Primary Role Focus Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of h…
Skills: Windows Active Directory, Microsoft Windows 11, Office 365, iOS, Android
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Full-time
bachelor degree, professional certificate
Posted 5d ago
Apply by Sep 21
~40 hrs/week
Responsibilities
Provide technical support, diagnosis, and maintenance for hardware, software, and network products in a desktop environment. Collaborate with a global IT team to resolve helpdesk tickets and manage mobile device deployment.
Requirements
Requires advanced knowledge of Windows 11, Office 365, and mobile operating systems, along with basic networking and server knowledge. A post-secondary degree in IT is preferred, and ITIL foundations are desirable.
Full job description
Primary Role Focus Participate in a wide variety of analytical and technical assignments providing problem diagnosis and solutions documentation, implementation, administration, support, and maintenance of a variety of hardware, software, and network products in an information technology desktop environment. The Desktop Analyst is a key customer service role at Packers Plus, focused on providing exceptional customer service experience to our internal customers. A Packers Desktop Analyst will collaborate as a member of a global IT Team, supporting a broad range of software, hardware, and windows operating system platforms. This role reports to the IT Manager.
Key Tasks and Responsibilities
Fully document problem symptoms and capture all relevant system and application information within the company call tracking system
Independently resolve most problems/questions that arise, and consult with senior team members or other I/S development staff on unusual or difficult problems
Recognize problem issues that affect multiple end users and work with other I/S departments to prioritize and solve quickly
Provide after-hours support as needed
Provides technical support on client-side applications, software, desktop hardware, peripherals, and printers
Provides technical support for manufacturing related IT hardware and software
Documents site specific information and system software installation procedures.
Maintains accurate software and hardware asset information
Manages mobile device deployment and related hardware
Manages enrolment and administration of MDM devices, including company mobile phones and scanners
Works with the IT Manager on assigned projects
Upgrades or replaces system software and components in conjunction with the IT Manager
Maintains Software and Hardware standards
Looks to improve the operating environment at Packers Plus
Resolves Helpdesk tickets with a prominent level of detail and within defined Service Level Objectives (SLO’s)
Constantly seek to improve technical skills and continuously research Information Technology trends
Assists third party IT Support groups globally with assigned work by providing guidance and instruction
Position Requirements Experience and Skills
Advanced Windows Active Directory experience and user account management
Advanced knowledge of Microsoft Windows 11 and Office 365
Advanced technical troubleshooting skills
Advanced knowledge of iOS and Android operating systems
Advanced ability and willingness to research and learn new technologies as they are introduced to the environment
Basic knowledge of network environments and concepts such as TCP/IP, DHCP, DNS, and VPN
Basic knowledge of server operating systems, server tools and utilities, and server data backup and restore
Advanced knowledge of technical analysis, implementation, configuration, and upgrading of computer hardware, software, and peripherals
Intermediate understanding of Information Security practices and access provisioning
Intermediate Office 365/Azure AD administrative skills
Intermediate SCCM administrative skills
Strong organization skills and ability to manage a constantly changing workload
Excellent oral and written English language skills
Minimal travel time required, 2 – 5% for the entire year
Education and Training
Post-Secondary Degree in Information Technology preferred
ITIL Foundations desirable
Technical certifications considered
Physical, Business and Safety Requirements
Compliance with Packers Plus Health and Safety Program
Extended periods of sitting at a desk using a computer monitor, keyboard, and mouse
Competencies Packers Plus Values
Customer Intimacy
Operational Excellence
Innovation
Role Competencies
Action Oriented
Analytical Thinking
Attention to Detail
Customer Focus
Flexibility/Adaptability
Interpersonal Savvy
Problem Solving
Teamwork
Technical Learning
Related keywords
Windows Active DirectoryOffice 365Windows 11iOSAndroidTCP/IPDHCPDNSVPNAzure ADSCCMMDMITIL FoundationsDesktop SupportHardware TroubleshootingInformation Security
We deliver innovative high-value completion technology solutions that work (the first time).
Industry
Oil and Gas
Company size
201-500 employees
Founded
2000
Headquarters
Calgary, Alberta
LinkedIn followers
26,071
Packers Plus is an industry leader in designing and manufacturing lower completions solutions for a variety of technically challenging applications. Known for its innovative, high-quality and responsive style, the privately held company has run over 21,000 completion systems, accounting for over 340,000 fracture stages since it started operations in 2000. Today, Packers Plus has employees around the world, maintaining an influential role in key markets and remaining true to its roots—an innovative company with a focused niche, enabling it to be one of the best in the industry. Learn more at packersplus.com.
Offices: Bow Valley Square II, 2200, 205 5th Avenue SW, Calgary, Alberta T2P2V7, CA · Sheikh Zayed Road, Office 507, Arenco Tower, Dubai, AE · Dhahran Industrial District, ELDA 7163 Abdulrahman Ibn Shaqran St, Dhahran, Eastern 34521, SA · Fahad Al Salem Street, Al Sahab Tower - 16th Safat, Kuwait 13152, Qibla, Al Asimah, KW · Al Sultan Qaboos Street, Level 2, Office 202 City Seasons Hotel offices building, Muscat, OM
Open Hole CompletionsCemented CompletionsICD/Sand Controland Multi-LateralsOil and GasEnergy
We deliver innovative high-value completion technology solutions that work (the first time).
Industry
Oil and Gas
Company size
201-500 employees
Founded
2000
Headquarters
Calgary, Alberta
LinkedIn followers
26,071
Packers Plus is an industry leader in designing and manufacturing lower completions solutions for a variety of technically challenging applications. Known for its innovative, high-quality and responsive style, the privately held company has run over 21,000 completion systems, accounting for over 340,000 fracture stages since it started operations in 2000. Today, Packers Plus has employees around the world, maintaining an influential role in key markets and remaining true to its roots—an innovative company with a focused niche, enabling it to be one of the best in the industry. Learn more at packersplus.com.
Offices: Bow Valley Square II, 2200, 205 5th Avenue SW, Calgary, Alberta T2P2V7, CA · Sheikh Zayed Road, Office 507, Arenco Tower, Dubai, AE · Dhahran Industrial District, ELDA 7163 Abdulrahman Ibn Shaqran St, Dhahran, Eastern 34521, SA · Fahad Al Salem Street, Al Sahab Tower - 16th Safat, Kuwait 13152, Qibla, Al Asimah, KW · Al Sultan Qaboos Street, Level 2, Office 202 City Seasons Hotel offices building, Muscat, OM
Open Hole CompletionsCemented CompletionsICD/Sand Controland Multi-LateralsOil and GasEnergy