Fairfax County, Virginia, United States · On-site
Overview Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through monitoring, evaluati…
Skills: Root Cause Analysis, Trend Analysis, Quality Assurance, Customer Service, Data Analysis
Newport News, Virginia, United States · On-site
Overview The Sr Systems Engineer assist the Government with program planning activities to include, but not limited to generation and maintenance of the project plan, work breakdown structure, integrated master schedule,…
Skills: Systems Engineering, Avionics Architectures, Program Planning, Risk Management, Microsoft Project
Annapolis Junction, Maryland, United States · Hybrid
$155k–$175k/yr
Overview Senior Data Science Developer Location: Annapolis Junction, MD (Hybrid) Clearance: Public Trust (Level 4; High-Risk) Integral Federal is looking to hire a Senior Data Science Developer to support the Transportat…
Skills: Python, R, Java, SQL, AWS Glue
District of Columbia, United States · On-site
Overview The Database Architect Senior provides the data and technical expertise to support the Office of Naval Research (ONR) Comptroller’s Office Data and Analytics (D&A) Division architecture. Responsibilities Identif…
Skills: Data Architecture, ETL, Data Modeling, Cloud Computing, AI/ML
District of Columbia, United States · On-site
Overview The Project Manager provides robust and proactive project management to ensure all work performed is executed effectively and is responsive to the Office of Naval Research (ONR) Comptroller’s Office Data and Ana…
Skills: Project Management, Cloud Infrastructure, Data Analytics, Agile Software Development, Budgeting
District of Columbia, United States · On-site
Overview The Web Developer Intermediate serves as the lead technical implementer for the user-facing platform, responsible for the design, development, testing, and deployment of the secure Data Access Mechanisms (UI and…
Skills: Cloud Architecture, DevSecOps, MLOps, API Development, CI/CD Pipelines
District of Columbia, United States · On-site
Overview The Data Scientist supports all Data Acquisition, Analytics, and Governance Services tasks and the strategy, design, and deployment of all advanced analytical and AI/ML models for the Office of Naval Research (O…
Skills: Python, R, Machine Learning, Artificial Intelligence, Natural Language Processing
District of Columbia, United States · On-site
Overview The Chief Enterprise Architect is the ultimate technical authority responsible for the design, scalability, and integration of the entire data ecosystem, ensuring the Office of Naval Research (ONR) Comptroller’s…
Skills: Enterprise Architecture, Cloud Architecture, Data Modeling, ETL/ELT, AI/ML
District of Columbia, United States · On-site
Overview The DevSecOps Engineer serves as the lead technical engineer responsible for the automation, continuous integration/continuous deployment (CI/CD), and security posture of the cloud infrastructure for the Offic…
Skills: DevSecOps, CI/CD, Cloud Infrastructure, Infrastructure as Code, Containerization
Fairfax County, Virginia, United States · On-site
Overview The Cybersecurity Lead will provide the Defense Nuclear Facilities Safety Board (DNFSB) support and implement all phases of the Risk Management Framework (RMF). Responsibilities Ensure information systems mainta…
Skills: Risk Management Framework, Assessment and Authorization, eMASS, Vulnerability Management, Cybersecurity Operations
Fairfax County, Virginia, United States · On-site
Overview The Help Desk Manager is responsible for overseeing help desk operations and ensuring customer satisfaction for the Defense Nuclear Facilities Safety Board (DNFSB). Responsibilities Plan and implement the approp…
Skills: IT Capacity Management, Service Desk Management, Performance Metrics Monitoring, SLA Management, ITIL v4
Fairfax County, Virginia, United States · On-site
Overview The Network Engineer administers, maintains, secures, and accredits the Defense Nuclear Facilities Safety Board (DNFSB) network. Responsibilities Responsibilities include monitoring, testing, and analyzing all e…
Skills: Network Administration, Network Security, Network Troubleshooting, Wireless Network Deployment, Network Access Control
Fairfax County, Virginia, United States · On-site
Overview The Compliance and Risk Analyst assists the IT Program Manager in the registration of all Application and Database Management Systems (DADMS) for inclusion into the investment portfolio. Responsibilities Use the…
Skills: Compliance Management, Risk Analysis, IT Portfolio Management, Business Case Analysis, Cost-Benefit Analysis
Fairfax County, Virginia, United States · On-site
Overview The Technical Writer II provides the Defense Nuclear Facilities Safety Board (DNFSB) with technical documentation support. Responsibilities Provide documentation commensurate with the level of effort required fo…
Skills: Technical Writing, Project Management Planning, Requirements Definition, Work Breakdown Structure, Change Management
Fairfax County, Virginia, United States · On-site
Overview The Sr. SysMSL Engineer supports the United States Space Force (USSF) for the Ground-Based Radar Digitization (GBRD) program, establishing, implementing, and facilitating a common Integrated Digital Environment …
Skills: MBSE, SysML, Cameo, Model Governance, Model Validation
Fairfax County, Virginia, United States · On-site
Overview The Configuration Manager supports the United States Space Force (USSF) for the Ground-Based Radar Digitization (GBRD) program to establish, implement, and facilitate a common Integrated Digital Environment (IDE…
