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Jobs at GuideIT (Now Hiring) — 7 open

GuideIT logoGuideIT

Desktop Support Analyst

Portland, Oregon, United States · On-site

Senior

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Desktop Support Analyst to join our EUS/EUC team…

Skills: End-User Computing Support, Incident Management, Active Directory, Mobile Device Management, Cisco Phone Systems

GuideIT logoGuideIT

IT Service Desk Associate- Part-Time

Plano, Texas, United States · Remote OK

Entry level

About GuideIT GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost mana…

Skills: Technical Troubleshooting, Customer Service, End-User Support, Windows 10, Windows 11

GuideIT logoGuideIT

Full-time IT Service Desk Associate-Hybrid

Plano, Texas, United States · Hybrid

Entry level

About GuideIT GuideIT is a US based technology services company Headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost mana…

Skills: Technical Troubleshooting, Customer Service, End-User Support, Microsoft Windows, Microsoft Office 365

GuideIT logoGuideIT

Sr. Deskside Support Analyst

Fort Worth, Texas, United States · On-site

Senior

ABOUT THE ROLEThis technology support position requires teamwork, communication, and a passion for working directly with end users. The end user/deskside support technician will work with cross-functional teams at an ons…

Skills: End-User Computing Support, Windows 11, Active Directory, Mobile Device Management, Hardware Troubleshooting

GuideIT logoGuideIT

Full-time IT Service Desk Associate (on-site)

Dallas, Texas, United States · On-site

Entry level

About GuideIT GuideIT is a US-based technology services company headquartered in Plano, Texas, focused on providing value to its customers by aligning technology with business outcomes, maximizing value through cost mana…

Skills: Technical Troubleshooting, Customer Service, End-User Support, Windows 10, Windows 11

GuideIT logoGuideIT

Network Engineer (hybrid)

Plano, Texas, United States · Hybrid

Mid level

About Guide IT GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Network Engineer to join our team…

Skills: Cisco, Meraki, Palo Alto, Routing, Switching

GuideIT logoGuideIT

Clinical Application Support Analyst

Miami, Florida, United States · Hybrid

Mid level

ABOUT GUIDEITGuideIT is a US - based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Clinical Application Support Anal…

Skills: eCW, Clinical Application Support, EHR Implementation, Incident Management, Technical Documentation

GuideIT logo

Desktop Support Analyst

GuideIT

Portland, Oregon, United States • On-site

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Senior

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  • Full-time
  • high school, bachelor degree, professional certificate
  • Competitive Pay, Performance-based Bonuses, 401k With Match, Health Insurance, Dental Insurance, Vision Insurance
  • Posted 6d ago
  • Apply by Oct 19
  • ~40 hrs/week

Responsibilities

Provide in-person end-user computing support and technical troubleshooting for information systems across multiple office locations. Manage incidents, requests, and IT asset inventories while serving as an escalation point for the Level 1 Service Desk.

Requirements

Requires 5 years of direct customer IT support experience and a high school diploma, with a preference for college degrees and MCP or CompTIA A+ certifications. Candidates must be local to the Portland area and capable of lifting up to 50 pounds.

Full job description

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We are currently looking for a Desktop Support Analyst to join our EUS/EUC team supporting customers in Portland, OR and surrounding areas. Only local candidates will be considered.

About the Role

This technology support position requires teamwork, communication and a passion for working directly with end users throughout Portland and surrounding areas. The qualified candidate must be flexible to alternating locations, as directed, and will be collaborating with multiple teams.

Primary Duties
 
  • Provide in-person, end-user computing support for users at directed offices and remote sites.
  • Provide outstanding customer support to End Users on all information systems used.
  • Perform request, incident, change and problem management processes within service level expectations (i.e., priority / escalation norms) in service management tools.
  • Serve as the escalation point for Level 1 Service Desk, including communication with clients and technical troubleshooting.
  • Maintain a general understanding of corporate structure and an awareness of business workflow in each department to leverage this understanding to prioritize tickets or tasks, trigger follow-ups or proactively prevent incidents from occurring.
  • For VIP users, proactively communicate and deliver support at outstanding levels.
  • Perform mobile device management and administrate directory services as assigned.
  • Facilitate & maintain an accurate & ready IT asset inventory at major offices.
  • Support infrastructure, application and security maintenance projects as required.
  • On-call flexibility to carry out virtual IT support and in-person EUC support.

