Town of Colonie, New York, United States · On-site
$16/hr–$17/hr
Description Customer Service Representative This is an in-office position. Training class starts August 17th! Apply today! ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. Bilin…
Skills: Bilingual Spanish and English, Customer Service, Communication Skills, Analytical Skills, Keyboarding Skills
Miami, Florida, United States · Remote Solely
Description **This is a remote position for Florida residents only! Bilingual Remote Customer Service Representative ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. **Candidate…
Skills: Spanish Fluency, English Fluency, Customer Service, Communication Skills, Analytical Skills
Richland County, South Carolina, United States · Remote Solely
$14/hr–$15/hr
Description Pay: $14.50 per hour for non-bilingual Candidates $15.00 per hour Bilingual Candidates Job description: *This is a remote position for South Carolina residents only! Bilingual candidates and recent college gr…
Skills: Bilingual Spanish, Customer Service, Communication Skills, Analytical Skills, Keyboarding
Town of Colonie, New York, United States · On-site
$16/hr–$17/hr
Description Customer Service Representative This is an in-office position. Training class starts July 22nd! Apply today! ¿Eres fluido en español y inglés? Buscamos representantes bilingües de servicio al cliente. Bilingu…
Skills: Bilingual English and Spanish, Customer Service, Communication Skills, Analytical Skills, Keyboarding
Town of Colonie, New York, United States • On-site
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The representative will manage incoming calls, resolve customer issues, and provide professional support to ensure a positive experience. They are also responsible for recording all interactions in the Microsoft Dynamics Customer Service module.
Candidates should have at least 6 months of experience dealing with the public and strong communication and analytical skills. Bilingual fluency in Spanish and English is highly encouraged.
Description
This is an in-office position.
Bilingual candidates and recent college grads are strongly encouraged to apply.
$16.50-$17.00 per hour to start
$17.00-$17.50 per hour after 30 days
Job Summary: As a Call Center Representative placed by Paper Alternative Solutions Inc., you will serve as a key point of contact for customers seeking assistance by phone. In this role, you will manage incoming calls, respond to questions, resolve issues, and provide clear, courteous support to ensure a positive customer experience. The position requires strong communication skills, professionalism, and the ability to work efficiently in a high-volume, service-focused environment.
Company Description: Paper Alternative Solutions Inc. is a woman-owned business process outsourcing and staffing company headquartered in Endicott, New York. Since 2011, we have partnered with government agencies, prime contractors, and private organizations to provide highly qualified professionals and operational support for large-scale programs and contracts. In addition to staffing services, we deliver document management, imaging, workflow automation, and business process solutions that help organizations operate more efficiently and securely.
Requirements
Duties:· Receive telephone calls and provide responses to callers.· Identify situations that require further research and monitoring.· Record all interactions in Microsoft Dynamics Customer Service module.· Advise supervisor of issues and problems
Skills:· 6 months or more experience dealing with the public.· Excellent communication skills to understand and effectively respond to callers.· Analytical skills to rapidly review and interpret data.· Excellent keyboarding skills with PC and Windows operating system· Interpersonal skill to respond in a concise and courteous manner.
Operation Schedule: Operations run from 8am until 7pm Monday Through Friday. Note that if at 7pm if there are calls in queue employees must stay until the queue is at zero.
Join Paper Alternative Solutions Inc. and be part of a team that supports critical client operations while delivering outstanding customer service. As a Call Center Representative, you will play an important role in assisting customers and ensuring a positive service experience. If you are driven by helping others, value professionalism, and have the skills needed to succeed in a service-focused environment, we encourage you to apply and grow with our team. Paper Alternative Solutions, Inc. is an equal opportunity employer, we value diversity and inclusion in the workplace.
Work Location: In person
Providing paperless solutions, digital processes and great people that improve the way organizations do business.
We make paper-intensive processes more efficient and more cost effective. Tell us what your paper problem is and we'll recommend a solution to solve it. Our staff has 50+ years of combined experience in business process outsourcing and document imaging. We serve large and small businesses, government agencies and associations nation-wide by helping them to become more efficient and more profitable. We can help you, too! Our solutions include business process outsourcing, document scanning, cloud management solutions, automatic workflow management, back-office outsource services. Our clients are empowered to concentrate on their core competencies and improve their competitive edge, Our industry-spanning solutions help transform organizations into lean and effective models of efficiency, while giving them the accountability and compliance they require. Contact us today!
Offices: Huron Campus, 1800 Clark Street, Endicott, NY 13760, US
Providing paperless solutions, digital processes and great people that improve the way organizations do business.
We make paper-intensive processes more efficient and more cost effective. Tell us what your paper problem is and we'll recommend a solution to solve it. Our staff has 50+ years of combined experience in business process outsourcing and document imaging. We serve large and small businesses, government agencies and associations nation-wide by helping them to become more efficient and more profitable. We can help you, too! Our solutions include business process outsourcing, document scanning, cloud management solutions, automatic workflow management, back-office outsource services. Our clients are empowered to concentrate on their core competencies and improve their competitive edge, Our industry-spanning solutions help transform organizations into lean and effective models of efficiency, while giving them the accountability and compliance they require. Contact us today!
Offices: Huron Campus, 1800 Clark Street, Endicott, NY 13760, US
