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Jobs at LightFeather (Now Hiring) — 15 open

LightFeather logoLightFeather

ServiceNow Business Analyst

Alexandria, Virginia, United States · Remote Solely

$110k–$130k/yr

Senior

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal busines…

Skills: Requirements Gathering, Process Design, ServiceNow ITSM, Agile/Scrum, Gap Analysis

LightFeather logoLightFeather

ServiceNow Developer

Alexandria, Virginia, United States · Remote Solely

$90k–$115k/yr

Senior+

LightFeather is seeking a highly skilled Lead ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical e…

Skills: ServiceNow Development, ServiceNow Architecture, JavaScript, GlideScript, Flow Designer

LightFeather logoLightFeather

Senior ServiceNow Engineer

Alexandria, Virginia, United States · Remote Solely

$90k–$115k/yr

Senior

LightFeather is seeking a Senior ServiceNow Engineer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical expertise, stro…

Skills: ServiceNow Platform Development, ServiceNow Architecture, JavaScript, GlideScript, Flow Designer

LightFeather logoLightFeather

Senior ServiceNow Developer

Alexandria, Virginia, United States · Remote Solely

$120k–$140k/yr

Senior

LightFeather is seeking a ServiceNow Developer with a strong focus on supporting federal clients with modern web technologies. This position offers the opportunity to build custom, high-code solutions that enhance user e…

Skills: ServiceNow Development, JavaScript, Service Portal, ITSM, Agile/Scrum

LightFeather logoLightFeather

Scrum Master

Alexandria, Virginia, United States · Hybrid

$90k–$115k/yr

Senior

LightFeather is seeking a Scrum Master to support a federal cloud modernization program at a large agency client. In this role, you will serve as the agile backbone for a cloud engineering team focused on Google Cloud Pl…

Skills: Scrum Framework, Sprint Planning, Backlog Grooming, Jira, Cloud Computing

LightFeather logoLightFeather

Senior GCP Cloud Engineer

Washington, District of Columbia, United States · On-site

$120k–$140k/yr

Mid level

LightFeather is seeking a Senior GCP Cloud Engineer who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Google Cloud Platform (GCP). This role requires expertis…

Skills: Google Cloud Platform, Infrastructure as Code, Terraform, CI/CD, Cloud Security

LightFeather logoLightFeather

Google Cloud Platform Engineer

Washington, District of Columbia, United States · On-site

$120k–$140k/yr

Mid level

LightFeather is seeking a Cloud Engineer – GCP who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Google Cloud Platform (GCP). This role requires expertise in …

Skills: Google Cloud Platform, Terraform, CI/CD, Kubernetes, Docker

LightFeather logoLightFeather

GCP Cloud Engineer

Washington, District of Columbia, United States · On-site

$120k–$140k/yr

Mid level

LightFeather is seeking a GCP Cloud Engineer who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Google Cloud Platform (GCP). This role requires expertise in in…

Skills: GCP, Terraform, CI/CD, Infrastructure as Code, Kubernetes

LightFeather logoLightFeather

GCP Cloud/DevOps Engineer

Washington, District of Columbia, United States · On-site

$120k–$140k/yr

Mid level

Washington D.C. Pay Range: $120,000 - $140,000 USD LightFeather is seeking a GCP Cloud/DevOps Engineer who will play a critical role in designing, implementing, and maintaining cloud infrastructure solutions within Googl…

Skills: Google Cloud Platform, Terraform, CI/CD, Infrastructure as Code, Kubernetes

LightFeather logoLightFeather

Senior Azure Cloud Infrastructure Engineer - Cleared

Washington, District of Columbia, United States · Hybrid

$130k–$170k/yr

Senior

LightFeather is hiring a cleared Azure infrastructure and DevOps professional to support mission-critical federal IT modernization in Washington, D.C. In this role, you'll take ownership of secure cloud architecture, inf…

Skills: Azure Cloud Infrastructure, Terraform, GitLab CI/CD, Azure Virtual Desktop, PowerShell

LightFeather logoLightFeather

Senior Azure Cloud Engineer

Washington, District of Columbia, United States · Hybrid

$130k–$170k/yr

Senior

LightFeather is seeking a Senior Cloud Engineer specializing in Microsoft Azure to design, implement, and manage secure cloud solutions for federal IT environments. You’ll play a key role in supporting Azure infrastructu…

Skills: Microsoft Azure, Terraform, PowerShell, GitLab CI/CD, Azure Virtual Desktop

LightFeather logoLightFeather

Azure Cloud Engineer

Washington, District of Columbia, United States · Hybrid

$130k–$170k/yr

Senior

LightFeather is seeking a Azure Cloud Engineer design, implement, and manage secure cloud solutions for federal IT environments. You’ll play a key role in supporting Azure infrastructure, automation, and security, applyi…

Skills: Azure Cloud Engineering, Terraform, PowerShell, GitLab CI/CD, Azure Virtual Desktop

