Guangzhou City, Guangdong Province, China · Hybrid
Job Description 客户服务 确保所有店铺销售持续接受客户服务标准和相关技能的培训。 以身作则，确保团队始终为客户提供优质服务。 无论何时都为客户提供热情的接待，与孩子们互动,满足客户的需求，了解各个商品的特点和优势，并成功完成销售。 担任楼面管理工作时，确保所有顾客的问题得到满意的解决。 协助店铺经理取得令人满意的神秘访客结果，并在必要时执行持续改进计划。 销售利润 通过店铺经理的协助和培训，定期评估销售和利润，寻找提高销…
Skills: Retail management, Sales management, Customer service, Team leadership, Inventory management
Richmond, Virginia, United States · On-site
Job Description Are you an experienced maintenance or manufacturing professional who enjoys troubleshooting automated equipment and driving continuous improvement? As a Final Pack Manufacturing Technician, you'll play a …
Skills: Troubleshooting, Automated Equipment Maintenance, Continuous Improvement, Pneumatic Systems, Servo Systems
Richmond, Virginia, United States · On-site
Job Description Are you an experienced manufacturing professional who enjoys solving problems, supporting production teams, and driving operational performance? As a Packing Manufacturing Technician, you'll play a key ro…
Skills: Manufacturing, Production support, Troubleshooting, Root cause analysis, Quality control
Tempe, Arizona, United States · Hybrid
Job Description Just imagine bringing joy to millions of LEGO® fans around the world. Now make it real. As a member of our seasonal Customer Service team, you’ll be at the heart of the action, helping us support our fans…
Skills: Customer service, Inbound sales, Problem-solving, Communication, IT skills
Billund, Region of Southern Denmark, Denmark · Hybrid
Job Description At The LEGO Group, we believe in the transformative power of play and the magic it brings to creativity and imagination. We’re on a mission to inspire builders of all ages through engaging experiences tha…
Skills: Experience Design, Design Thinking, Prototyping, Service Design, Visualization
Madrid, Community of Madrid, Spain · Hybrid
Job Description Are you an ambitious Key Account Manager ready to help shape the future of one of the world's most loved brands? Do you thrive in a fast-paced FMCG environment, enjoy building strong commercial partnershi…
Skills: Key Account Management, FMCG, E-commerce, Omnichannel Retail, Strategic Planning
Norfolk, England, United Kingdom · Hybrid
Job Description The LEGO® Group is coming to Norwich! We are seeking an experienced Store Manager to facilitate our new store opening in Norwich and lead the team and store to success. You will create an environment in o…
Skills: Retail Management, Team Leadership, Customer Experience, Sales Performance, Staff Development
Nyíregyháza, North Great Plain, Hungary · Hybrid
Job Description Would you like to participate in the work of one of the world's largest toy manufacturers? Would you work for a company whose products bring joy to millions of children and adults worldwide? If so, this e…
Skills: Injection moulding, Lean manufacturing, Leadership, Team management, Operational performance
Richmond, Virginia, United States · Hybrid
Job Description Are you an experienced production team leader looking to help drive safety, quality, and operational excellence in a fast-paced manufacturing environment? As a Final Pack Team Coordinator, you'll play a k…
Skills: Production Coordination, Team Leadership, Safety Compliance, Quality Control, Continuous Improvement
Tân Uyên, Bình Dương Province, Vietnam · Hybrid
Job Description As Global Job Trainer you have the responsibility of preparing, training and sharing best practice with Local Job Trainers and vendors globally and locally. This includes developing and aligning global st…
Skills: Training, Manufacturing, Communication, Process Thinking, Technical Documentation
Poland · On-site
Job Description Chcesz dostarczać inspirujących wrażeń z zakupów dla fanów LEGO® w każdym wieku? Dołącz do zespołu sprzedaży detalicznej marki LEGO® jako Sprzedawca. Poszukujemy energicznych, entuzjastycznych osób, które…
Skills: Customer service, Communication, Organization, Sales, Retail operations
