Job DetailsJob Location: 50EV - Eden Valley, MN 55329Position Type: Full TimeSalary Range: $16.00 - $20.00 HourlyPosition Summary
The Shop Office Specialist serves as a key point of coordination between customers, the Fleet Manager, and the service team. This role supports daily shop operations by managing customer communications, scheduling services, and ensuring efficient workflow. While not a technical position, it requires strong organizational skills and a working understanding of automotive and diesel service processes.
Key Responsibilities
Answer and manage incoming customer calls, providing general service information and directing inquiries appropriately
Screen customer concerns to identify service needs and prioritize urgent or DOT-related issues
Schedule service appointments for diesel trucks, fleets, and standard vehicles (cars and light-duty trucks)
Coordinate with the Fleet Manager and technicians to align scheduling with shop capacity and workload
Maintain clear communication with customers regarding appointment details, service status, and timelines
Assist in maintaining service records, work orders, and customer information
Support compliance-related communication for DOT-regulated vehicles (as directed)
Ensure a professional and organized front-office environment
QualificationsQualifications
Previous experience in a service, administrative, or automotive shop environment preferred
Strong communication and customer service skills
Ability to multitask and prioritize in a fast-paced environment
Basic understanding of vehicle service terminology (diesel and/or automotive)
Proficiency with scheduling systems, phone systems, and standard office software
Key Competencies
Organization and attention to detail
Customer service orientation
Time management and coordination
Team collaboration
Problem identification and escalation
Working Environment
Office-based role with frequent coordination with Fleet Manager, Mechanics, and additional shop staff
Exposure to shop-floor environments while coordinating work, including contact with equipment, elevated noise levels, and potential chemical hazards; required use of appropriate PPE.
Team collaboration
Problem identification and escalation