Ottawa, Ontario, Canada · Hybrid
$56k–$62k/yr
Coordinator, Client Experience and Logistics Reports To: Manager, Client Delivery Department: Opening Minds Status: Fixed-Term Contract (12 Months) Location: Ottawa, ON (hybrid, in-office twice per week) or Remote Applic…
Skills: Project Management, Program Coordination, Logistics, Client Service, MS Teams
Ottawa, Ontario, Canada • Hybrid
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The Coordinator manages the logistical hub for national training programs, overseeing course registration, scheduling, and material distribution. They serve as the primary point of contact for clients and facilitators to ensure a seamless and professional experience.
Requires a Bachelor's degree or administrative diploma with 2 years of experience, or an equivalent combination. Proficiency in Salesforce, MS Teams, and Zoom is required, with bilingualism in English and French strongly preferred.
Coordinator, Client Experience and Logistics
Reports To: Manager, Client Delivery
Department: Opening Minds
Status: Fixed-Term Contract (12 Months)
Location: Ottawa, ON (hybrid, in-office twice per week) or Remote
Application Deadline: June 30, 2026
Starting Salary Range: $55,500 - $62,029
ORGANIZATIONAL BACKGROUND
The Mental Health Commission of Canada (MHCC) is a non-profit charity organization created to focus national attention on mental health issues and to work to improve the health and social outcomes of people living with mental illness.
The Commission is seen as a leader nationally and internationally in several areas. Building upon the work done to date, the core mandate, and the unique position of the Commission, and guided by Changing Directions Changing Lives: The Mental Health Strategy for Canada, the Commission will focus in the areas of substance use, suicide prevention, population-based initiatives, and engagement. This prioritization will enable the Commission to be successful in meeting its mandate, staying focused, and having a measurable impact for those living with mental illness and their families and caregivers.
POSITION OVERVIEW
As a key member of the Opening Minds team, the Coordinator, Client Experience and Logistics plays a central role in delivering exceptional service and seamless coordination across all program offerings. This position ensures that every client interaction—from course registration to post-delivery follow-up—is handled with care, precision, and professionalism.
Acting as the logistical hub for our national training programs, the Coordinator works closely with internal teams, facilitators, and external partners to ensure that all operational elements are executed to the highest standard. This role is ideal for someone who thrives in a fast-paced environment, is passionate about client service, and has a keen eye for detail.
KEY RESPONSIBILITIES
Client Experience & Support
Course Coordination
Operational Excellence
Team Collaboration
Other duties as assigned, in support of the team’s evolving needs.
SKILLS AND EXPERIENCE
QUALIFICATIONS
COMPETENCIES
PHYSICAL/COGNITIVE DEMANDS:
PSYCHOLOGICAL DEMANDS:
Land Acknowledgement
The Head Office of the Mental Health Commission of Canada is located on the unceded, traditional Territory of the Algonquin Anishinaabe Nation, in what is now called Ottawa, Ontario. We acknowledge that for thousands of years, the Algonquin People protected these lands, the Ottawa River Watershed, and its tributaries. As a national organization, we also acknowledge that we work on the traditional lands of many different nations. Today, a path to truth and reconciliation begins with recognizing both the stewardship and the sacrifices of the original peoples. We are committed to recognizing the errors of the past, acknowledging the challenges of the present, and contributing to a new and equitable relationship with the First Peoples.
As a pan-Canadian organization committed to Reconciliation, we encourage applications from individuals who identify as Indigenous (First Nations, Inuit, and Métis).
The Mental Health Commission of Canada is committed to diversity in the workplace and workplace well-being. As such, applications from individuals from diverse backgrounds such as; First Nations, Inuit, and Métis, members of a visible minority group and those with lived experience of mental health problems or illnesses are welcomed and encouraged.
The Mental Health Commission of Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Accessible formats and communication supports for applicants are available upon request by contacting People and Culture at [email protected].
While working remotely, the Commission will not be responsible to reimburse any internet charges, or other home office expenses, including utilities or other furniture/equipment, in order to be able to work from home.
Improving mental health outcomes for all people in Canada. If you are in distress, you can call or text 988 at any time. If it is an emergency, call 911 or go to your local emergency department. Améliorer les résultats en matière de santé mentale pour toutes les personnes au Canada. Si vous êtes en état de détresse, veuillez appeler ou texter le 988 n’importe quand. En cas d’urgence, appelez le 9-1-1 ou rendez-vous à votre service d’urgence local.
Offices: 350 Albert Street, Suite 1210, Ottawa, Ontario K1R 1A4, CA
Improving mental health outcomes for all people in Canada. If you are in distress, you can call or text 988 at any time. If it is an emergency, call 911 or go to your local emergency department. Améliorer les résultats en matière de santé mentale pour toutes les personnes au Canada. Si vous êtes en état de détresse, veuillez appeler ou texter le 988 n’importe quand. En cas d’urgence, appelez le 9-1-1 ou rendez-vous à votre service d’urgence local.
Offices: 350 Albert Street, Suite 1210, Ottawa, Ontario K1R 1A4, CA
