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Director, Retail Human Resources - Travel Center Region
Georgia, United States · Hybrid
Senior+
RaceTrac Company Overview Job Description: The Director, Retail Human Resources Business Partner serves as a strategic advisor and operational partner to the Directors of Operations, and multi‑unit field leaders across a…
Job Description: At RaceTrac, our Co-Managers are the heartbeat of the store - supporting the General Manager, leading by example, and helping teams deliver exceptional guest experiences every day. If you're a driven lea…
Skills: Team leadership, Coaching, Inventory management, Food safety compliance, Customer service
RaceTrac Company Overview Job Description: The Director, Retail Human Resources Business Partner serves as a strategic advisor and operational partner to the Directors of Operations, and multi‑unit field leaders across a…
Job Description: At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands-on leader who thrives in a fast-paced, team-…
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Full-time
high school
Medical, Dental, Vision, 401(k), Paid time off, Performance-based incentives
Posted 5d ago
~40 hrs/week
Responsibilities
The General Manager is responsible for leading store operations, driving profitability, and fostering a guest-obsessed culture. They oversee staff development, inventory control, and ensure compliance with food safety and company standards.
Requirements
Candidates must have at least 5 years of retail or restaurant management experience and strong leadership skills. A high school diploma or GED is required, along with the ability to perform physical tasks and obtain necessary food handler certifications.
Full job description
Job Description:
Your Leadership. Your Store. Your Impact.
At RaceTrac, ourGeneral Managersdon’t just run a store - they lead a team, drive profitability, and create unforgettable guest experiences. If you’re a high-energy leader who thrives in a fast-paced environment, this is your opportunity to make an impact! You’ll oversee up to 45 employees, build a culture of excellence, and develop strategies that ensure operational success.
What’s In It for You?
Competitive pay and performance-based incentives
Career growth opportunities – we promote from within!
Comprehensive training and development to enhance your leadership skills
Lead with guidance – operate with an entrepreneurial mindset with guided support that keeps you focused on what matters most: your people and your guests.
A fast-paced, guest-focused environment where no two days are the same.
Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO) and more!
What You’ll Do
Lead & Develop a Winning Team
Foster a guest-obsessed culture, ensuring every guest interaction is exceptional
Recruit, train, and mentor team members, preparing them for growth opportunities
Provide continuous feedback, coaching, and performance management
Create a positive and engaging work environment where team members feel valued
Drive Store Performance & Profitability
Execute operational plans to meet sales, labor, and profitability goals
Analyze sales, margin, and labor reports to identify opportunities for improvement
Operationalize marketing strategies to boost food sales and promotions
Monitor inventory, cash handling, and store expenses to optimize financial results
Ensure High Standards in Food & Safety
Lead by example in upholding good safety and sanitation standards
Conduct regular quality checks to ensure food and beverage offerings meet, or exceed, expectations
Train and enforce compliance with food handling, safety regulations, and company policies
Maintain a Clean & Organized Store
Ensure the store is always clean, well-stocked, and visually appealing
Proactively address maintenance needs and vendor relationships
Oversee scheduling and payroll execution to ensure proper staffing levels
What We’re Looking For
5+ years of retail, food service, or restaurant management experience (High-volume preferred)
Strong leadership, coaching and team-building skills
Ability to analyze business metrics and make data-driven decisions
Proficiency in Microsoft Office Suite and financial reporting
Knowledge of labor laws and staffing best practices
Must-Haves for This Role
High School Diploma or GED, in progress or completed
Ability to lift up to 50 lbs. and perform physical tasks, as needed
Must obtain and maintain Manager Food Handler certification (and alcohol server permit, if required)
Fueled by Growth, Driven by You
At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go.
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Responsibilities:
Effectively and accurately execute the RaceTrac store plan to ensure brand consistency and enhance guest experience.
Foster a Guest-Obsessed culture by rallying team members around a guest-focused approach, implementing strategies to enhance the guest experience, and proactively addressing concerns.
Employ strategies to boost spirits during busy and stressful times, creating an enjoyable environment for all guests, team members, and vendors.
Foster a food safety mindset within the store through continuous coaching and training on food safety and standards. Conduct regular quality checks to ensure all standards are met or exceeded.
Develop sales and marketing strategies, including team incentives, to support food promotions and reinforce a Guest Obsessed culture.
Identify compliance gaps and collaborate with regional leadership to ensure all associates and the store meet jurisdictional requirements. Maintain accurate records and communicate them effectively.
Responsible for overseeing storewide training by training, supporting, and empowering Co-Managers and Shift Managers to effectively deliver coaching, training, and feedback to associates in alignment with the store's overall strategy and RaceTrac policies.
Understand the impact of inventory on RaceTrac and execute all steps of the inventory process, including regular audits and inventory checks. Take necessary actions, such as investigating inventory discrepancies and cash shrink, to maintain control.
Analyze sales, margin, shrink, and labor reports to identify improvement opportunities, then establish and clearly communicate corrective action plans to team members, ensuring they understand how their performance impacts business results.
Adopt a Guest-Obsessed mindset by regularly visiting competitors to assess the competitive landscape,encouraging associates to contribute ideas for operational improvements, and sharing key insights with the regional team.
Establish regular communication with vendors to discuss orders, delivery schedules, and potential issues. Provide feedback on performance, address areas for improvement, and escalate concerns when necessary.
Establish clear communication channels across all shifts to ensure critical information is accurately conveyed to the appropriate staff members.
Monitor store traffic closely and create effective schedules at least two weeks in advance, accounting for high and low traffic periods while balancing labor costs.
Ensure the accurate and timely execution of payroll, guaranteeing all associates' hours are properly recorded and paid accurately.
Proactively use data, such as sales trends, seasonality, and turnover, to determine staffing needs and ensure the store remains adequately staffed at all times.
Oversee all written performance management for the staff, ensuring performance conversations are conducted privately, respectfully,and constructively with all documentation completed and signed.
Foster a growth mindset in team members by providing continuous feedback, coaching, and support on their development journey
Create an inclusive environment, ensuring all team members feel valued, included, and empowered to bring their whole selves to work.
Qualifications:
All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. More than 800 retail locations representing the RaceTrac® and RaceWay® brands offer guests an affordable one-stop-shop featuring competitively priced fuel plus a wide selection of food and beverage favorites, including freshly brewed coffee. RaceTrac, Inc. employs more than 10,000 team members across the RaceTrac, RaceWay, Energy Dispatch, and Gulf brands.
Offices: 200 Galleria Parkway, Suite 900, Atlanta, Georgia 30339, US
Convenience Store / Petroleum / Service / Selections / ValueOil and GasRetailFood and Beverage
Headquartered in Atlanta, Georgia, family-owned RaceTrac is one of the largest privately held companies in the United States, serving guests since 1934. More than 800 retail locations representing the RaceTrac® and RaceWay® brands offer guests an affordable one-stop-shop featuring competitively priced fuel plus a wide selection of food and beverage favorites, including freshly brewed coffee. RaceTrac, Inc. employs more than 10,000 team members across the RaceTrac, RaceWay, Energy Dispatch, and Gulf brands.
Offices: 200 Galleria Parkway, Suite 900, Atlanta, Georgia 30339, US
Convenience Store / Petroleum / Service / Selections / ValueOil and GasRetailFood and Beverage