are organized, dependable and detail-oriented, with a strong understanding that excellent client service begins with strong execution behind the scenes.
• You take ownership of your responsibilities, anticipate what needs to be done and take pride in ensuring that the boutique operates efficiently and professionally.
• You understand that every detail matters and take pride in playing an important role in creating a seamless client experience.

Qualifications:

• Previous experience in luxury retail, hospitality, administration or a similar high-service environment.
• Excellent organizational and time-management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Professional and polished interpersonal skills.
• Strong computer skills and familiarity with Microsoft Office.
• Ability to manage multiple priorities and meet deadlines.
• Ability to handle confidential information with discretion.
• A proactive approach and strong follow-through.
• Experience in luxury watches, jewellery or premium retail is an asset.
• Qualified candidates must be legally entitled to work in Canada.

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Diamond Jewellery, and Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join a collaborative and high-performing team committed to professional growth, service excellence, and an elevated client experience. and supportive team dedicated to fostering a supportive learning environment delivering excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting client events, training seminars and specialized experiences.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package with opportunities to earn based on individual and team performance. ?
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

Expected Base Salary Range:
$55,000 – $65,000 annually

Ready to join us? Please apply directly through our website careers page. We look forward to hearing from you!

This job posting is for an existing job vacancy at the Square One, Mississauga location.

Raffi Jewellers is an equal-opportunities employer, committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply. Accommodations are available on request for candidates with disabilities taking part in all aspects of the recruitment and selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.