Boston, Massachusetts, United States · Hybrid
$108k–$162k/yr
Job Description Join our LEGO Brand Retail team on the journey to reaching more kids & adults around the world with LEGO products and experiences! As part of the Commercial Optimization & Strategic Planning, you will gai…
Skills: Strategic Planning, Retail Management, Data Analysis, Portfolio Management, Commercial Optimization
Roosevelt, Utah, United States · On-site
$22/hr–$23/hr
Job Description Part Time Team Leader Are you ready to join one of the most trusted brands in the world? Join the LEGO® Brand Retail team as a part-time Team Leader and be a role model as you provide a brand experience f…
Skills: Retail Management, Team Leadership, Customer Service, Visual Merchandising, Employee Training
Roosevelt, Utah, United States · On-site
$22/hr–$23/hr
Job Description Part Time Team Leader Are you ready to join one of the most trusted brands in the world? Join the LEGO® Brand Retail team as a part-time Team Leader and be a role model as you provide a brand experience f…
Skills: Retail Management, Team Leadership, Customer Service, Visual Merchandising, Employee Training
Monterrey, Chiapas, Mexico · On-site
Job Description Team Leader – Customer Service Location: Monterrey, Mexico Lead a Team. Inspire People. Create Exceptional Consumer Experiences. At the LEGO Group, every interaction matters. Our Consumer & Shopper Engage…
Skills: People Leadership, Coaching, Performance Management, KPI Tracking, English Fluency
Richmond, Virginia, United States · Hybrid
Job Description The EHS Shift Technician is responsible for supporting Environmental, Health, and Safety (EHS) activities during the assigned shift. This role ensures compliance with company policies, regulatory requirem…
Skills: Environmental Health and Safety, Regulatory Compliance, Risk Identification, Audit Conduct, Problem-solving
Dublin, Leinster, Ireland · Hybrid
Job Description Typically responsible for Store operational tasks in duty. Core Responsibilities Tasks will be assigned by floor leader in duty. • Ensure a signature experience for every guest that visits our LEGO stores…
Skills: Customer service, Cash register operation, Retail operations, Visual merchandising, Stockroom management
Billund, Region of Southern Denmark, Denmark · Hybrid
Job Description You will become a part of a high performing, empowered and business-oriented team who is highly committed to the outcome and who operates in a culture that is fun and energizing. Seeing the outcomes from …
Skills: Innovation Research, Content Research, Research Methodologies, Agency Management, Stakeholder Management
Monterrey, Chiapas, Mexico · Hybrid
Job Description Resume needs to be submitted in EnglishBilingual Customer Service Advisor (English Essential) (CSE) – Monterrey, Mexico Just imagine putting play at the heart of customer service… now make it real. As par…
Skills: Customer service, Bilingual communication, Problem solving, Salesforce, Troubleshooting
Nyíregyháza, North Great Plain, Hungary · Hybrid
Job Description Milyen feladatokat lát el nálunk a Globál Munkautasítás Tréner? Képzésszervezés és képzések hatékonyságának mérése, ezek riportálása a Karbantartás területénSzakmai tréningek megtartásaTerületi szakmai tr…
Skills: Training organization, Performance measurement, Reporting, Professional training, Instructional design
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The Assistant Store Manager is responsible for driving sales performance, ensuring high-quality customer service, and managing daily store operations. They also oversee team development, inventory control, and compliance with company safety and operational standards.
Candidates must have at least two years of retail management and sales system experience. Proficiency in English, strong organizational skills, and the ability to manage recruitment, training, and inventory are required.
