We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
Sales Advisor About the Role: As a Sales Advisor with New Look, you will work with your management team to implement the ultimate shopping experience for our customers, ensuring they are given the highest level of servic…
Skills: Customer Service, Sales, Fashion Trends, Brand Ambassadorship, Communication
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
People Advisor Entry Level - Weymouth Office (Holding)
Weymouth, England, United Kingdom · On-site
Mid level$39M raised
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. Our purpose is always to inspire That …
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
Sales Advisor Job Purpose: As a Sales Advisor, you will work with your Management team to implement the ultimate Omnichannel shopping experience for our customers, ensuring they are given the highest level of service by …
At New Look, we believe in fostering a dynamic and inclusive workplace where our talented colleagues thrive and grow. We’re committed to recognising and developing internal talent, harnessing the potential of our t…
Wath upon Dearne, England, United Kingdom · On-site
Entry level$39M raised
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. Our purpose is always to inspire That …
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
From our first store in the 1960s, a little Taunton shop with great clothes and even better prices, to an omni-channel business serving millions of customers… we're New Look. Our purpose is always to inspire That …
Skills: Customer service, Sales, Fashion styling, Trend awareness, Communication
Weymouth Office - Finance Assistant 25 hours a week
Weymouth, England, United Kingdom · On-site
Entry level$39M raised
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
Skills: Reconciliation, Cash receipts, Banking, Internal audit, Control accounts
County Armagh, Northern Ireland, United Kingdom · On-site
Entry level$39M raised
Job Purpose: As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise…
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK. By living our values - we play to win, customer obsessed, we are one an…
Skills: Customer service, Sales, Fashion styling, Trend awareness, Communication
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Full-time
Training and development, Flexible working patterns, Inclusive culture
Posted 8d ago
Apply by Aug 16
~40 hrs/week
Responsibilities
The Supervisor will lead the team to deliver an exceptional omnichannel customer experience while driving store sales and operational efficiency. They are responsible for coaching staff, maintaining visual standards, and ensuring compliance with company policies and health and safety procedures.
Requirements
The ideal candidate should have a passion for fashion and strong communication skills with a customer-first approach. Previous retail experience is desirable, along with the ability to work in a fast-paced environment and support team development.
Full job description
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and over 300 stores in the UK.
By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
Job Purpose:
As a Supervisor, you will work with your management team to implement the ultimate Omnichannel experience for our customers, ensuring they are given the highest level of service by living our Service Promise.
You’ll be part of a team that has fun, supports each other and delivers results. You will do this by living and breathing our Brand Values in everything you do: Customer Obsessed, Play to Win, It Starts With Me and We Are One
You will inspire our customers to look good and express themselves with the latest fashion, wherever and whenever they want. You will achieve this by being an ambassador for the brand and demonstrating a customer first approach
Accountabilities and Responsibilities:
CUSTOMER
Develop the team to deliver a seamless Omnichannel Customer journey within store and ensure our customers feel like they are shopping with one brand whether in store or online
Coach and develop the team on YATD techniques, regularly observing and providing feedback to ensure they are giving advice and recommendations that our customer trusts, giving them the confidence to play with styles and ideas in fashion
Actively take part in inspiring visual journeys in store, tailoring layout, merchandising, Windows and mannequins to reflect the local market and customer
Embed the Service Promise of Easy/Smile/Care, by making it part of the in-store ethos, and led by the store team
Capture customer feedback through VOTC and notify the Deputy/Store Manager of any opportunities highlighted to deliver best in store experiences
Support in ensuring all KIND initiatives are embedded (backhauling, carrier bags, waste management etc) to deliver on our KIND values
Delivering effective deployment of the team so that our customer’s needs are always met
Recognise Team Members for delivering a fantastic customer experience and share successes across the Territory
Actively support our charities and communities to ensure positive local impact in the areas in which we operate
TEAM
Sponsor a culture of diversity and inclusion; this is foundational to how we recruit, develop and retain our teams
Work with the Deputy/Store Manager to create an environment in which team engagement is optimised, feedback is sought and acted upon, and wellbeing initiatives are led by the Management Team
Role modelling our Values and ensuring our Teams work with them in mind
Actively seek out opportunities for self-development – this is as important as that of your teams
