Jobs at Maumee River Roofing (Now Hiring) — 2 open

Office Manager

Company: Maumee River Roofing

Location: Fort Wayne, IN

Salary: $55,000 per year

Job Type: Full-time

Job Summary

Maumee River Roofing is seeking an organized, proactive, and leadership-minded Office Manager to join our team in Fort Wayne. In this role, you will support our daily operational needs by managing a front office team that provides administrative, customer service, and marketing support. As a key player in customer satisfaction and retention, you will ensure our front office functions smoothly, workflows remain efficient, and our clients receive exceptional service.

Key Responsibilities

• Team Leadership: Manage and support front office staff, fostering a collaborative, productive work environment; develop and implement team training programs.
• Daily Operations: Oversee daily front office operations, maintain office organization (supplies, equipment, administrative functions), and handle scheduling and correspondence.
• Customer Service: Provide exceptional service to homeowners and clients, acting as a liaison between clients and various departments to resolve concerns promptly.
• Financial & Administrative Support: Monitor office budgets and expenses to ensure cost-effective operations; manage the submission of Commercial Contractor payment schedules.
• Accounts Receivable & Legal Liaison: Follow up on the status of outstanding payments and serve as the company representative for the litigation process regarding failure of payment.
• Process Improvement: Collaborate with management to optimize internal workflows and customer service initiatives.

Qualifications & Experience

Required:

• Experience: 2–4 years of office management experience.
• Leadership: Minimum of 1 year of supervisory experience (preferably with direct reports).
• Skills: 1 year of experience with process documentation.
• Education: Bachelor’s degree or equivalent professional experience.
• Software Proficiency: Proficient in Microsoft Office Suite, QuickBooks, and Google Workspace (Sheets, Docs, Slides).
• Core Competencies: Strong project management, exceptional multitasking, outstanding listening skills, and sharp attention to detail.

Preferred (Nice-to-Have):

• Basic skills or experience with AccuLynx or alternative CRM software.

Physical Requirements

• Ability to sit/stand in an office environment for 8+ hours per day.
• Ability to work directly on a computer for 7+ hours per day.
• Must possess a valid driver’s license and the ability to drive.