Jobs at Innovative Healthcare Informatics, LLC (Now Hiring) — 2 open

Innovative Healthcare Informatics, LLC

Senior Design Thinking and Process Improvement Consultant

Atlanta, Georgia, United States · Hybrid

Senior

Skills: Human-Centered Design, Process Improvement, Service Design, Business Process Mapping, Lean Six Sigma

Innovative Healthcare Informatics, LLC

Senior Design Thinking and Process Improvement Consultant

Atlanta, Georgia, United States · Remote OK

Senior

Skills: Human-Centered Design, Process Improvement, Service Design, Business Process Mapping, Lean Six Sigma

Senior Design Thinking and Process Improvement Consultant

Innovative Healthcare Informatics, LLC

Atlanta, Georgia, United States • Hybrid

Apply

Senior

Tired of cold applications?

Sign up with Clera and we'll reach out the moment a role actually fits you — no more spraying applications into the void.

Full-time
bachelor degree, professional certificate, postgraduate degree
Posted 73d ago
Apply by Aug 29
~40 hrs/week

Responsibilities

Drive the optimization of government and commercial services using human-centered design and structured process improvement techniques. Lead process mapping, stakeholder research, and organizational change initiatives to enhance efficiency and public service outcomes.

Requirements

Requires a bachelor's degree and 5+ years of experience in HCD, process improvement, or consulting, preferably in the public sector. Must hold certifications in design thinking and continuous improvement methodologies like Lean or Six Sigma.

Full job description

We are seeking an Human Centered Design and Process Improvement Consultant to drive the optimization of government and commercial services, programs, and operational workflows through human-centered methodologies and structured process improvement techniques. This role focuses on enhancing efficiency, accessibility, usability, and public service outcomes by aligning constituent and staff needs with agency goals, policy requirements, and service delivery priorities.

Key Responsibilities

Utilize both human-centered design and business process improvement methodologies to identify bottlenecks, pain points, service gaps, inefficiencies, and root causes across public-facing and internal government processes.
Lead current-state and future-state process mapping efforts for programs, services, and operational workflows, including handoffs, approvals, decision points, dependencies, and failure points.
Conduct stakeholder interviews, workshops, journey mapping, service blueprinting, and user research to understand how policies, processes, systems, and organizational structures affect the people who use and deliver services.
Develop practical recommendations that improve accessibility, efficiency, transparency, customer experience, and service outcomes while aligning with agency mission, compliance obligations, and policy requirements.
Facilitate cross-functional collaboration among program, operations, policy, IT, digital, and leadership teams to move improvements from discovery through implementation.
Define success metrics and support agencies in measuring, sustaining, and continuously improving redesigned services and operational processes.
Lead or support organizational change initiatives associated with service redesign, process improvement, and transformation efforts, including stakeholder engagement, communications, training support, and adoption planning.
This role is remote, with up to 50% travel to customer sites in the Atlanta/Northeast Atlanta area for onsite design/process improvement, organizational change management and training activities.

Required Qualifications

Bachelor’s degree in public administration, public policy, business, organizational development, industrial engineering, operations management, design, human factors, or a related field.
Five or more years of professional experience in human-centered design, process improvement, service design, operational excellence, organizational transformation, or consulting, preferably in government, public sector, or other highly regulated environments.
Demonstrated experience applying human-centered design methods such as user interviews, journey mapping, service blueprinting, co-design, synthesis, prototyping, and iterative testing to improve services and operations.
Demonstrated experience with business process mapping, workflow analysis, process redesign, and optimization using structured improvement methods such as Lean, Six Sigma, BPM, or related frameworks.
Certification in human-centered design, design thinking, service design, or a comparable discipline from a recognized program.
Certification or formal training in business process mapping, Lean, Six Sigma, BPMN, business process management, or related continuous improvement methodologies.
Experience leading organizational change initiatives tied to process redesign, service modernization, digital transformation, operating model change, or enterprise improvement efforts.
Experience developing and executing change management strategies that support stakeholder alignment, communications, training, adoption, resistance management, and sustainment.
Strong facilitation, communication, and stakeholder engagement skills, with the ability to work effectively across executive leadership, program teams, frontline staff, policy owners, and technical teams.
Ability to translate complex workflows, research findings, and operational issues into clear recommendations, visual artifacts, and implementation plans.
Knowledge of accessibility, equity, and inclusive service delivery principles relevant to public sector environments.
Ability to operate effectively in environments with multiple approval layers, competing priorities, policy constraints, and legacy systems common in government settings.