LightFeather logoLightFeather

Azure Cloud/DevOps Engineer

Washington, District of Columbia, United States · Hybrid

$130k–$170k/yr

Senior

LightFeather is seeking a Azure Cloud/DevOps Engineer design, implement, and manage secure cloud solutions for federal IT environments. You’ll play a key role in supporting Azure infrastructure, automation, and security,…

Skills: Azure Cloud Engineering, Terraform, GitLab CI/CD, PowerShell, Azure Virtual Desktop

LightFeather logoLightFeather

Senior ServiceNow Developer - Public Trust Clearance

Alexandria, Virginia, United States · Remote Solely

$90k–$115k/yr

Senior+

LightFeather is seeking a highly skilled Senior ServiceNow Developer to play a critical role in designing, developing, and deploying ServiceNow solutions for federal government projects. This role requires deep technical…

Skills: ServiceNow Platform Development, ServiceNow App Engine, Service Portal Development, JavaScript, GlideScript

LightFeather logoLightFeather

Scrum Master (Cloud)

Alexandria, Virginia, United States · Hybrid

Senior

LightFeather is seeking a Scrum Master to support a federal cloud modernization program at a large agency client. In this role, you will serve as the agile backbone for a cloud engineering team focused on Google Cloud Pl…

Skills: Scrum Framework, Jira, Google Cloud Platform, DevSecOps, Backlog Grooming

LightFeather logo

ServiceNow Business Analyst

LightFeather

Alexandria, Virginia, United States • Remote Solely

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Senior

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  • $110k–$130k/yr
  • Full-time
  • bachelor degree, professional certificate
  • Posted 2d ago
  • ~40 hrs/week
  • Remote in United States

Responsibilities

Lead requirements gathering and process design for federal agency clients, acting as a bridge between stakeholders and technical teams. Translate complex mission requirements into scalable ServiceNow solutions while ensuring compliance with federal standards.

Requirements

Requires a Bachelor's degree, U.S. citizenship, and a Secret-level security clearance. Candidates must have 5+ years of BA experience, including 3+ years with ServiceNow and a CSA certification.

Full job description

LightFeather is seeking a Senior ServiceNow Business Analyst to lead the requirements gathering and process design for our federal agency clients. In this role, you will act as the critical bridge between federal business stakeholders and our technical development teams. You will be responsible for translating complex mission requirements into scalable ServiceNow solutions, ensuring compliance with federal standards, and maintaining the highest quality of data in our backlog.. This is a Full Time, Remote Position.

  • Location: Fully Remote (EST hours)
  • Job Type: Full-time
  • Salary: $110,000–$130,000 annually, based on experience
  • Clearance Requirement: U.S. citizenship is required for this position due to federal contract requirements and the need to obtain and maintain a Secret-level security clearance

Responsibilities

  • Lead client workshops and focus groups to elicit, analyze, and document business requirements, ensuring alignment with agency mission goals.
  • Translate high-level business needs into comprehensive user stories, acceptance criteria (AC), and functional specifications within Agile/Scrum frameworks.
  • Conduct gap analysis to identify the delta between current legacy processes and ServiceNow "Out of the Box" (OOTB) functionality.
  • Collaborate directly with the Agile Coach to design, document, and distribute new Agile processes and standard operating procedures (SOPs) that support all ServiceNow delivery teams. Ensure these processes drive consistency, efficiency, and alignment across the broader program.
  • Review all user stories and requirements for accuracy, completeness, and ambiguity. Ensure every story meets the team's "Definition of Ready" before it is approved for sprint planning.
  • Provide guidance and mentorship to junior developers and junior analysts. Help them understand business context, federal domain constraints, and ServiceNow best practices to foster their professional growth.
  • Conduct peer reviews of functional designs and test scripts to maintain high standards of quality control across the delivery team.
  • Develop detailed process maps, workflows, and data models to visualize end-to-end service delivery.
  • Advise government stakeholders on ServiceNow best practices, steering them away from excessive customization that creates technical debt.
  • Collaborate with System Architects to ensure functional designs are technically feasible.
  • Ensure all solution designs adhere to federal IT standards, including Section 508 compliance (accessibility) and FISMA/NIST security controls.
  • Develop and execute User Acceptance Testing (UAT) plans, creating test scripts and coordinating testing sessions with government personnel.
  • Create federal-grade deliverables, including Standard Operating Procedures (SOPs), User Guides, and Training Decks.

Required Qualifications and Skills:

  • U.S. Citizenship
  • Ability to obtain and maintain a Secret Level security clearance.
  • Bachelor’s degree in Computer Science, Information Systems, Business Administration, or a related field.
  • 5+ years of experience as a Business Analyst, with at least 3 years dedicated to the ServiceNow platform.
  • Proven experience working in the federal contracting space (DoD, DHS, or Civilian agencies).
  • Experience working in an Agile/Scrum environment.
  • Deep knowledge of ServiceNow ITSM and at least one other major workflow (e.g., ITOM, HRSD, SPM, ITAM, Custom Applications).
  • Strong experience with Jira, ServiceNow Agile, or Azure DevOps for backlog management.
  • Proficiency in Visio, LucidChart, or similar tools for process mapping.
  • ServiceNow Certified System Administrator (CSA) - REQUIRED

Preferred:

  • ITIL v4 Foundation (or higher).
  • Project Management Professional (PMP) or Agile certifications (CSM, SAFe PO/PM).