Skills: Configuration Management, CDRL Tracking, DAL Management, Document Control, Version Control
Fairfax County, Virginia, United States · On-site
Overview The Data Governance and Dashboard Analyst supports the United States Space Force (USSF) for the Ground-Based Radar Digitization (GBRD) program to establish, implement, and facilitate a common Integrated Digital …
Skills: Data Governance, Dashboard Development, Data Visualization, Tableau, Power BI
Fairfax County, Virginia, United States · On-site
Overview The IDE Platform Lead supports the United States Space Force (USSF) for the Ground-Based Radar Digitization (GBRD) program to establish, implement, and facilitate a common Integrated Digital Environment (IDE) pl…
Skills: IDE Platform Management, DevSecOps, Cloud Administration, Systems Administration, CUI Handling
Fairfax County, Virginia, United States · On-site
Overview The Cloud Platform Lead supports the United States Space Force (USSF) for the Ground-Based Radar Digitization (GBRD) program to establish, implement, and facilitate a common Integrated Digital Environment (IDE) …
Skills: Cloud Platform Management, DevSecOps, AWS, Azure, CI/CD
Fairfax County, Virginia, United States · On-site
Overview The AI-Advanced Technician provides AI application and infrastructure support for the Defense Nuclear Facilities Safety Board (DNFSB) network. Responsibilities Design and develop AI applications and infrastructu…
Skills: AI Application Design, Machine Learning, Python, Java, R
Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.
The analyst will monitor and evaluate customer interactions to maintain high service standards and perform root cause analysis to resolve process or system issues. They will collaborate with teams to improve agent training and present findings and solutions to the client.
Candidates must have a bachelor's degree, at least six years of experience in root cause and trend analysis, and a background in service desk programs. An active Department of Defense Secret clearance is strictly required.
Integral Federal is seeking a Quality Assurance Analyst to join a contact center support team for a federal agency. You will play a crucial role by maintaining high service standards through monitoring, evaluating, and enhancing the quality of customer interactions; and you will be the lead in providing Root Cause Analysis (RCA) and collaborating on solutions to address process, systems, or personnel issues that need to be corrected. This role also involves presenting these findings and solutions to the client. You will work with the team to make adjustments, when the analysis reveals shortcomings, to the training of agents and developing any learning aids to assist the workforce and improve their customer service and meet set metric goals. The ideal candidate will have a keen eye for detail, strong analytical skills, have the ability to see the big picture, identify trends found in data coming from multiple sources, be forward leaning, have a passion for continuous improvement, be flexible, and have strong communication and presentation skills. They should also have direct experience providing analysis for a service desk program. Given the nature of this work, all candidates must maintain an active Department of Defense SECRET clearance (interim adjudications will not be accepted).
This position is located five days a week at a client site in Tysons, VA.
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver positive outcomes. Since our founding in 1998, we have helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The forward-leaning solutions we deliver are tailored to each mission with a focus on keeping our nation safe and secure.
Integral is headquartered in McLean, VA and serves clients throughout the country.
We offer a comprehensive total rewards package including paid parental leave and immediate vesting in our 401(k). Give us a try and become part of a curated group of professionals at Integral Federal!
Our package also includes:
· Medical, Dental & Vision Insurance
· Flexible Spending Accounts
· Short-Term and Long-Term Disability Insurance
· Life Insurance
· Paid Time Off & Holidays
· Earned Bonuses & Awards
· Professional Training Reimbursement
· Employee Assistance Program
Equal Opportunity Employer/Protected Veteran/Disability
Expertise in Action
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions. For over 35 years, we’ve helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The fully-integrated solutions we deliver are driven by mission and focus on keeping our nation safe and secure. Integral delivers integrated solutions that create significant, positive change for our customers by challenging the status quo. Our mission is unwavering: Through Expertise in Action, we deliver transformative solutions to protect our nation.
Offices: 8444 Westpark Dr, Suite 500, McLean, Virginia 22102, US
Expertise in Action
Integral partners with federal defense, intelligence, and civilian leaders to tackle their most important challenges and deliver transformative solutions. For over 35 years, we’ve helped clients leverage existing and emerging technologies to transform their enterprises, empower growth, drive innovation, and build sustainable success. The fully-integrated solutions we deliver are driven by mission and focus on keeping our nation safe and secure. Integral delivers integrated solutions that create significant, positive change for our customers by challenging the status quo. Our mission is unwavering: Through Expertise in Action, we deliver transformative solutions to protect our nation.
Offices: 8444 Westpark Dr, Suite 500, McLean, Virginia 22102, US
