United Kingdom · Hybrid
As Loyalty and Partnerships Assistant, you will support the delivery and ongoing development of the Heathrow Rewards loyalty programme, helping to retain and grow the member base. Working closely with the Loyalty & Partn…
Skills: Loyalty Programme Management, CRM, Marketing, Agency Management, Loyalty Technology Platforms
Greater London, England, United Kingdom · Hybrid
About the role Reporting to the Senior Manager, Home Relocation Services, this role is at the heart of delivering and shaping Heathrow’s Home Relocation Support Service (HRSS). The HRSS is a key part of our property acqu…
Skills: Stakeholder Engagement, Customer Service, Community Relations, Written Communication, Verbal Communication
London, England, United Kingdom · Hybrid
Reporting to the Head of Residential Property Acquisition, this is a unique opportunity to play a pivotal role in delivering Heathrow’s Expansion Programme and supporting one of the UK’s most significant infrastructure p…
Skills: Residential Property Acquisition, Negotiation, Stakeholder Engagement, Case Management, Commercial Judgement
Greater London, England, United Kingdom · Hybrid
The Rail Performance Manager leads the development and management of rail engineering performance and reliability workstreams across all Heathrow Rail Business Units (Heavy and Light Rail). These include the oversight of…
Skills: Rail Engineering Performance, Reliability Management, Delay Attribution, Stakeholder Engagement, Analytical Skills
Greater London, England, United Kingdom · Hybrid
Data Governance Lead’ is a primary role in the Digital Heathrow Programme, looking to transform Britains Busiest Airport into one of the worlds most digitally advanced. This role will provide technical understanding to d…
Skills: Data Governance, Data Management, Enterprise Data Modeling, Data Stewardship, Data Quality Assessment
Greater London, England, United Kingdom · Hybrid
To be an extraordinary place to work, the People team plays a vital role in helping colleagues fulfil their potential and lead change across Heathrow with energy, ambition and pride. As a Senior HR Business Partner, you …
Skills: HR Business Partnering, Senior Leadership Coaching, Employee Relations, Organisational Design, Resourcing
Greater London, England, United Kingdom · On-site
Be at the core of Heathrow’s Hold Baggage System (HBS), where you’ll play a vital role in maintaining and optimising the specialist screening equipment that keeps airport operations running smoothly. In this hands-on pos…
Skills: Mechanical Engineering, Electrical Engineering, Electronic Engineering, IT Networking, Linux Systems
Greater London, England, United Kingdom · Hybrid
This role leads the Development Portfolio Performance and Insight team, overseeing a portfolio of strategic capital programmes, projects and strategic deliverables to ensure alignment with Heathrow’s strategy and deliver…
Skills: Portfolio Performance Management, Strategic Planning, Stakeholder Management, Data Interpretation, Communication
Greater London, England, United Kingdom · On-site
The Airport Duty Engineer (ADE) is a key technical specialist responsible for monitoring and controlling a range of essential airport engineering systems, including taking a leading role in managing Heathrow’s low‑voltag…
Skills: LV Switching, Electrical Engineering, Engineering Systems Monitoring, Incident Management, Operational Resilience
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Support the delivery and development of the Heathrow Rewards loyalty programme to grow and retain the member base. Manage day-to-day loyalty activities, including targeted campaigns, partnership management, and fraud prevention.
Requires experience in loyalty, marketing, or CRM, specifically within the travel, leisure, hospitality, or retail sectors. Candidates should be proficient in using loyalty technology platforms and have knowledge of data protection legislation.
As Loyalty and Partnerships Assistant, you will support the delivery and ongoing development of the Heathrow Rewards loyalty programme, helping to retain and grow the member base. Working closely with the Loyalty & Partnerships Manager, you will contribute to the planning, setup and delivery of targeted loyalty campaigns.
You will support member acquisition, engagement and revenue growth through the day-to-day management of loyalty activity and partnerships. This includes assisting with customer escalations, monitoring transactions, and supporting fraud prevention.
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
Heathrow is a city within a city. And there’s no place like it when it comes to the scale of our ambitions. You’ll be part of a Customer team that drives our profitability across everything from retail, property and airport transport, through to passenger services, forecasting and contracts with airlines. Customer insight is at the heart of what we do, supported by a strong commercial strategy. We have a pioneering agenda for digital, e-commerce and innovation, as we look to transform the way our passengers spend at our airport.
We believe the best way to drive growth across our iconic airport is by improving the services offered within it. So although we know generating income is critical to driving our business forward, we’re also passionate about delivering the best possible passenger experience. You’ll help us to get the balance right – not least so we can continue investing in an airport that leads the world.
The UK's only hub airport.
Heathrow is the UK’s international gateway, the largest airport in Europe and the most connected megahub in the world – connecting to over 230 destinations in nearly 90 countries. The airport welcomes over 82 million passengers a year and serves as Britain’s hub for tourism, investment and trade – with over 26% of the UK’s exports (by value) going through Heathrow. With over 90,000 working at Heathrow, the airport is also a hub for employment as the UK’s largest single-site employer.
Offices: Compass Centre, Hounslow, England TW6 2, GB
The UK's only hub airport.
Heathrow is the UK’s international gateway, the largest airport in Europe and the most connected megahub in the world – connecting to over 230 destinations in nearly 90 countries. The airport welcomes over 82 million passengers a year and serves as Britain’s hub for tourism, investment and trade – with over 26% of the UK’s exports (by value) going through Heathrow. With over 90,000 working at Heathrow, the airport is also a hub for employment as the UK’s largest single-site employer.
Offices: Compass Centre, Hounslow, England TW6 2, GB