Coach and develop a team of high performing Omnichannel advocates who are focused to deliver a great experience for our customers
Nurture, develop and grow our teams to ensure we retain best in market and contribute to forming career pathways for our teams, along with store succession
Support the Management Team through any change, have great communication skills and a willingness to adapt at pace in a changing environment
Play a crucial part in building a culture that rewards and recognises both individual and team performance
Understand key people policies and procedures and apply these in a fair and consistent manner
Train team to keep the store environment safe for our customers and colleagues by understanding their responsibility to follow all H&S procedures
GROWTH
Aware of store targets and KPI measures and utilises all reports to view and highlight opportunities
Activity execution is always delivered to a high standard, with conversion opportunities maximised and markdown reduction a key focus
Support the Store Manager to achieve strong visual execution, combined with efficient and effective operational processes to ensure opportunities for sales growth are maximised
Ensure your team keep up to date with everything New Look has to offer so they can recommend our products and services in a genuine and authentic way, driving store performance and brand awareness
Use Omnichannel customer data, commercial data and local knowledge, highlight and support the Store Manager to make informed decisions
Ensure 'Standard Operating Procedures' are consistently followed by the team to protect our brand and maximise efficiencies
Work together with the Deputy/Store Manager to deliver profit growth by maximising sales opportunities and showing a can-do attitude to minimising costs
Adhere to legal operational compliance at all time, ensuring your team understand their roles and responsibilities
Effectively manage payroll spend within budget and company guidelines
Behaviours, Knowledge and Experience
You’re confident with people and passionate about talking to our customers. You communicate well and deliver a great customer experience that showcases your personality every time
You understand who the core customer is that shops within your local market
You’re passionate about fashion and clothes, and you stay up to date with the latest trends
Retail is fast paced and forever evolving; you embrace this change and demonstrate resilience, supporting your team to do the same
You understand what it is to be a part of a team and work together, demonstrating the values and behaviours that make you a great team player
You’ll have a keen eye for detail in maintaining great store standards
Previous experience in retail is desirable but not essential
Key Relationships
Sales/Deputy Manager
Store Manager
Store Team
Local New Look Stores
Why New Look?
We care about you and the planet and believe fashion should be a force for positive change. We celebrate inclusion and diversity in everything we do. We’re proud of our inclusive culture and our talented team members who embrace our shared purpose, behaviours and values.
We prioritise development, offering training to support your progression, so you can be your absolute best and achieve your goals.
We pride ourselves on being a flexible employer, our colleagues work a range of patterns. If you have a specific pattern in mind, we're keen to discuss this with you in line with the output needed for the role.
Please ensure that your CV is in simple format e.g. Microsoft Word when applying using your CV to ensure smooth application process
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and stores across the UK! 🛍️
It’s our New Looker’s that create a great place to work everyday, whether in our stores, our two Support Centres, our in-house Studio, Distribution Centre or our field based teams. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
We’re always on the lookout for talented people to join our New Look team, so visit our careers site below to check out our current live vacancies. Please note - our Recruitment team will never ask you to share personal information via LinkedIn directly, so beware of fraudulent accounts.
Take a look at our feed to get a glimpse of life inside our New Look team and who knows, maybe you could be joining us very soon! 👀
Offices: The Hickman, 2 Whitechapel Road, London E1 1EW, London, E1 1EW, GB · 45 Mortimer Street, London, W1W 8HJ, GB · Mercery Road, Weymouth, Dorset, DT3 5HJ, GB · Pit Head Close, Newcastle-under-Lyme, England ST5 7, GB
We’re the feel-good fashion brand making style accessible and fun for over 55 years, on our website, mobile app and stores across the UK! 🛍️
It’s our New Looker’s that create a great place to work everyday, whether in our stores, our two Support Centres, our in-house Studio, Distribution Centre or our field based teams. By living our values - we play to win, customer obsessed, we are one and it starts with me - we deliver That New Look Feeling for our customers and each other.
We’re always on the lookout for talented people to join our New Look team, so visit our careers site below to check out our current live vacancies. Please note - our Recruitment team will never ask you to share personal information via LinkedIn directly, so beware of fraudulent accounts.
Take a look at our feed to get a glimpse of life inside our New Look team and who knows, maybe you could be joining us very soon! 👀
Offices: The Hickman, 2 Whitechapel Road, London E1 1EW, London, E1 1EW, GB · 45 Mortimer Street, London, W1W 8HJ, GB · Mercery Road, Weymouth, Dorset, DT3 5HJ, GB · Pit Head Close, Newcastle-under-Lyme, England ST5 7, GB