San Mateo, California, United States · On-site
$28/hr–$46/hr
Job Description As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business. A day in the life… Drive store volume through the support and educati…
Skills: Retail Management, Team Leadership, Customer Service, Recruiting, Employee Training
San Diego, California, United States · On-site
$23/hr–$30/hr
Job Description The ideal Assistant Service Experience Manager candidate is goal-oriented, enthusiastic about the business of fashion and has demonstrated skills in the areas of influencing, collaborating and is committe…
Skills: Coaching, Team Leadership, Customer Experience, Financial Budgeting, Interpersonal Communication
Gainesville, Florida, United States · On-site
$20/hr–$21/hr
Job Description The Asset Protection Coordinator helps maintain a safe, secure environment for our people, customers, and assets. In this role, you’ll support safety initiatives, investigate incidents, and partner with s…
Skills: CCTV Monitoring, Surveillance, Incident Investigation, Shrink Reduction, RFID Technology
Seattle, Washington, United States · Hybrid
$111k–$183k/yr
Job Description NOTE: This position is offered as a hybrid role in the Seattle, WA area. You must be willing to work in office at the Nordstrom Seattle office a minimum of 4 days/week in order to be considered for this p…
Skills: Hand-sketching, Collection Conceptualization, Team Management, Trend Analysis, Adobe Creative Suite
Murray, Utah, United States · On-site
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and achieve sales goals, f…
Skills: Fashion Styling, Customer Relationship Management, Digital Selling, Social Media Networking, Communication Skills
Canton Charter Township, Michigan, United States · On-site
$57k–$92k/yr
Job Description The Manager of Asset Protection (AP) plays a key leadership role in creating a safe, secure, and profitable environment within their assigned Nordstrom Rack store. As an individual contributor, the AP Man…
Skills: Asset Protection, Loss Prevention, Security Management, Internal Investigations, Case Management
Akron, Ohio, United States · On-site
$52k–$84k/yr
Job Description The Manager of Asset Protection (AP) plays a key leadership role in creating a safe, secure, and profitable environment within their assigned Nordstrom Rack store. As an individual contributor, the AP Man…
Skills: Asset Protection, Loss Prevention, Security Management, Investigations, Shrink Reduction
East Brunswick, New Jersey, United States · On-site
$66k–$105k/yr
Job Description The Manager of Asset Protection (AP) is responsible for supervision of Asset Protection teams in the store they support. This supervision includes recruiting, development, performance oversight and budget…
Skills: Asset Protection, Shrinkage Reduction, Team Leadership, Internal Investigations, Auditing
Bellevue, Washington, United States · On-site
$21/hr–$22/hr
Job Description The ideal barista is motivated, outgoing and committed to providing outstanding customer service every day. A day in the life… Prepare and serve beverages and food items consistently by adhering to all re…
Skills: Customer Service, Beverage Preparation, Food Handling, Communication, Time Management
Upper Marlboro, Maryland, United States · On-site
$26/hr–$27/hr
Job Description SC Asset Protection Agent The Supply Chain Asset Protection Agent will be responsible for supporting all loss prevention, safety and security initiatives designed to safeguard company assets which include…
Skills: Loss Prevention, Security Screening, Risk Management, Investigation, Incident Documentation
Houston, Texas, United States · On-site
$16/hr–$17/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Customer Service, Cashiering, Point-of-Sale Systems, Inventory Management, Merchandising
Burlington, Massachusetts, United States · On-site
$18/hr–$18/hr
Job Description The ideal logistics processor is independent, motivated, results oriented and committed to providing outstanding customer experiences every day. A day in a Life… Receive, unload freight, unpack and delive…
Skills: Inventory Management, Freight Processing, Order Fulfillment, Shipping and Receiving, Organization
New York, New York, United States · On-site
$18/hr–$19/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Cashiering, Customer Service, Inventory Management, Merchandising, Point-of-Sale Systems
San Antonio, Texas, United States · On-site
$19/hr–$19/hr
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Nordstrom Beauty community, you'll create personalized beauty experiences for customers and be part …
Skills: Makeup Application, Skincare Analysis, Customer Service, Sales, Digital Selling
Palm Desert, California, United States · On-site
$18/hr–$19/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Customer Service, Cashiering, Inventory Management, Merchandising, Point-of-Sale Systems
Boca Raton, Florida, United States · On-site
