Schenectady, New York, United States · On-site
$25/hr–$36/hr
Opportunity As a trusted federal contractor, IMG delivers mission-focused solutions that support government customers and the people who serve them. We are currently hiring a Help Desk Analyst who will handle IT customer…
Skills: IT Customer Service, Incident Resolution, Ticket Triage, Account Management, Hardware Troubleshooting
Schenectady, New York, United States • On-site
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The Help Desk Analyst provides IT customer service and incident resolution via phone, web, and walk-ins. Responsibilities include managing user accounts, troubleshooting hardware and software issues, and maintaining the ticketing system knowledgebase.
Candidates must possess an active Top Secret or Q security clearance and a high school diploma. Required experience varies by education level, ranging from 1 year with a bachelor's degree to 7 years with a high school diploma.
As a trusted federal contractor, IMG delivers mission-focused solutions that support government customers and the people who serve them. We are currently hiring a Help Desk Analyst who will handle IT customer service and incident resolution. They will also address root causes of technical incidents which may require specialized entities to resolve and remain familiar with and the ability to support older technologies.
Hourly rate: $25-36
Founded in 1987, IMG is a leading small business that exemplifies competence, integrity and follow-through. We consistently provide customer focused professional services, which ensures our company is recognized for continually exceeding expectations. We believe that at the core of our success stand our people. Our people have provided professional services in the Information Technology field for our customers with a commitment to customer satisfaction for over 35 years.
IMG is an equal opportunity employer including disability and protected veterans or other characteristics protected by law.
Empowering People. Improving Results.
Information Management Group, Inc. (IMG) was founded in 1987. We are a growing, debt-free small business specializing in the analysis, design, and application of information technology (IT) and communications solutions for government and commercial organizations worldwide. Over the course of our 30-year history, we have provided automation services throughout the United States and overseas; we provide cleared, experienced, and certified professionals for on-site IT and information assurance (IA) services to our customers. IMG is committed to helping our clients use technology to be more efficient, effective, and productive. Our people bring integrity, industry and customer knowledge, and technical excellence to every project. Developing solutions that integrate our experience and expertise with industry best practices ensures the highest level of quality is achieved. From maintaining service levels on a long-standing contract to meeting no-notice surge requirements, success comes from meeting your goals today and into the future. IT Services include: Network Management, Network Infrastructure, Help Desk, System Engineering/Administration, Visual Information, Database Administration IA Services include: Database & Website Security, Computer Network Defense (CND), Network Security, CompuSec, Vulnerability Assessments, Identity Management (including PKI)
Offices: 4050 Legato Road Ste 200, Fairfax, Virginia 22033, US · Columbia, MD 21044, US · Greensboro, NC 27410, US
Empowering People. Improving Results.
Information Management Group, Inc. (IMG) was founded in 1987. We are a growing, debt-free small business specializing in the analysis, design, and application of information technology (IT) and communications solutions for government and commercial organizations worldwide. Over the course of our 30-year history, we have provided automation services throughout the United States and overseas; we provide cleared, experienced, and certified professionals for on-site IT and information assurance (IA) services to our customers. IMG is committed to helping our clients use technology to be more efficient, effective, and productive. Our people bring integrity, industry and customer knowledge, and technical excellence to every project. Developing solutions that integrate our experience and expertise with industry best practices ensures the highest level of quality is achieved. From maintaining service levels on a long-standing contract to meeting no-notice surge requirements, success comes from meeting your goals today and into the future. IT Services include: Network Management, Network Infrastructure, Help Desk, System Engineering/Administration, Visual Information, Database Administration IA Services include: Database & Website Security, Computer Network Defense (CND), Network Security, CompuSec, Vulnerability Assessments, Identity Management (including PKI)
Offices: 4050 Legato Road Ste 200, Fairfax, Virginia 22033, US · Columbia, MD 21044, US · Greensboro, NC 27410, US
