Randolph Township, New Jersey, United States · On-site
$22/hr–$25/hr
Description A Requirements About Mastercool Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding…
Skills: Amazon Seller Central, Digital Commerce, AI Tools, Marketplace Management, Microsoft Excel
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Manage daily e-commerce operations across Amazon, Walmart, and eBay while optimizing business processes using AI tools like Claude. Provide high-level customer support and manage inventory and pricing to ensure marketplace performance and customer satisfaction.
Requires strong computer skills, particularly in Microsoft Excel, and excellent communication and organizational abilities. Preference is given to candidates with experience in Amazon Seller Central, AI productivity tools, and manufacturing or distribution environments.
Description
Requirements
Mastercool is a leading manufacturer and distributor of professional automotive service equipment and tools. We are committed to delivering exceptional products and outstanding customer service to our customers and business partners worldwide.
As part of our continued investment in technology, e-commerce, and AI-driven business processes, we are seeking talented individuals who are excited about leveraging modern tools and technology to improve customer experiences and operational efficiency.
Mastercool is seeking a Customer Success & Operations Technology Specialist to support customer inquiries, claims management, order processing, and operational excellence initiatives.
This position combines traditional customer success responsibilities with modern technology, AI-assisted workflows, and continuous improvement efforts. The successful candidate will work extensively with ERP systems, Microsoft Excel, parcel carriers, reporting tools, and emerging AI technologies to improve productivity, enhance customer communication, and streamline business processes.
The ideal candidate is organized, analytical, customer-focused, and excited about leveraging technology to improve efficiency and deliver exceptional service.
This role is an excellent opportunity for someone interested in customer success, operations, AI, business technology, and long-term professional growth.
· Serve as the primary point of contact for general customer inquiries.
· Provide customers with order status, shipping updates, pricing information, and basic product support.
· Resolve customer concerns professionally and efficiently.
· Coordinate with internal departments to ensure timely issue resolution.
· Maintain high customer satisfaction through proactive communication and follow-through.
World Class Quality
Mastercool is a family owned and operated company that has been supplying professional air conditioning, service tools and equipment for over 40 years. As one of the fastest growing companies in this market, Mastercool’s name is synonymous with “World Class Quality” and uniquely innovative product design. With our never-ending focus on new technology, Mastercool has been awarded many patents worldwide. In addition to Mastercool’s headquarters located in the United States, our Belgium and Brazil offices also feature a full inventory and staff. This has enabled us to set up distribution to over 60 countries demonstrating that we are truly a multi-national company.
Offices: 1 Aspen Drive, Randolph, NJ 07869, US · Laagstraat, 19, Temse, Industriezone TTS 9140, BE · R. Ver. Eurípedes Rama Pardal, 157, Cajamar, Sao Paulo 07756-595, BR
World Class Quality
Mastercool is a family owned and operated company that has been supplying professional air conditioning, service tools and equipment for over 40 years. As one of the fastest growing companies in this market, Mastercool’s name is synonymous with “World Class Quality” and uniquely innovative product design. With our never-ending focus on new technology, Mastercool has been awarded many patents worldwide. In addition to Mastercool’s headquarters located in the United States, our Belgium and Brazil offices also feature a full inventory and staff. This has enabled us to set up distribution to over 60 countries demonstrating that we are truly a multi-national company.
Offices: 1 Aspen Drive, Randolph, NJ 07869, US · Laagstraat, 19, Temse, Industriezone TTS 9140, BE · R. Ver. Eurípedes Rama Pardal, 157, Cajamar, Sao Paulo 07756-595, BR
