The role As a Logistics Controller, you will sit at the very heart of Next’s global supply chain, ensuring our international customers receive the seamless service they expect from our brand. In this newly created role a…
Skills: Logistics Management, Warehouse Operations, Client Relationship Management, People Management, Data Analysis
The role As a Logistics Controller, you will sit at the very heart of Next’s global supply chain, ensuring our international customers receive the seamless service they expect from our brand. In this newly created role a…
Skills: Logistics Management, Client Relationship Management, People Management, Data Analysis, Stakeholder Communication
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Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
$38k–$40k/yr
Full-time
Sharesave Scheme, Employee Discount on Next, Made, Lipsy, Gap and Victoria's Secret, Bonus Scheme, Subsidised Restaurants, Staff Shop Discounts, Free On-site Parking
Posted 49d ago
Apply by Jun 30
~40 hrs/week
Responsibilities
Manage international partner hub relationships and oversee the end-to-end customer order journey to ensure timely delivery. Analyze logistics data to provide commercial insights and identify supply chain risks to improve delivery efficiencies.
Requirements
Requires proven experience in warehouse and logistics operations combined with a background in client relationship management. Candidates must possess a data-driven mindset, strong communication skills, and proficiency in Microsoft Excel and Google Suite.
Full job description
The role
As a Logistics Controller, you will sit at the very heart of Next’s global supply chain, ensuring our international customers receive the seamless service they expect from our brand. In this newly created role and reporting directly to the Hubs Manager, you will take full ownership of the international customer journey from start to finish, bridging the gap between our internal distribution teams and our global partner hubs. You will work cross-functionally with internal senior managers, warehouse operations, systems and customer service teams to boost delivery efficiencies while carefully managing our cost base. At Next, we know our people drive our success, so we will support you from day one with the tools, operational insights, and cross-functional training you need to confidently shape and excel in this exciting, newly created position.
What you'll take on
Manage international partner hub relationships to agree on clear SLAs and KPIs for operational activities.
Take on responsibility for bulk trailer movements of goods, ensuring seamless delivery of product to international hubs
Oversee the end-to-end customer order journey across global routes, ensuring correct volumes are picked, packed, shipped, and delivered on time.
Lead regular planning and peak-trading meetings with warehouse operations and third-party partners to manage expected volumes, sale periods, and system changes.
Analyse logistics data and performance metrics to provide detailed, commercial insights to senior managers and Directors regarding process improvements.
Proactively identify supply chain risks that could impact our delivery promises, recommending swift and intuitive solutions to keep us ahead of competitors.
Travel flexibly between our South Elmsall warehouses and Head Office, alongside occasional international travel to collaborate face-to-face with our global hub partners.
What you'll bring
Proven experience in warehouse and logistics operations, combined with a background in client relationship role
Strong people management skills with a natural ability to support, coach, and develop team members to reach their full potential.
A data-driven mindset that allows you to analyse complex information and make confident, commercial decisions.
Excellent communication and influencing skills, with the ability to explain complex operational details clearly to a wide variety of stakeholders.
A proactive, self-starting approach with the energy and drive to make a tangible difference in a fast-paced, rapidly growing part of the business.
Strong organisation and problem-solving strengths, helping you stay calm during peak retail periods and naturally anticipate potential logistical bottlenecks.
Proficiency in essential digital tools, including a solid working knowledge of Microsoft Excel and Google Suite.
A collaborative and adaptable nature, allowing you to build trusted, effective working relationships across different teams and cultures.
You know Next, but did you know we’re a FTSE-100 retail company employing over 44,000 people across the Next group. We’re the UK’s 2nd largest fashion retailer and for Kidswear we’re the market leader. At the last count we have over 450 stores, plus the Next Online and it’s now possible to buy on-line from over 80 countries around the world! So we’ve gone global!
Sharesave scheme
25% off most NEXT, MADE, Lipsy, Gap and Victoria's Secret products (*when purchased through NEXT)
Generous bonus scheme for many roles
Restaurants with great food at amazing prices
Access to fantastic discounts at our Staff Shops
Free on-site parking
10% off most partner brands & up to 15% off Branded Beauty
Hot deals and exclusive offers from over 3,500 retailers through our online benefits platform
Financial Wellbeing - Save, track and enhance your financial wellbeing
Apprenticeship - Grow and develop on the job whilst gaining a qualification
Support Networks - Access to Network Groups to empower and celebrate each other
Conditions apply to all benefits. These benefits are discretionary and subject to change.
We aim to support all candidates during the application process and are happy to provide workplace adjustments when necessary. Should you need support with your application due to a disability or long-term condition, feel free to get in touch with us by email [email protected] (please include 'Workplace Adjustments' in the subject line), or call us on 01977 327 900 and leave a voicemail.