客户服务
确保所有店铺销售持续接受客户服务标准和相关技能的培训。
以身作则，确保团队始终为客户提供优质服务。
无论何时都为客户提供热情的接待，与孩子们互动,满足客户的需求，了解各个商品的特点和优势，并成功完成销售。
担任楼面管理工作时，确保所有顾客的问题得到满意的解决。
协助店铺经理取得令人满意的神秘访客结果，并在必要时执行持续改进计划。
销售利润
通过店铺经理的协助和培训，定期评估销售和利润，寻找提高销售业绩的机会。
确保店铺库存的维护，并遵循店铺指导原则达到高标准的商品陈列展示。
团队管理
营造一个积极，充满安全感并有乐趣的团队氛围。
基于现行法律要求和公司流程，负责面试、选拔和任命店铺销售的最佳人选。
高效评估识店铺销售和店铺主管的培训需求，协助完成所有新员工的入职培训，包括健康和安全培训。
协助店铺经理按照公司流程有效地管理所有员工的绩效，以促进员工的个人职业发展。
协助店铺经理维护假期、考勤、培训、人事记录和团队计划安排。
在人力资源团队和店铺经理的协助下，处理潜在的员工关系问题或冲突。
店铺流程管理
在指导方案和运营预算的框架内建立店铺各类需求订单。
完成所有人事文件整理，并确保及时和正确的提交。
始终遵循店铺的指导方针维护并保持良好的店铺销售环境。
确保健康与安全的标准被严格遵守，在必要时采取适当的行动。
库存管理
与零售推广团队和店铺经理合作，定期回顾和分析SAP中的库存信息，以确保正确的库存构成，最终实现目标利润，促进利润销售。
主动复审库存信息并与各相关团队保持紧密沟通，确保正确的库存状态，提高库存周转率。
保持仓库时刻有序整洁，确保所有可售商品在货架的有效陈列和及时补充，并达成预防破损目标。
你必须具备
两年以上零售行业管理经验和销售系统相关经验；
良好的组织能力，口头和书面沟通能力；
能够接受灵活的工作时间；
基本的招聘，培训，绩效管理，仓库管理，陈列经验，日程安排和考勤管理能力；
具备英语书面与口语沟通能力，待人热情；
具备较强的与内外部合作伙伴协作的能力和良好的团队合作精神；
有很强烈的意愿在乐高公司环境中学习和工作
Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.
Here is what you can expect:
Family Care Leave - We offer enhanced paid leave options for those important times.
Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.
Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.
Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.
Workplace - When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.
Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.
The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.
The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.
Thank you for sharing our global commitment to Children’s Rights.
Just imagine building your dream career.
Then make it real.
Our mission is to inspire and develop the builders of tomorrow.
We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 31,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!
Offices: Aastvej 1, Billund, 7190, DK · 555 Taylor Road, Enfield, CT 06082, US · 33 Bath Road, Slough, Berks SL1 3UF, GB · Debreceni U. 342, Nyíregyháza, 4400, HU · 6020 E 82nd St, Indianapolis, IN 46250, US
Our mission is to inspire and develop the builders of tomorrow.
We are the LEGO Group, the company behind the world’s most loved LEGO® bricks. Our brand name derived from the two Danish words Leg Godt, which mean “Play Well”. We’ve been sparking imaginations and inspiring the builders of tomorrow since 1932. This is our mission and what motivates our colleagues around the world every day. Today, we remain proudly family-owned with headquarters in Billund, Denmark. We have regional hubs in Boston, USA; London, UK; Shanghai, China; and Singapore, as well as 7 manufacturing facilities around the world. These places are home to 31,000+ colleagues in everything from design and engineering to digital technology and marketing. Together we learn, imagine and build – creating play experiences that are sold in over 130 countries worldwide. A purposeful and responsible global brand where creativity helps to inspire builders all around the world. Just imagine being part of that!
Offices: Aastvej 1, Billund, 7190, DK · 555 Taylor Road, Enfield, CT 06082, US · 33 Bath Road, Slough, Berks SL1 3UF, GB · Debreceni U. 342, Nyíregyháza, 4400, HU · 6020 E 82nd St, Indianapolis, IN 46250, US
