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Jobs at Haldeman Auto (Now Hiring) — 3 open

Haldeman Auto

Service Appointment Coordinator/BDC

Robbinsville Township, New Jersey, United States · On-site

Entry level

About Us At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional d…

Skills: Customer Service, Call Center Operations, CRM Tracking, Appointment Scheduling, Lead Management

Haldeman Auto

Service Technician

East Windsor Township, New Jersey, United States · On-site

Mid level

About Us At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional d…

Skills: Vehicle Diagnostics, Engine Repair, Electrical System Repair, Transmission Repair, Brake Repair

Haldeman Auto

Service Advisor - Haldeman Subaru

Robbinsville, New Jersey, United States · On-site

Mid level

About Us At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional d…

Skills: Customer Service, Time Management, Communication Skills, Team Leadership, Vehicle Diagnostics

Service Appointment Coordinator/BDC

Haldeman Auto

Robbinsville Township, New Jersey, United States • On-site

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Entry level

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  • Full-time
  • 401(k) Plan, Vacation & Sick Time, Opportunities for advancement, Career Development, Cross training for other positions, Team building lunches
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The role is responsible for monitoring and following up on customer leads via phone, internet, and in-person visits. Key tasks include scheduling service appointments, utilizing a CRM system, and maintaining positive customer relationships.

Requirements

Candidates must have previous experience in customer service or a call center and possess strong computer skills. A valid driver's license and a collaborative, hardworking personality are also required.

Full job description

About Us

At Haldeman Auto Group, our focus is to engage with our community. and offer great services at unbeatable prices. The way we do this, is through our friendly staff. We pride ourselves on continued professional development, because we want to see our employees succeed and grow. If you're an individual who is looking to get started in the automotive industry and grow your skill set, we welcome you to apply!

Benefits

  • 401(k) Plan
  • Vacation & Sick Time
  • Opportunities for advancement
  • Career Development
  • Cross training for other positions
  • Team building lunches
  • Family owned & operated
  • Long term employees

Job Summary

As a Service BDC Representative, you will be directly responsible for monitoring and following up with customer leads received via internet, phone, and visits to the dealership Outstanding customer service skills are required.

Job Duties

  • Following and maintaining relationship with customers
  • Monitoring and contacting leads
  • Determining each customer's vehicle service needs
  • Learning, understanding, and following call and email scripts
  • Setting, confirming, and following up on appointments
  • Utilize CRM tracking system daily
  • Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
  • Utilize CRM tracking system daily.
  • Setting loaner agreements
Qualifications
  • At least one previous role based in customer service or call center experience
  • Excellent teammate with collaborative attitude and eagerness to improve
  • Prompt and courteous demeanor
  • Positive and hardworking personality
  • Strong computer skills
  • Valid driver’s license
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Related keywords

BDCAutomotive IndustryCRMLead GenerationService Appointment CoordinatorCustomer Relationship ManagementCall ScriptsLoaner AgreementsDealership

About Haldeman Auto

LinkedInVisit site
Industry
Retail
Company size
11-50 employees
Headquarters
Lebanon, Pennsylvania
LinkedIn followers
2

Search Used Motorcycles For Sale in Lebanon at Haldeman Auto to find the best cars Lebanon, Annville, PA, Lancaster, PA deals from Haldeman Auto.

Offices: 102 OLD EBENEZER RD, Lebanon, Pennsylvania 17046, us

View all jobs at Haldeman Auto

About Haldeman Auto

LinkedInVisit site
Industry
Retail
Company size
11-50 employees
Headquarters
Lebanon, Pennsylvania
LinkedIn followers
2

Search Used Motorcycles For Sale in Lebanon at Haldeman Auto to find the best cars Lebanon, Annville, PA, Lancaster, PA deals from Haldeman Auto.

Offices: 102 OLD EBENEZER RD, Lebanon, Pennsylvania 17046, us

View all jobs at Haldeman Auto

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