City of Westminster, England, United Kingdom · On-site
Our Customer Service Advisors deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment. As an ambassador for Harrods, you will be at the very heart of our busi…
Skills: Customer Service, Problem Solving, Communication Skills, Listening Skills, Microsoft Word
City of Westminster, England, United Kingdom · On-site
We're looking for a Team Manager to join our welcoming and close-knit team within Harrods' vibrant Food Halls. As a key member of the Foodhall leadership team, you'll bring the heritage of Harrods Food & Beverage to life…
Skills: People Leadership, Commercial Performance, Food Safety Compliance, Talent Development, Operational Excellence
City of Edinburgh, Scotland, United Kingdom · On-site
The H beauty team are currently seeking a Stock Operative with a can-do attitude to assist in providing our world class service to customers. About the Role As a Stock Operative, you will ensure that deliveries are proce…
Skills: Stock Auditing, Inventory Management, SAP, Microsoft Excel, Microsoft Office
Milton Keynes, England, United Kingdom · On-site
Harrods is bringing more magic, innovation, and theatre to the beauty market through our H beauty standalone stores across the UK. H beauty is no normal beauty hall, with interactive playtables to try on the latest produ…
Skills: Retail Management, Team Leadership, Coaching, Data Analysis, Operational Excellence
City of Westminster, England, United Kingdom · On-site
We are currently looking a Pizza Chef to join a passionate, supportive, and successful dining team at our Pizzeria, all within our iconic Knightsbridge store. About the Role As a Pizza Chef, you’ll be preparing pizza fro…
Skills: Pizza Preparation, Fermentation Processes, Wood Fired Oven Operation, Stock Management, Food Safety
Gateshead, England, United Kingdom · On-site
What this Community is Our H beauty Assistant Manager Talent Community is for exceptional leaders who want to shape the future of beauty retail at Harrods. By joining, you will stay connected to upcoming management oppor…
Skills: Leadership, Coaching, Customer Experience, Commercial Acumen, Emotional Intelligence
Thurrock, England, United Kingdom · On-site
What this Community is Our H beauty Assistant Manager Talent Community is for exceptional leaders who want to shape the future of beauty retail at Harrods. By joining, you will stay connected to upcoming management oppor…
Skills: Leadership, Coaching, Customer Experience, Commercial Acumen, Emotional Intelligence
City of Westminster, England, United Kingdom · On-site
Delivering world class service to Harrods’ most loyal clients and consistently exceeding their expectations is in our DNA. It goes without saying that our clients expect simplicity, ease, pace and most importantly person…
Skills: Fluent Mandarin, Luxury Customer Service, Sales Performance, Client Relationship Management, Cross-selling
Chester, England, United Kingdom · On-site
What this Community is Our H beauty Assistant Manager Talent Community is for exceptional leaders who want to shape the future of beauty retail at Harrods. By joining, you will stay connected to upcoming management oppor…
Skills: Leadership, Coaching, Customer Experience, Commercial Acumen, Operational Excellence
United Kingdom · On-site
We are looking for a Styling Lead to join the team at Harrods on a 6 month fixed term basis. As a Styling Lead, you will help implement and interpret the Harrods e-commerce creative vision ensuring that the styling conte…
Skills: Fashion Styling, Team Leadership, Model Casting, Trend Analysis, Studio Production
City of Westminster, England, United Kingdom · On-site
Our Harrods Menswear department is looking for outgoing, creative and engaging sales associates, creating a magical, personalised experience for our customers, whilst being a leading destination for the biggest brands. O…
Skills: Customer Service, Styling, Product Knowledge, Sales Targets, Collaboration
City of Westminster, England, United Kingdom · On-site
The Penthouse at Harrods is now looking for a Senior Bartender to join our Hospitality team. In one of Harrods' most exclusive environments, you’ll play a key role in delivering exceptional experiences through outstandin…
Skills: Cocktail Craftsmanship, Luxury Service, Bar Operations, Inventory Management, Guest Relationship Management
Glasgow, Scotland, United Kingdom · On-site
What this Community is Our H beauty Assistant Manager Talent Community is for exceptional leaders who want to shape the future of beauty retail at Harrods. By joining, you will stay connected to upcoming management oppor…
Skills: Leadership, Coaching, Customer Experience, Commercial Acumen, Emotional Intelligence
City of Westminster, England, United Kingdom · On-site
Join our world of Luxury Jewellery on the first floor in Harrods, where timeless craftsmanship meets modern design. As a Brand Specialist, you’ll be the face of our prestigious brands, sharing your passion and knowledge …