Why Join LightFeather?
At LightFeather, you're not just taking a job—you're joining a purpose-driven team that delivers innovative, mission-critical solutions to make a real difference. You'll work on diverse, meaningful projects that challenge and inspire you, alongside some of the best minds in the industry.

LightFeather is an Equal Opportunity Employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable federal, state, or local law.

Related keywords

ServiceNowBusiness AnalystITSMITOMHRSDSPMITAMAgileScrumJiraAzure DevOpsVisioLucidChartCSAITIL v4PMP

About LightFeather

LinkedInVisit site

Mission-ready digital modernization for federal agencies. AI-forward, cloud-native, secure.

Industry
Information Technology & Services
Company size
51-200 employees
Founded
2018
Headquarters
Arlington, Virginia
LinkedIn followers
7,792

LightFeather is a Veteran-Owned Small Business (VOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) that implements AI to modernize legacy federal applications. We help agencies modernize aging systems into secure, scalable platforms aligned with mission needs. Our teams design, build, and operate production AI/ML, modern data platforms, and cloud-native applications across DOJ, DHS, USCIS, IRS, DoS, and PBGC. This work spans ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization in environments up to Top Secret. Modern engineering, federal delivery discipline. Our engineers are senior, deeply technical, and experienced operating inside federal environments. They pair AI/ML, cloud, and modern development expertise with hands-on experience across federal architecture, procurement, and compliance. Our work has earned strong recognition from federal partners — a standard we hold on every engagement. We pair modern capabilities — MLOps, generative AI, multi-cloud, human-centered design — with the disciplines federal systems require: DevSecOps, infrastructure as code, RMF and ATO support, and continuous monitoring. The result is innovation that is deployable, defensible, and built to last. Our work spans behavioral forecasting and anomaly detection in taxpayer-facing systems, identity resolution and biometric verification for immigration and law enforcement, operational analytics across the Department of Justice, intelligent automation on ServiceNow and Unqork, and BI modernization from Looker to Tableau. We partner closely with government product owners and prime contractors, delivering iteratively through Agile and SAFe with the documentation, security, and audit trail federal systems require. We help federal customers turn legacy systems into modern platforms, data into decisions, and mission priorities into measurable outcomes.

Offices: 4201 Wilson Blvd, Arlington, Virginia 22203, US

AI/ML & ML OpsGenerative AI & LLM SolutionsData Engineering & AnalyticsDatabricks EngineeringBusiness Intelligence & TableauCloud Engineering (AWSAzureGCP)DevSecOps & CI/CDCybersecurity
View all jobs at LightFeather

About LightFeather

LinkedInVisit site

Mission-ready digital modernization for federal agencies. AI-forward, cloud-native, secure.

Industry
Information Technology & Services
Company size
51-200 employees
Founded
2018
Headquarters
Arlington, Virginia
LinkedIn followers
7,792

LightFeather is a Veteran-Owned Small Business (VOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB), and Woman-Owned Small Business (WOSB) that implements AI to modernize legacy federal applications. We help agencies modernize aging systems into secure, scalable platforms aligned with mission needs. Our teams design, build, and operate production AI/ML, modern data platforms, and cloud-native applications across DOJ, DHS, USCIS, IRS, DoS, and PBGC. This work spans ML models trained on 600M+ federal records, real-time analytics on Databricks, and full-lifecycle modernization in environments up to Top Secret. Modern engineering, federal delivery discipline. Our engineers are senior, deeply technical, and experienced operating inside federal environments. They pair AI/ML, cloud, and modern development expertise with hands-on experience across federal architecture, procurement, and compliance. Our work has earned strong recognition from federal partners — a standard we hold on every engagement. We pair modern capabilities — MLOps, generative AI, multi-cloud, human-centered design — with the disciplines federal systems require: DevSecOps, infrastructure as code, RMF and ATO support, and continuous monitoring. The result is innovation that is deployable, defensible, and built to last. Our work spans behavioral forecasting and anomaly detection in taxpayer-facing systems, identity resolution and biometric verification for immigration and law enforcement, operational analytics across the Department of Justice, intelligent automation on ServiceNow and Unqork, and BI modernization from Looker to Tableau. We partner closely with government product owners and prime contractors, delivering iteratively through Agile and SAFe with the documentation, security, and audit trail federal systems require. We help federal customers turn legacy systems into modern platforms, data into decisions, and mission priorities into measurable outcomes.

Offices: 4201 Wilson Blvd, Arlington, Virginia 22203, US

AI/ML & ML OpsGenerative AI & LLM SolutionsData Engineering & AnalyticsDatabricks EngineeringBusiness Intelligence & TableauCloud Engineering (AWSAzureGCP)DevSecOps & CI/CDCybersecurity
View all jobs at LightFeather

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