Sacramento, California, United States · On-site
$21/hr–$23/hr
Reporting to: Contract Sales Manager The Role: Lumens is seeking a highly organized and customer-focused Contract Project Specialist to join our growing Contract Sales team. As the primary post-sale partner for assigned …
Skills: Project Management, Customer Success, Order Management, CRM, ERP
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
Oversee the post-sale lifecycle of commercial contract projects to ensure seamless execution from order placement to final delivery. Coordinate between customers, manufacturers, and internal teams to resolve issues and track project milestones.
Requires 2+ years of experience in project coordination, customer success, or commercial operations within a fast-paced environment. Proficiency in CRM/ERP systems and strong professional communication skills are essential.
Reporting to: Contract Sales Manager
The Role:
Lumens is seeking a highly organized and customer-focused Contract Project Specialist to join our growing Contract Sales team. As the primary post-sale partner for assigned contract projects, you will oversee successful project execution after orders are placed, ensuring a seamless experience for customers from project handoff through final delivery.
Working alongside Regional Contract Sales Leads, Regional Sales Consultants, manufacturers, and cross-functional business partners, you'll coordinate project milestones, manage customer communications, resolve issues proactively, and help keep complex commercial projects moving forward.
Success in this role requires exceptional organization, strong communication, sound judgment, and a collaborative mindset. If you enjoy solving problems, coordinating multiple stakeholders, and delivering outstanding customer experiences throughout the project lifecycle, we'd love to meet you.
Total Target Compensation Range: $21 - $23/hr
Key Responsibilities:
Project Management & Customer Success
Project Coordination & Operational Support
Operational Excellence
Core Characteristics:
System Qualifications:
Interest in architecture, interior design, commercial furnishings, lighting, or the built environment is a plus.
About Lumens:
As North America's premier destination for design aficionados, architects, interior designers, and contract professionals, Lumens offers a curated assortment of modern lighting, furniture, and décor from more than 400 global design brands. Our mission is to inspire and connect the world with good design through exceptional products, expertise, and service.
Since 2021, Lumens has been part of Flos B&B Italia Group, a global leader in luxury furnishings and lighting united by the purpose: We design for a beautiful life.
Commitments:
People are at the heart of our business. We strive for an empowering and positive culture and working environment for our people. Therefore, creating a strong, diverse and inclusive team is essential for Lumens. For us, your expertise and motivation matter most.
Location: Sacramento, CA
Benefits: access to health benefits + 401k + 3 weeks annual paid time off
The designer's source for exceptional furniture, lighting, and decor.
Lumens is a digital-first design retailer that curates the best furniture, decor, and lighting globally—from iconic European brands to niche artisan creators. Delivering exceptional designs with concierge-level service, Lumens caters to both design professionals and design aficionados so they can create spaces that express their authentic style. Lumens is part of Flos B&B Italia Group, a Milan-based portfolio of luxury design brands.
Offices: 724 Battery St, San Francisco, California 94111, US
The designer's source for exceptional furniture, lighting, and decor.
Lumens is a digital-first design retailer that curates the best furniture, decor, and lighting globally—from iconic European brands to niche artisan creators. Delivering exceptional designs with concierge-level service, Lumens caters to both design professionals and design aficionados so they can create spaces that express their authentic style. Lumens is part of Flos B&B Italia Group, a Milan-based portfolio of luxury design brands.
Offices: 724 Battery St, San Francisco, California 94111, US
