Hands & Feet Support Engineer (Network Infrastructure)
Austria · On-site
Mid level
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Contract
bachelor degree
Posted 36d ago
~40 hrs/week
Responsibilities
Provide on-site technical support for network and IT infrastructure, including the installation, cabling, and replacement of hardware. Coordinate with remote engineering teams to perform basic configurations and troubleshoot connectivity issues at customer sites.
Requirements
Requires a basic understanding of networking concepts and structured cabling with 1-3 years of experience in field or data center support. A degree in Computer Science or a related field is expected, and certifications like CCNA or CompTIA Network+ are preferred.
Full job description
Location: All over Austria
Job Summary
We are seeking a Hands & Feet Support Engineer to provide on-site technical support for network and IT infrastructure activities. The role involves assisting remote engineering teams with hardware installation, cabling, equipment replacement, troubleshooting, and basic configuration tasks at customer locations and data centers. The ideal candidate should have a basic understanding of networking, structured cabling, and hardware handling, along with strong communication and coordination skills.
Key Responsibilities
Provide on-site support for network, server, and IT infrastructure activities.
Install, rack, stack, and cable network equipment, including routers, switches, firewalls, wireless controllers, and access points.
Perform hardware replacement (RMA), upgrades, and component installations as directed by remote engineers.
Connect and verify power, console, and network cabling.
Assist with physical installation of racks, patch panels, cable management, and labeling.
Support wireless access point mounting and basic installation activities.
Perform basic device configuration, console access, and connectivity verification under remote guidance.
Capture console logs, device status, photographs, and environmental details for troubleshooting.
Conduct physical inspections of equipment, LEDs, cabling, and rack layouts.
Support site surveys, inventory verification, and asset tagging.
Coordinate with remote Network Operations Center (NOC), implementation teams, vendors, and customer representatives.
Maintain accurate documentation of completed work and service reports.
Follow customer safety, security, and change management procedures.
Provide support during scheduled maintenance windows, including evenings or weekends when required.
Required Skills
Basic understanding of networking concepts (TCP/IP, VLANs, LAN/WAN).
Knowledge of structured cabling and rack infrastructure.
Ability to identify and connect fiber optic and copper network cables.
Familiarity with routers, switches, firewalls, and wireless access points.
Basic experience with console access and terminal applications.
Strong troubleshooting and problem-solving skills.
Good communication and customer service skills.
Ability to follow remote instructions accurately.
Preferred Experience
1–3 years of experience in field support, desktop support, network support, or data center operations.
Experience supporting enterprise network deployments or IT infrastructure projects.
Familiarity with Cisco, Aruba, Juniper, Huawei, Dell, or HPE equipment.
Experience working in data centers, enterprise offices, or branch locations.
Education
Diploma or Bachelor's degree in Computer Science, Information Technology, Electronics, Telecommunications, or a related field.
Preferred Certifications
CCNA (Cisco Certified Network Associate)
CompTIA Network+
CompTIA A+
ITIL Foundation (preferred)
Technical Skills
Hardware Installation and Replacement
Rack & Stack
Structured Cabling (Copper/Fiber)
Patch Panel Management
Console Connectivity
Network Device Installation
Basic Router and Switch Configuration
Wireless Access Point Installation
Cable Testing and Labeling
Asset Management
Documentation and Reporting
Soft Skills
Strong attention to detail
Excellent communication and coordination
Customer-focused attitude
Ability to work independently and as part of a team
Time management and organizational skills
Willingness to travel to customer sites
Flexibility to work during maintenance windows
Key Deliverables
Successful hardware installation and replacement
Accurate rack, cabling, and equipment setup
Physical verification and troubleshooting reports
Site photographs and documentation
Inventory and asset records
Service completion reports
Timely coordination with remote engineering and operations teams
Natobotics Ltd founded in 2012, provides boutique technology, digital customer experience, consulting and software development services. Over the years we had been supporting our clients in the areas of cloud transformation, Big data & Analytics, Digital Journey, Machine Learning and Platforms.
Offices: New Mossford Way, 1, London, England, GB · Tidel Park, Chennai, Tamilnadu 600042, IN · 4688 Mowry Ave, Fremont, California 94538, US
IT ConsultingIT ArchitectureFinancial ServicesHealth careMediaTelecomBig Data - Storm JavaOracleand Business Analysis
Natobotics Ltd founded in 2012, provides boutique technology, digital customer experience, consulting and software development services. Over the years we had been supporting our clients in the areas of cloud transformation, Big data & Analytics, Digital Journey, Machine Learning and Platforms.
Offices: New Mossford Way, 1, London, England, GB · Tidel Park, Chennai, Tamilnadu 600042, IN · 4688 Mowry Ave, Fremont, California 94538, US
IT ConsultingIT ArchitectureFinancial ServicesHealth careMediaTelecomBig Data - Storm JavaOracleand Business Analysis