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Full-time
bachelor degree, postgraduate degree
Posted 1d ago
~40 hrs/week
Responsibilities
Manage operational activities including invoicing, payment follow-ups, and maintaining accurate customer records in CRM systems. Coordinate between internal teams and clients to ensure seamless business operations and timely resolution of queries.
Requirements
Requires a B.Com, BBA, or MBA degree with 1-2 years of experience in IT customer operations, finance support, or billing. Candidates must possess strong communication skills and proficiency in MS Excel and ERP/CRM tools like Zoho.
We are looking for a proactive and detail-oriented Customer Operations Executive to support our customer operations team. The ideal candidate should have 1–2 years of experience in the IT industry, excellent communication skills, and a strong customer-first approach. This role involves managing operational activities such as invoicing, payment follow-ups, coordination with clients and internal teams, and maintaining accurate records to ensure smooth business operations.
Key Responsibilities
Generate and share invoices with customers.
Follow up with clients for payment confirmations and outstanding dues.
Coordinate with internal teams to ensure seamless customer operations.
Maintain customer records and update ERP/CRM systems (Zoho preferred).
Track payments and prepare operational reports.
Handle customer operational queries and ensure timely resolution.
Assist in documentation and process coordination.
Interested candidates can send their updated resume to [email protected] with the subject line: "Application for Customer Operations Executive."
Requirements
B.Com, BBA, or MBA graduate.
1–2 years of experience in the IT industry in customer operations, finance support, billing, or a similar role.
Excellent verbal and written communication skills.
Strong coordination and organizational skills.
Good knowledge of MS Excel and ERP/CRM tools (Zoho experience is an added advantage).
Ability to manage multiple tasks while maintaining accuracy.
Enabling Enterprises & SMEs to adopt Zoho for business automation No.1 Zoho Premium Partner
Industry
Information Technology & Services
Company size
11-50 employees
Founded
2017
Headquarters
New York, NY
LinkedIn followers
14,650
Nexivo is helping many enterprise and small businesses to automate existing business process using Zoho solutions in the areas of Sales, Lead Generation, Marketing, HR Operations, Internal productivity, Employee Collaboration, IT operations , Accounts and Finance.
Nexivo has experienced Business Consultants who have extensive experience and certified Zoho consultants. Our implementation services follow a process driven methodology to ensure successful implementation meeting the business goals of any enterprise
Offices: 1460 Broadway, WeWork, New York, NY 11106, US · Vaishnavi's Cynosure, 2nd Floor, Lorven Spaces, near Gachibowli Flyover, Gachibowli, Hyderabad, Telangana 500032, IN · P.O. Box number 342001, IFZA Headquarters, Dubai Digital Park Building A2, Dubai, AE
Enabling Enterprises & SMEs to adopt Zoho for business automation No.1 Zoho Premium Partner
Industry
Information Technology & Services
Company size
11-50 employees
Founded
2017
Headquarters
New York, NY
LinkedIn followers
14,650
Nexivo is helping many enterprise and small businesses to automate existing business process using Zoho solutions in the areas of Sales, Lead Generation, Marketing, HR Operations, Internal productivity, Employee Collaboration, IT operations , Accounts and Finance.
Nexivo has experienced Business Consultants who have extensive experience and certified Zoho consultants. Our implementation services follow a process driven methodology to ensure successful implementation meeting the business goals of any enterprise
Offices: 1460 Broadway, WeWork, New York, NY 11106, US · Vaishnavi's Cynosure, 2nd Floor, Lorven Spaces, near Gachibowli Flyover, Gachibowli, Hyderabad, Telangana 500032, IN · P.O. Box number 342001, IFZA Headquarters, Dubai Digital Park Building A2, Dubai, AE