New York, New York, United States · On-site
$70k–$88k/yr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Retail operations, Team leadership, Performance management, Customer service, Merchandising
Los Angeles, California, United States · On-site
$70k–$88k/yr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Retail management, Leadership, Customer service, Employee relations, Staffing
Los Angeles, California, United States · On-site
$120k–$147k/yr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Retail management, P&L management, Strategic planning, Team leadership, Customer service
Mexico City, Mexico · Hybrid
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Logistics strategy, Supply chain management, International trade, Customs compliance, Budget management
New York, New York, United States · On-site
$20/hr–$24/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Restaurant management, Customer service, Staff supervision, Inventory management, Vendor relations
Mexico City, Mexico · On-site
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Strategic planning, Commercial negotiation, Licensing management, Brand marketing, Category management
El Segundo, California, United States · On-site
$196k–$245k/yr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Product design, Strategic thinking, People leadership, Creative vision, Consumer insights
Mississauga, Ontario, Canada · On-site
$180k–$220k/yr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Sales strategy, National account management, P&L management, Joint business planning, Forecasting
Mexico City, Mexico · On-site
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Sales management, Account management, Export operations, Demand planning, Sales forecasting
Hyderabad, Telangana, India · Hybrid
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and deve…
Skills: Salesforce Consumer Goods Cloud, Trade Promotion Management, Product Roadmap, Agile, Scrum
Mexico City, Mexico · Hybrid
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Cost Analytics, Financial Analysis, Gross Margin Analysis, Inventory Reconciliation, Oracle ERP
Dallas, Texas, United States · On-site
$15/hr–$17/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Customer service, Restaurant operations, Reservation management, POS systems, Microsoft Office
Dallas, Texas, United States · On-site
$16/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Customer service, Food safety, Sanitation, Upselling, Table maintenance
Dallas, Texas, United States · On-site
$16/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Dishwashing, Sanitation, Kitchen maintenance, Food safety, Stock rotation
Dallas, Texas, United States · On-site
$15/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Merchandise handling, Stockroom management, Inventory control, Shipping and receiving, Retail operations
Dallas, Texas, United States · On-site
$15/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Merchandising, Stock handling, Shipping, Receiving, Inventory management
Dallas, Texas, United States · On-site
$15/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Sales assistance, Customer service, Point-of-sale transactions, Product knowledge, Upselling
Dallas, Texas, United States · On-site
$15/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Sales assistance, Customer service, Point-of-sale transactions, Product knowledge, Upselling
Dallas, Texas, United States · On-site
$16/hr–$17/hr
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Customer service, Restaurant operations, Reservation management, Conflict resolution, Communication
Dallas, Texas, United States · On-site
Company Description CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children th…
Skills: Customer Service, Sales, Doll Hair Styling, Ear Piercing, Inventory Management
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The Department Manager leads daily retail operations to achieve sales, customer service, and operational performance goals. They are responsible for coaching and developing a high-performing team while executing merchandising plans and business strategies.
Candidates must have a high school diploma or equivalent, with an associate or bachelor's degree preferred. The role requires 3–5 years of retail operations experience in a high-volume, fast-paced environment.
CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.
Our commitment to quality and safety is paramount to what we do and is built into every product we design and manufacture. And we do this with unwavering integrity, unbridled passion, and laser-like focus to earn grown-ups’ trust and put smiles on kids’ faces around the world. Our mission is to be an industry leader in producing the most trusted, safe, durable, and highest quality toys in the most regulatory compliant, environmentally, and socially responsible way.
The Department Manager leads daily retail operations to deliver exceptional customer experiences, achieve financial goals, and develop a high-performing team. This role drives operational excellence through effective coaching, ensuring a culture of selling and service, merchandising, and execution while partnering across the store to support business objectives. By balancing customer service, talent development, and business selling strategy, the position contributes directly to store performance and brand success.
Education & Experience
Knowledge, Skills & Abilities
Don’t meet every single requirement? At Mattel, we are dedicated to an inclusive workplace and a culture of belonging. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Join Mattel's Talent Community and start receiving exciting updates about our company, our employees, and our culture. Also, interested in signing up for job alerts? Do so here!
How We Work:
We are a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
Who We Are:
Mattel is a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, MEGA and Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.
Mattel’s award-winning workplace culture has been recognized by Forbes, Fast Company, Newsweek, Great Place to Work, TIME, and more.
Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.
Mattel is an Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers, and all applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, gender, gender identity or expression, sexual orientation, veteran and protected veteran status, disability status, and or any other basis protected by applicable federal, state or local law.
We empower generations to explore the wonder of childhood and reach their full potential.
We empower generations to explore the wonder of childhood and reach their full potential. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global play and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.
Offices: 333 Continental Blvd, El Segundo, California 90245, US
We empower generations to explore the wonder of childhood and reach their full potential.
We empower generations to explore the wonder of childhood and reach their full potential. We treat play as if the future depends on it — because it does. Play is our language, and we speak to our consumers authentically by representing the world as they see and imagine it. Mattel is a leading global play and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO, Masters of the Universe, Matchbox, Monster High, Polly Pocket, as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys, content, consumer products, digital and live experiences. Our products are sold in collaboration with the world’s leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential. Mattel is recognized as a Great Place to Work™ and as one of Fast Company’s Best Workplaces for Innovators.
Offices: 333 Continental Blvd, El Segundo, California 90245, US
