Scott Township, Pennsylvania, United States · Hybrid
$18/hr–$20/hr
Description Join LINQ as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This is a Hybrid posi…
Skills: Customer Service, Email Support, Problem Solving, Microsoft Office, Active Listening
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Serve as the first point of contact for clients by managing email support tickets and resolving issues related to account activations and cancellations. Collaborate with team members to escalate complex cases and meet key performance indicators for response times and ticket volume.
Requires a high school diploma or GED and proficiency in Microsoft Office with strong communication skills. Preferred candidates possess experience with Salesforce, CRM software, and fluency in Spanish or French.
Description
Join LINQ as a Client Service Specialist and be a part of a collaborative and client-focused team that aims to exceed expectations and drive positive client experiences at LINQ Services. This is a Hybrid position requiring three days a week in person in our Pittsburgh, PA offices. Candidates fluent (capable of conducting all job responsibilities) in Spanish and/or French will be given preference in the hiring process.
The Client Services Specialist I is the starting level for our team of client-focused specialists. This role serves as the first point of contact for our clients with email support cases. Client Services Specialists I serve our clients through exceptional customer service, maintaining a positive and quality relationship, and providing support through creative problem solving. As a Client Service Specialist I at LINQ Services, you will be at the forefront of building strong and lasting relationships with our valued clients through email ticket service. Your main responsibility will be to provide exceptional support and assistance, ensuring client satisfaction and loyalty. We are seeking a dedicated and proactive professional who is passionate about delivering outstanding service and understands the importance of client focused work.
· Respond to client e-mail support tickets such as questions, status checks, phone activations, phone orders, account suspensions, cancellations, and other concerns.
· Use multiple online systems and support tools to effectively resolve tickets.
· Resolve assigned tickets accurately and in a timely manner.
· Prioritize tickets based on urgency and severity, ensuring the most critical issues are addressed promptly.
· Collaborate with colleagues and escalate appropriate tickets to more advanced agents in a seamless manner when required for the best client experience.
· Meet or exceed Key Performance Indicators for the role such as number of tickets handled and response times
· Develop through experience and training courses a working knowledge of key processes and procedures of multiple vendor platforms.
· Utilize internal messaging systems to communicate and coordinate with peers and supervisor.
· Other duties as assigned.
Compensation
Hourly Wage: Base wage for this position is $18.27 to $20.19.
Additional Compensation: This position is eligible for pre-approved overtime and performance-based incentives. Incentives have potential payout of about $5,000, subject to performance of both individual and company.
LINQ Company Benefits: LINQ is proud to take care of its employees with a wide range of employee benefits including Generous medical, dental, and vision insurance benefits, Fully funded HRA with medical plan, optional dependent care FSA; Employer-paid Life/ADD insurance; Employer-paid Employee Assistance Program (EAP); 401(k) plan plus match and immediate vesting; PTO/Flexible time off, Sick leave; Paid parental leave, Paid medical leave for pregnancy and childbirth, Compassionate leave, Jury Duty leave, Voting leave; Unpaid FMLA leave, unpaid personal leave, and Military leave; 11 paid holidays per year; 3-week paid 5-year sabbatical; Pet Insurance option; 12 free Ubers rides per year; Catered in-office lunches…AND MORE! Canadian employees have different benefits eligibility and should discuss with a recruiter during the screening process.
Requirements
Managed Mobility Services. Simplified.
Most enterprises are managing 50, 100, and even 150 separate carrier accounts. Separate bills. Separate reps. Per-line management fees on every single one. No consolidated visibility. No negotiating leverage. And an IT team spending hundreds of hours a year on carrier calls instead of infrastructure. LINQ fixes that. We're a managed mobility services provider that consolidates your entire corporate mobile program into one account, one invoice, and zero management fees. From there, we actively manage every dimension of your mobile operation, so your team never has to think about it again. What we handle end-to-end: Device Lifecycle Management: Procurement, provisioning, configuration, maintenance, recycling, and inventory storage. New hire onboarding, offboarding. Mobile Device Management (MDM): MDM platforms to enforce corporate policies and ensure every device in your fleet stays compliant, whether corporate-liable or BYOD. Plan Optimization & Cost Control: Using our proprietary Mosaic platform, we continuously bucket lines, adjust plans, and identify unnecessary spend. And we negotiate directly with carriers, using the leverage your consolidated fleet volume creates. Simplified Billing & Reporting: One AP-coded invoice. Our Qonnect portal gives your team real-time visibility into data usage and inventory. Security & Compliance: LINQ operates with ISO 27001 certification and a 24/7 Security Operations Center. The result: your IT team stops managing mobile. Your CFO stops overpaying. And your carrier costs go down, guaranteed. 96% of our clients stay for the long haul. The math is simple. How We Do It: Most MMS programs are funded by a per device, per month fee. Using a combination of optimization IP and expertise, LINQ will guarantee a percentage of savings of a customer's monthly mobility spend. This means our customers receive high quality service without paying a monthly per device or per line fee. No other MMS or TEM company makes this offer.
Offices: 101 W Dickman St, Suite 400, Baltimore, Maryland 21230, US · 681 Andersen Dr, Suite 120, Pittsburgh, Pennsylvania 15220, US
Managed Mobility Services. Simplified.
Most enterprises are managing 50, 100, and even 150 separate carrier accounts. Separate bills. Separate reps. Per-line management fees on every single one. No consolidated visibility. No negotiating leverage. And an IT team spending hundreds of hours a year on carrier calls instead of infrastructure. LINQ fixes that. We're a managed mobility services provider that consolidates your entire corporate mobile program into one account, one invoice, and zero management fees. From there, we actively manage every dimension of your mobile operation, so your team never has to think about it again. What we handle end-to-end: Device Lifecycle Management: Procurement, provisioning, configuration, maintenance, recycling, and inventory storage. New hire onboarding, offboarding. Mobile Device Management (MDM): MDM platforms to enforce corporate policies and ensure every device in your fleet stays compliant, whether corporate-liable or BYOD. Plan Optimization & Cost Control: Using our proprietary Mosaic platform, we continuously bucket lines, adjust plans, and identify unnecessary spend. And we negotiate directly with carriers, using the leverage your consolidated fleet volume creates. Simplified Billing & Reporting: One AP-coded invoice. Our Qonnect portal gives your team real-time visibility into data usage and inventory. Security & Compliance: LINQ operates with ISO 27001 certification and a 24/7 Security Operations Center. The result: your IT team stops managing mobile. Your CFO stops overpaying. And your carrier costs go down, guaranteed. 96% of our clients stay for the long haul. The math is simple. How We Do It: Most MMS programs are funded by a per device, per month fee. Using a combination of optimization IP and expertise, LINQ will guarantee a percentage of savings of a customer's monthly mobility spend. This means our customers receive high quality service without paying a monthly per device or per line fee. No other MMS or TEM company makes this offer.
Offices: 101 W Dickman St, Suite 400, Baltimore, Maryland 21230, US · 681 Andersen Dr, Suite 120, Pittsburgh, Pennsylvania 15220, US
