The Highland River Group Ashley Furniture is looking for an enthusiastic Delivery Scheduler to join our amazing team. Great Hours: Monday through Friday 8am to 5pm The Delivery Scheduler position works in our amazing Gra…
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$18/hr–$20/hr
Full-time
Paid Time Off, Health Insurance, Dental Insurance, Vision Insurance, Life Insurance, AD&D Insurance
Posted 11d ago
Apply by Oct 27
~40 hrs/week
Responsibilities
The Delivery Scheduler coordinates delivery routes and communicates with customers to schedule deliveries and resolve inquiries. They also collaborate with warehouse and sales teams to ensure customer expectations are met while maintaining accurate records in the database.
Requirements
Candidates should have previous experience in scheduling, dispatch, or logistics and be comfortable using scheduling software and spreadsheets. Strong verbal communication skills, a professional attitude, and the ability to multitask in a fast-paced environment are required.
Full job description
The Highland River Group Ashley Furniture is looking for an enthusiastic Delivery Scheduler to join our amazing team.
Great Hours: Monday through Friday 8am to 5pm
The Delivery Scheduler position works in our amazing Grandville, MI Customer Care Center, located at 2851 Prairie Street SW, Grandville, MI 49418. Delivery Schedulers are critical members of our extended team assisting our stores, sales, customer service and warehouse teams with all tasks necessary to deliver our high-quality furniture and bedding to customers throughout Michigan. Our Delivery Schedulers are the first line of support for our customers after the sale is complete as they are involved with scheduling delivery, communicating regularly with customers when questions arise. As part of this team, you will be involved ensuring Highland River Ashley Furniture customer’s expectations are met and exceeded.
View the following video to get a great perspective on working at the Highland River Group:
Manage inbound and outbound calls and emails in a timely manner
Respond promptly to delivery changes, delays, or customer needs
Identify customers’ needs, clarify information, research issues and provide solutions and/or alternatives
Build sustainable relationships and engage customers by going the extra mile
Keep records of conversations in our call center database in a comprehensible way
Collaborate with other departments to improve customer service & satisfaction
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Help train new employees
Communicate with delivery teams throughout the day
Requirements for Success:
Previous experience in scheduling, dispatch, or logistics preferred
Ability to multitask in a fast-paced environment
Comfortable using scheduling software and spreadsheets
Friendly, professional attitude with a focus on customer service
Strong phone and verbal communication skills along with ability for active listening
Basic data entry and retrieval skills required
The Highland River Group - Ashley offers our valued Teammates awesome benefits:
Competitive Pay: $18-$20 per hour, depending on experience
Paid Time Off Days (PTO) - start right away
Health, Dental, and Vision Benefits, available on the first of the month following hire date.
Life and AD&D Insurance - 100% paid by Highland River.
Short Term Disability - 100% paid by Highland River.
401 k plan – eligibility at 90 days with immediate vested Highland River match
Employee Furniture and Mattress Discounts - starts right away
Employee Assistance Program - starts right away
Professional Development Program - starts right away
Promotions from within & much more
About the Highland River Group:
The Highland River Group is a third-generation Veteran family, owned and operated retail furniture business, dedicated to Our Vision, Be the Difference, which drives everything we do.
Join in! Come Be the Difference and make a difference in your life, the lives of our customers and our community. Apply now!
We strive to Be the Difference in our communities, to our associates and Veterans in all that we do.
Industry
Retail
Company size
51-200 employees
Founded
2003
Headquarters
Grandville, Michigan
LinkedIn followers
410
For more than 25 years, The Monnin Group Ashley HomeStore has worked to prove that a furniture and mattress retailer can be more than just a place to buy sofas, recliners, bedroom sets, dining sets, and mattresses; It can be a driving force behind community improvement. Brothers David, Ben and Mitch Monnin, owners of Ashley HomeStore, have furniture in their blood. In 1945 their grandfather, Mike Goffena, started over at the end of World War II by opening a furniture, appliance, and carpet store in Sidney, Ohio. In 1989 David, Mitch and Ben’s parents, Dave and Sandy Monnin, started their own home furnishings store – Highland Home Furnishings – in Bellefontaine, outside of Columbus, Ohio. The boys grew up in the business, learning their craft and many of their values from their parents.
Those values drive their vision today: Be the Difference. This vision guides everything we do at Ashley HomeStore, from how we treat our customers to how we give back to our community. We’re human, so we’re not always perfect at Being the Difference. But it’s the goal we always strive for. Because Being the Difference can help our customers, our partners, and our communities reach their fullest potential.
Offices: 4830 Wilson Avenue Southwest, Suite 200, Grandville, Michigan 49418, US · 3160 28th Street SE, Kentwood, MI 49512, US · 5157 W Main St, Kalamazoo, Michigan 49009, US · 2074 Marion Mount Gilead Rd, Marion, Ohio 43302, US · 919 N Lexington Springmill Rd, Mansfield, Ohio 44906, US
Home FurnishingsMattressesHome AccentsAshley FurnitureTempurpedicHome DecorGuest ExperienceCustomer ServiceCommunity SupportSimmons Beautyrest
We strive to Be the Difference in our communities, to our associates and Veterans in all that we do.
Industry
Retail
Company size
51-200 employees
Founded
2003
Headquarters
Grandville, Michigan
LinkedIn followers
410
For more than 25 years, The Monnin Group Ashley HomeStore has worked to prove that a furniture and mattress retailer can be more than just a place to buy sofas, recliners, bedroom sets, dining sets, and mattresses; It can be a driving force behind community improvement. Brothers David, Ben and Mitch Monnin, owners of Ashley HomeStore, have furniture in their blood. In 1945 their grandfather, Mike Goffena, started over at the end of World War II by opening a furniture, appliance, and carpet store in Sidney, Ohio. In 1989 David, Mitch and Ben’s parents, Dave and Sandy Monnin, started their own home furnishings store – Highland Home Furnishings – in Bellefontaine, outside of Columbus, Ohio. The boys grew up in the business, learning their craft and many of their values from their parents.
Those values drive their vision today: Be the Difference. This vision guides everything we do at Ashley HomeStore, from how we treat our customers to how we give back to our community. We’re human, so we’re not always perfect at Being the Difference. But it’s the goal we always strive for. Because Being the Difference can help our customers, our partners, and our communities reach their fullest potential.
Offices: 4830 Wilson Avenue Southwest, Suite 200, Grandville, Michigan 49418, US · 3160 28th Street SE, Kentwood, MI 49512, US · 5157 W Main St, Kalamazoo, Michigan 49009, US · 2074 Marion Mount Gilead Rd, Marion, Ohio 43302, US · 919 N Lexington Springmill Rd, Mansfield, Ohio 44906, US
Home FurnishingsMattressesHome AccentsAshley FurnitureTempurpedicHome DecorGuest ExperienceCustomer ServiceCommunity SupportSimmons Beautyrest