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and achieve sales goals, f…
Skills: Customer Service, Digital Selling, Fashion Styling, Relationship Building, Communication Skills
San Clemente, California, United States · On-site
$18/hr–$19/hr
Job Description Are you ready to thrive in a fast-paced, high-energy environment? As a Nordstrom Rack team member, you'll be continuously moving and collaborating with teammates to create a welcoming and inclusive atmosp…
Skills: Customer Service, Retail Sales, Cashiering, Inventory Management, Merchandising
Seattle, Washington, United States · On-site
$81k–$182k/yr
Job Description The Data Analyst 3 is a lead member of the Store Operations Data Analytics team which owns the acquisition and delivery of data and insights for Store Operations initiatives impacting Nordstrom and Nordst…
Skills: SQL, Looker, LookML, Google Cloud Platform, BigQuery
San Diego, California, United States · On-site
$27/hr–$28/hr
Job Description In the Nordstrom Beauty Department, we strive to make our customers feel their best. As a member of the Beauty community, you'll create personalized beauty experiences for customers and be part of a passi…
Skills: Makeup Application, Skincare Analysis, Sales Goal Achievement, Customer Relationship Management, Vendor Relationship Management
The Woodlands, Texas, United States · On-site
Job Description The ideal Salesperson is passionate about fashion and styling and has the ability to cultivate and grow a customer following, both digitally and in-store. A day in the life… Set and achieve sales goals, f…
Skills: Fashion Styling, Customer Relationship Management, Digital Selling, Social Media Networking, Communication Skills
San Mateo, California, United States • On-site
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Lead and motivate a service team to drive store volume through initiatives like the Nordstrom Rewards program and gift card sales. Develop business plans and continuous improvement strategies to meet service and sales goals while mentoring staff.
Requires at least one year of successful retail management experience and a proven track record of using metrics to drive business. Candidates must possess exceptional leadership and communication skills and be available for a flexible schedule.
As a Service Experience Manager, you’ll wear many hats – you’ll be a mentor, your team’s biggest fan, as well as a driver of business.
A day in the life…
Drive store volume through the support and education of Service Experience initiatives such as the Nordstrom Rewards program and the sale of gift cards
Recruit, hire, train, develop and motivate your team – their success is your success
Support your team as they educate and assist employees on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Create a solid business plan that enables your team to work together to meet service and sales goals
Support the success of your department by driving continuous improvements
You own this if you have…
For Nordstrom Stores Roles: Prior experience in a Rack Store is preferred
For Nordstrom Rack Roles: Prior experience in a Nordstrom Store is preferred
1+ years of successful retail management experience
The ability to develop and maintain productive relationships with store manager, area/regional manager, and other leaders
Exceptional customer service skills and a passion to inspire others to deliver outstanding service
Dynamic leadership skills and a proven ability to motivate and develop future leaders
A proven track record of using key metrics to identify opportunities and drive business
Effective communication skills
The ability to work a flexible schedule based on business needs, including evenings and weekends
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places. In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com. Interested in joining the Nordstrom team? See some of our current opportunities under our Careers tab or visit careers.nordstrom.com to apply today.
Offices: 1600 7th Ave, Seattle, Washington 98101, US · 225 W 57th St, New York, NY 10019, US
At Nordstrom, we empower our employees to set their sights high and blaze their own trails. This is a place where your success and growth are truly a result of your own efforts and achievements. Our teams are made up of motivated people who work hard to become leaders within the company, at all levels of the organization. These well-traveled paths show how hard work, loyalty, a competitive spirit and your unwavering commitment to the customer can take you and your career to new places. In addition to being a great place to have a career, we’re also committed to respecting the environment and supporting our communities. To learn more, check out NordstromCares.com. Interested in joining the Nordstrom team? See some of our current opportunities under our Careers tab or visit careers.nordstrom.com to apply today.
Offices: 1600 7th Ave, Seattle, Washington 98101, US · 225 W 57th St, New York, NY 10019, US
