Cedar Rapids, Iowa, United States · On-site
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsi…
Skills: Customer Service, Operations, Sales, Oral Communication, Written Communication
Denver, Colorado, United States · On-site
We are looking for Car Wash Attendants who take pride in their work and drive customer satisfaction. If this is, you and you’re ready for your next destination then you have cruised to the right spot! What You’ll Get: Ho…
Skills: Vehicle Maintenance, Vehicle Cleaning, Driving, Customer Satisfaction, Fluid Level Checks
Calgary, Alberta, Canada · On-site
Wage: $17.50 per hour Job Description: The part time Instant Return Representative is an essential member of the airport location team and is the brand ambassador by providing the fastest, easiest, and most valued experi…
Skills: Customer Service, Vehicle Inspection, Conflict Resolution, Multitasking, Upselling
Atlanta, Georgia, United States · Remote OK
Hertz is one of the largest global mobility organizations and is currently undergoing a significant digital transformation. Hertz is committed to becoming an essential component of the modern mobility ecosystem which inc…
Skills: Product Strategy, Market Research, Roadmap Planning, Feature Development, Cross-functional Collaboration
United States · Remote OK
The Payments Product team is focused on delivering seamless, secure, and efficient transaction experiences across the customer journey. The team’s mission is to optimize payment operations, reduce friction, improve dispu…
Skills: Product Strategy, Roadmap Development, Payment Operations, Transaction Processing, Dispute Management
Houston, Texas, United States · On-site
A Day in the Life: Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership, service, and operational e…
Skills: Sales, Customer Service, Fleet Logistics, Inventory Control, CRM
Salt Lake City, Utah, United States · On-site
A Day in the Life: Hertz Local Edition (HLE) is focused on delivering flexible, local rental solutions to a wide range of customers outside of our airport hubs. Our team is built on leadership, service, and operational e…
Skills: Sales, Customer Service, Fleet Logistics, Inventory Control, CRM
Chicago, Illinois, United States · On-site
We are looking for Seasonal Car Wash Attendants who take pride in their work and drive customer satisfaction. If this is, you and you’re ready for your next destination then you have cruised to the right spot! Wage: $17.…
Skills: Vehicle Maintenance, Customer Satisfaction, Vehicle Transport, Fluid Level Checks, Cleaning Standards
Clinton Township, New Jersey, United States · On-site
Hertz Local Edition is seeking professionals to drive our vehicles to various locations while providing our best in class customer service. As a Driver you will pick up and drop off customers and deliver vehicles from th…
Skills: Valid Driver's License, Customer Service, Scheduling Flexibility, Vehicle Transport, Professionalism
Orlando, Florida, United States · On-site
Car Control Clerk Wage: $16.00/hr Job Purpose: The primary focus of a Car Control Clerk is to execute on various day to day activities to ensure vehicles are rental ready in both status and location. This individual will…
Skills: Asset Control, Inventory Management, Microsoft Excel, Microsoft Outlook, GPS Mapping
Morrow, Georgia, United States · On-site
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Fleet Services Supervisor…
Skills: Multi-tasking, Verbal Communication, Written Communication, Staff Management, Staff Development
Milton Keynes, England, United Kingdom · On-site
General Responsibilities As a Supervisor you will motivate the frontline team to achieve maximum delivery of exceptional customer service and plan and ensure yield opportunities by actively planning fleet volumes and lab…
Skills: Customer Service, Sales, Team Management, Fleet Planning, Resource Planning
Cleveland Township, Michigan, United States · On-site
The Customer Service Sales Associate consults with customers on their Hertz rental. Maximizing revenue opportunities by actively offering products and services and overcoming customer objections. Ensures that the custome…
Skills: Oral Communication, Written Communication, Relationship Building, Multitasking, Upselling
Cleveland Township, Michigan, United States · On-site
Hertz, an industry leader is seeking high-charged, high-energy, team driven individuals to work as a Driver. As a Driver you will have the opportunity to drive Hertz cars while getting paid! Wage: $13.50/hr Your general …
Skills: Driving, Customer Service, Vehicle Transport, Safety Compliance, Time Management
Morrow, Georgia, United States · On-site
If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Mechanic position. Bring …
Skills: Vehicle Diagnostics, Engine Overhaul, Transmission Overhaul, Preventative Maintenance, Shop Equipment Operation
Rochester, New York, United States · On-site
The Customer Service Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible…
Skills: Customer Service, Operations, Sales, Oral Communication, Written Communication
San Jose, California, United States · On-site
We are looking for Experienced Automotive Technicians with a passion to service vehicles. If this is, you and you’re ready for your next destination then you have cruised to the right spot! What You’ll Get: The hourly ra…
Skills: Vehicle Maintenance, Repair Skills, Teamwork, Shop Equipment Usage, Problem Solving
Atlanta, Georgia, United States · Remote OK
A Day in the Life: Hertz is seeking a Senior Product Manager – Pricing Strategy to lead the development and optimization of pricing for our digital add-ons. This role is responsible for designing and implementing dynamic…
Skills: Product Management, Pricing Strategy, Data-Driven Decision-Making, Dynamic Pricing, A/B Testing
Salt Lake City, Utah, United States · On-site
We are looking for Seasonal Car Wash Attendants who take pride in their work and drive customer satisfaction. If this is, you and you’re ready for your next destination then you have cruised to the right spot! What You’l…
Skills: Customer Satisfaction, Vehicle Service, Maintenance Checks, Fuel Standards, Clean Driving Record
Des Plaines, Illinois, United States · On-site
The Automotive Sales Consultant facilitates the sales & finance process, provides excellent customer service, supports lot operations and omni-channel sales. Fully execute sales process, achieve monthly sales targets, ma…
Skills: Sales, Customer Service, Finance, CRM, Organization
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The associate is responsible for providing high-level hospitality and resolving customer issues at the counter to ensure satisfaction and retention. They also serve as the NPS liaison, analyzing results and coaching staff to improve guest satisfaction scores.
Candidates must have over 3 years of experience in customer service, operations, and sales. Strong communication, leadership, and problem-solving skills are required, with rental car experience being a plus.
The Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
Wage: $16.25/hr.
Qualifications:
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
Apply today and shift your career into drive for tomorrow!
Benefits and Perks:
Not only do you get to be part of an organization where you Drive your Potential, Power your Passion!! Below are a few perks and discounts:
Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The company also operates the Hertz Car Sales brand, which offers a range of quality, competitively priced used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe. Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations.
Offices: 8501 Williams Road, Estero, FL 33928, US
Hertz Global Holdings, Inc. is one of the world’s leading car rental and mobility solutions providers. Its subsidiaries, including The Hertz Corporation, and licensees operate the Hertz, Dollar, Thrifty, and Firefly vehicle rental brands, with more than 11,000 rental locations in 160 countries around the globe. The company also operates the Hertz Car Sales brand, which offers a range of quality, competitively priced used cars for sale online and at locations across the United States, and the Hertz 24/7 car-sharing business in Europe. Hertz pioneered the car rental industry, and the Hertz brand is one of the most recognized brands globally. For more than a century, Hertz has offered innovative, differentiated products in an effort to make every rental experience seamless and special. Customers choose Hertz for its wide selection of top-rated vehicles, for its free Hertz Gold Plus Rewards® loyalty program, and because of Hertz’s thousands of convenient locations.
Offices: 8501 Williams Road, Estero, FL 33928, US