Preferred Qualifications

Master’s degree in public administration, public policy, business administration, organizational leadership, systems design, or a related field.
Experience supporting federal, state, county, municipal, or quasi-government agencies on service delivery, customer experience, business transformation, or operational improvement initiatives.
Lean Six Sigma Green Belt, Black Belt, or equivalent advanced certification in operational excellence, quality, or process improvement.
Prosci Certified Change Practitioner, CCMP, APMG Change Management Foundation/Practitioner, or similar organizational change management certification.
Additional public-sector or federal change management training or certification is preferred, particularly for candidates supporting agency-wide transformation initiatives.
Experience improving constituent-facing services such as benefits, licensing, permitting, case management, workforce, digital services, health and human services, or other public programs.
Familiarity with government customer experience, service modernization, and digital transformation initiatives, including discovery, iterative testing, and service improvement practices.
Experience aligning recommendations with policy, compliance, privacy, records, procurement, risk, accessibility, and security requirements.
Proficiency with tools such as Mural, Miro, Lucidchart, Visio, Figma, Microsoft 365, or similar platforms used for facilitation, process documentation, research synthesis, and collaboration.
Experience developing implementation roadmaps, performance measures, dashboards, and change adoption plans to support sustained outcomes.

Key Competencies

Systems thinking and process analysis.
Human-centered and empathetic problem solving.
Process mapping and service design.
Facilitation and stakeholder engagement.
Organizational change leadership.
Analytical thinking and decision-making.
Communication and influence.
Accessibility, equity, and public service orientation.
Continuous improvement mindset.

Related keywords

Human-Centered DesignLeanSix SigmaBPMNProsciCCMPMuralMiroLucidchartVisioFigmaMicrosoft 365Service DesignDigital TransformationPublic AdministrationPublic Policy

About Innovative Healthcare Informatics, LLC

LinkedIn Visit site

Designing, Solving, and Sourcing for People, Process, and Technology

Industry: Information Technology & Services
Company size: 2-10 employees
Founded: 2011
Headquarters: Atlanta, Georgia
LinkedIn followers: 1,773

Innovative Healthcare Informatics (IHI) is a healthcare/healthcare information technology company. We delight in solving complex problems for our customers. Our comprehensive approach utilizes a Human Centered Design (HCD)/ Design Thinking, Change Management and Clinical Informatics methodologies to innovate and solution for a vast array of healthcare and healthcare information technology challenges. We work with our organization’s teams and customers to glean deep insights, apply a human centered approach and create innovative solutions to organizational healthcare and healthcare information technology challenges.

Offices: Atlanta, Georgia 30331, US

View all jobs at Innovative Healthcare Informatics, LLC

About Innovative Healthcare Informatics, LLC

LinkedIn Visit site

Designing, Solving, and Sourcing for People, Process, and Technology

Industry: Information Technology & Services
Company size: 2-10 employees
Founded: 2011
Headquarters: Atlanta, Georgia
LinkedIn followers: 1,773

Offices: Atlanta, Georgia 30331, US

View all jobs at Innovative Healthcare Informatics, LLC

Similar companies hiring

Sopra Steria Group (1467)Bright Vision Technologies (976)Data Networks Corporation (286)SONDA (242)CSC (188)DecisionPoint Corporation (156)Truelogic Software (152)Ansible Government Solutions (139)Keyrus (102)Claranet Portugal (99)The Quality Group GmbH (TQG) (93)People, Technology & Processes, LLC (84)

Jobs at Innovative Healthcare Informatics, LLC (Now Hiring) — 2 open

Senior Design Thinking and Process Improvement Consultant

Senior Design Thinking and Process Improvement Consultant

Senior Design Thinking and Process Improvement Consultant

Tired of cold applications?

Responsibilities

Requirements

Full job description

Related keywords

About Innovative Healthcare Informatics, LLC

About Innovative Healthcare Informatics, LLC

Similar companies hiring

Tools

Explore

Platform

Clera

Tools

Explore

Platform

Clera