Qualifications & Required Skills
 
  • 5 years of direct customer IT support
  • Ability to adapt to new technology as it is introduced into the environment
  • Cisco phone experience
  • Basic audio/visual experience
  • Basic Active Directory experience
  • Applies knowledge of networking fundamentals; basic security and wireless concepts; routing and switching fundamentals; the TCP/IP and OSI models; IP addressing; WAN technologies; NAT, DHCP and DNS; understanding VoIP and configuring simple networks
  • Applies strong technical skills, effective communication skills and is responsive to customer needs
  • Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations
  • Ability to write reports, business correspondence and procedure manuals
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
  • Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
  • Ability to communicate and support users at the executive level

Education & Certifications
 
  • High school diploma and/or GED certificate required
  • Some college or college degree preferred
  • Microsoft Certified Professional (MCP) certification is preferred
  • CompTIA A+ Certification is preferred

Position Location & Other Requirements
 
  • Portland, OR on-site
  • Must be flexible to commute between customer and GuideIT sites located in Portland, McMinnville and Salem areas to perform work
  • Must be willing to travel quarterly to remote locations in Montana
  • Dress Code: professional office attire
  • Provide on-call support if required outside of standard business hours
  • Ability to lift to 50 pounds maximum with frequent lifting/and or carrying objects weighing up to 25 pounds.
  • Frequent overhead reaching and bending/crouching.

Benefits 
GuideIT offers competitive pay, performance-based bonuses and 401K with match.  Health, dental and vision insurance coverage, paid holidays and paid time off for full-time employees. 
GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.

Related keywords

Desktop SupportEUSEUCActive DirectoryCiscoTCP/IPOSI ModelWANNATDHCPDNSVoIPMCPCompTIA A+Mobile Device ManagementIT Asset Inventory

About GuideIT

LinkedInVisit site
Industry
Information Technology & Services
Company size
201-500 employees
Headquarters
Plano, TX
LinkedIn followers
16,692

While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage. Because of this complexity, many business leaders find themselves in need of advisors they can trust...people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in GuideIT. We serve businesses large and small, healthcare and commercial. We deliver tangible results that improve our customers’ businesses. Through a portfolio of solutions spanning consulting, managed services and data-centric digital transformation, we help healthcare organizations to improve the quality of care, while reducing cost. We help commercial organizations to better understand and serve their customers, address the changing competitive landscape, and manage a complex technology environment. GuideIT—helping you to get the most out of technology.

Offices: 101 E Park Blvd., Suite 1001, Plano, TX 75074, US

Ambulatory Care Technology ServicesEMR ImplementationTechnology ConsultingHealthcare Regulatory Technology ComplianceApplications DevelopmentManagement ConsultingIT OutsourcingIT SecurityProject ManagementIT Service Management
View all jobs at GuideIT

About GuideIT

LinkedInVisit site
Industry
Information Technology & Services
Company size
201-500 employees
Headquarters
Plano, TX
LinkedIn followers
16,692

While technology is critical for every business, it’s also complex and ever changing, often making it difficult to manage. Because of this complexity, many business leaders find themselves in need of advisors they can trust...people who can guide them through getting the most out of technology, relative to their business priorities and the results they seek. That’s why people put their trust in GuideIT. We serve businesses large and small, healthcare and commercial. We deliver tangible results that improve our customers’ businesses. Through a portfolio of solutions spanning consulting, managed services and data-centric digital transformation, we help healthcare organizations to improve the quality of care, while reducing cost. We help commercial organizations to better understand and serve their customers, address the changing competitive landscape, and manage a complex technology environment. GuideIT—helping you to get the most out of technology.

Offices: 101 E Park Blvd., Suite 1001, Plano, TX 75074, US

Ambulatory Care Technology ServicesEMR ImplementationTechnology ConsultingHealthcare Regulatory Technology ComplianceApplications DevelopmentManagement ConsultingIT OutsourcingIT SecurityProject ManagementIT Service Management
View all jobs at GuideIT

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