Purpose:
The Director of Housing provides operational and community-focused leadership for the college’s residential campus.. Reporting to the Associate Dean for Campus Life , this role oversees all housing operations (occupancy, room selection, and facilities coordination), selects and provides training for a 33-person Resident Assistant team, and serves as a hearing officer for student conduct. This is a live-on required role, with responsibilities to serve in campus on-call duty team.
Summary of the position:
Oversee housing operations for a 1,200-bed residential community, including assignments, room selection, housing software management, and residence hall openings and closings. Support student success by managing conduct cases, resolving complex roommate conflicts, coordinating housing accommodations, and responding to campus emergencies through the on-call rotation. Supervise professional and student staff, lead training and development initiatives, collaborate with campus partners on facilities and student support, and serve on committees focused on student well-being and success.
Key Responsibilities:
- Housing Operations and Systems Management:
● Manage and coordinate housing assignments process for a 1200-bed inventory including new student placement, the annual returning student room selection process,mid-year room changes, off-campus requests, and summer housing.
● Serve as the primary user for the housing management software
● Manage the opening and closing of residence halls across the academic year including break periods
● Collaborate closely with the Facilities team to monitor building maintenance and coordinate communication with student residents.
- Student Care, Community Standards, & Emergency Response
● Serve as a hearing officer for residential student conduct cases
● Mediate high-level roommate conflicts and partner with campus partners to manage housing accommodation requests
● Participate in the on-call emergency rotation, providing 24/7 response to medical emergencies, and students in distress.
● Serve on the Student Success Committee and /Behavioral Intervention Team (BIT) to proactively support at-risk students.
- Staff Supervision and Leadership:
● Provide direct supervision for the Housing Operations Coordinator
● Assist with the recruitment, selection, training and evaluation of a team of student staff
● With the Assistant Vice President for Campus Life, design and implement training programs for student staff
● Provide supervisory support for 14-15 Resident Assistants
● Other duties and committees as assigned
Disclaimer
The above information is intended to describe the general nature and level of work being performed by people assigned to this position. It is not intended to be an exhaustive list of responsibilities, duties and skills required of personnel so classified. Other duties may be assigned at the discretion of the leadership, director, or manager.
Knowledge, Skills, and Abilities:
- Candidates should possess an understanding of and desire to work with traditionally underserved populations (i.e. first-generation college students,students from low-income households, students of color and/or LGBT students).
- Excellent organizational and administrative abilities
- Effective written and oral communication skills
- Compatibility with an environment focused on teamwork
- Well-developed interpersonal relationship skills
- Ability to demonstrate an innovative approach to all responsibilities
- Desire to discover efficiencies and improvement in existing processes
Minimum Experience Required:
- 3-5 years of professional experience working in higher education, preferably in a liberal arts residential environment.
Additional Qualifications:
- Master’s Degree in Student Affairs or related field preferred.
Summary Pay Range: Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance, and experience. Please note that pay is only one component of total compensation.
Benefits:
Health Insurance
Dental
Vision
FSA/ HSA/ FSA Dependent Care
Employer Paid Basic Life & LTD
Voluntary Life
Retirement Plan
Paid Time Off
Employee Assistance Program
Parental Leave
In keeping with its commitment to equal rights since it was founded in 1837, Knox College particularly welcomes applications from members of underrepresented groups. Knox College does not discriminate on the basis of sex, pregnancy, gender identity or expression, race, color, creed, national or ethnic origin, religion or religious affiliation, sexual orientation or preference, age, marital or family status, disability, veteran status, or other status protected by applicable federal, state, or local law in admission, financial aid, employment, athletics, or any other aspect of its educational programs or activities. In addition, Knox College is prohibited by Title IX of the Education Amendments of 1972 and its accompanying regulations from discriminating on the basis of sex.
The College official responsible for coordinating compliance with this Notice of Non-Discrimination is the Director of Civil Rights & Title IX Compliance. Any inquiries regarding policies that prohibit discrimination and harassment, including Title IX sexual harassment, as well as the policy prohibiting hazing, should be directed to the Director of Civil Rights and Title IX Compliance identified below. Staff in the Office of Civil Rights & Title IX Compliance are available to meet with or talk to students, staff, and faculty regarding issues relating to this Notice of Non-Discrimination and the College’s policies and procedures.
Director of Civil Rights & Title IX Compliance
Old Jail 12 | Campus Box K-209 337 South Cherry Street
Galesburg, IL 61401
Phone: 309-341-7751
Email: [email protected]
Inquiries about the application of Title IX to Knox may be referred to the Director of Civil Rights & Title IX Compliance, the United States Department of Education’s Assistant Secretary for Civil Rights, or both. Individuals may also contact the U.S. Department of Education's Office of Civil Rights for additional information.
Office for Civil Rights
U.S. Department of Education-Chicago Office
500 W Madison St., Suite 1475 Chicago, IL 60661-4544 Phone: 312-730-1560
Email: [email protected]
Inquiries regarding the College’s policies regarding the Americans with Disabilities Act of 1990 (“ADA”), or Section 504 of the Rehabilitation Act of 1973 (“Section 504”) should be directed to the ADA/504 Coordinator identified below:
Knox College ADA/504 Coordinator
Jennie Hemingway, PhD
Old Jail 12 | Campus Box K-209
337 South Cherry Street, Galesburg, IL 61401
Phone: 309-341-7751
Email: [email protected]
Employees requesting accommodations may contact:
Human Resources
52 W South St., Alumni Hall, Suite 100 | Campus Box K-200
Galesburg, IL 61401 Phone: 309-341-7162 or 309-341-7543
Email: [email protected]
Students requesting accommodations may contact:
Director of Disability Support Services
Patricia Harden
Umbeck Science and Math Center E111 | Campus Box K183 340 South West Street
Phone: 309-341-7478
Email: [email protected]
Artificial Intelligence (AI) tools may be used in certain aspects of the candidate review process for this position; however, all employment decisions will be made by a human.