Skills: Luxury Retail, Jewellery Product Knowledge, Clientelling, Visual Merchandising, Sales Planning
City of Edinburgh, Scotland, United Kingdom · On-site
H beauty is no normal beauty hall, with interactive playtables to try on the latest products, a Harrods gift shop, and a big pink bear for your Instagram pictures; we are focussed on the experience our customers have whe…
Skills: Retail Sales, Customer Experience, Product Knowledge, Visual Merchandising, Stock Replenishment
City of Westminster, England, United Kingdom · On-site
Harrods is home to one of the world’s most influential luxury fashion destinations. A place where exceptional service, exacting standards and commercial excellence come together, and our Retail Managers are central to th…
Skills: Retail Management, Luxury Customer Service, Team Leadership, Coaching, Data Analysis
Milton Keynes, England, United Kingdom · On-site
We’re currently looking for Brand Manager to join our welcoming and close-knit H beauty team. Whether you’re looking for your first break into retail, or have experience which you want to build upon, we have a space for …
Skills: Customer Service, Product Knowledge, Relationship Building, Organizational Skills, Problem Solving
Thatcham, England, United Kingdom · On-site
Our Distribution team is now looking for Warehouse Operatives to join us at our Thatcham site for the high season during the Christmas peak. This is a fantastic opportunity to be part of a collaborative and fast-paced en…
Skills: Manual Handling, Stock Control, Picking and Packing, Order Dispatch, Waste Processing
London, England, United Kingdom · On-site
Our Stock Operations team are now looking for a Full-Time Stock Operative to join them in our Heathrow location across all terminals. The shifts are between the hours of 9am-5pm (subject to change in peak periods) 5 out …
Skills: Attention To Detail, Stock Control, Inventory Auditing, Health & Safety Compliance, Organization
London, England, United Kingdom · Hybrid
We are now looking for a Customer Service Advisor to join us at Harrods as part of our Contact Centre team. In this role, you will share your knowledge on our products, services, and the heritage of Harrods. You will sup…
Skills: Customer Service, CRM Systems, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
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Deliver high-level, bespoke customer service to visitors at the Harrods store to increase loyalty and protect the brand reputation. Resolve customer incidents and queries while collaborating with various departments to ensure a seamless multi-channel journey.
Candidates must be passionate about customer service with a friendly manner and the ability to resolve issues confidently. Proficiency in Microsoft Office and strong interpersonal skills are required to thrive in a fast-paced luxury retail environment.
Our Customer Service Advisors deliver the highest levels of service to customers who expect the very best, in a fast-paced, high-energy environment.
As an ambassador for Harrods, you will be at the very heart of our business, helping our customers by resolving incidents, protecting our reputation, and gaining genuine expertise in your chosen department.
This role is a fixed-term contract for 6 months.
You will be part of our in store Customer Service team who are based on the 3rd floor of our iconic Harrods building. Their mission is to be a world-class, service-focused team that delivers a bespoke experience for every customer, surprising and delighting them and increasing their loyalty to Harrods.
Everything the team does is about seamlessly supporting the customer's needs at any given point during their multi-channel journey to ensure we keep exceeding their expectations and keep reflecting our luxury brand. In person help is provided by a team of specialists, working together and go the extra mile to deliver an exceptional experience for every visitor shopping with Harrods
They key thing is that you are passionate about customer service! With your friendly and welcoming manner, you are able to confidently resolve issues or queries that customers raise with you. You are a team player who takes initiative and strives to exceed customers’ expectations.
You will also:
Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you can demonstrate the majority of skills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from all walks of life can grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Uniquely You Together Harrods
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
Offices: Brompton Road, London, SW1X 7XL, GB · 68 - 72 Hammersmith Road, London, W14 8YW, GB
Uniquely You Together Harrods
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category. Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers. Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
Offices: Brompton Road, London, SW1X 7XL, GB · 68 - 72 Hammersmith Road, London, W14 8YW, GB
