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GRASWALD AI logoGRASWALD AI

Customer Success Manager (German Speaking)

United Kingdom · Remote Solely

Mid level$5M raised

Your mission Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contactLead structured onboarding to get new clients live quickly and drive ea…

Skills: Customer Success, Account Management, B2B SaaS, Customer Onboarding, Churn Mitigation

GRASWALD AI logo

Customer Success Manager (German Speaking)

GRASWALD AI

United Kingdom • Remote Solely

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Mid level

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  • Full-time
  • Competitive compensation, Remote-first culture
  • Posted 3d ago
  • ~40 hrs/week
  • Remote in United Kingdom

Responsibilities

Manage post-sales relationships for 15-20 large fashion brands, focusing on onboarding, health tracking, and churn prevention. Identify expansion opportunities and synthesize customer feedback to influence product direction.

Requirements

Requires 1-4 years of experience in Customer Success or Account Management, preferably within B2B SaaS or creative agencies. Fluency in German and English is required, along with proficiency in Adobe Photoshop.

Full job description

Your mission

  • Own the post-sales relationship for a portfolio of 15 - 20 large fashion brands and retailers, serving as their primary point of contact
  • Lead structured onboarding to get new clients live quickly and drive early adoption
  • Conduct regular check-ins and business reviews to track client health, celebrate wins, and surface new opportunities
  • Proactively monitor account signals to identify churn risks early and take action before issues escalate
  • Spot and develop upsell and expansion opportunities, partnering with the sales team to grow account value
  • Collect and synthesize customer feedback, acting as the client's voice internally to inform product direction
  • Contribute to scalable CS processes, playbooks, and resources as we grow
  • Support in creative processes using AI tools and the Adobe Suite

Your profile

  • 1-4 years of experience in Customer Success, Account Management, or a client-facing role - ideally at a B2B SaaS company or Creative Agency
  • A natural communicator who is warm, professional, and confident managing senior stakeholders at large brands
  • Experience using Adobe Photoshop
  • Commercially minded - you understand the link between customer health and revenue, and you're comfortable identifying upsell opportunities
  • Highly organized with the ability to manage multiple accounts and competing priorities without dropping the ball
  • A problem-solver who takes ownership and doesn't wait to be told what to do
  • Fluency in German is highly valued, fluency in English is a requirement
  • Experience in or genuine enthusiasm for fashion, retail, or creative industries

Why us?

  • Work with some of the world's most exciting fashion brands on projects that are genuinely transforming the way they work
  • Be at the frontier of AI-driven content creation
  • Meaningful ownership and influence - you'll shape how CS works at Graswald AI from the ground up
  • Competitive compensation
  • A small, high-functioning team that moves fast
  • Backed by leading investors
  • A remote-first culture

Related keywords

Customer Success ManagerB2B SaaSAdobe PhotoshopAdobe SuiteAI ToolsFashion IndustryRetailCustomer RetentionUpsellingAccount ExpansionOnboardingProduct AdoptionEnterprise ClientsStrategic AccountsGerman LanguageEnglish Language

About GRASWALD AI

LinkedInVisit site

Graswald AI is a production-grade AI platform for scalable, on-brand fashion and e-commerce image creation.

Industry
Desktop Computing Software Products
Company size
11-50 employees
Founded
2021
Headquarters
Hannover, Niedersachsen
LinkedIn followers
4,687
Total funding
$5M

Graswald AI is your all-in-one product visuals creation suite, designed to replace physical fashion photography for brands & online retailers. Create high-quality product & on-model images for your PDP's and campaigns—all within one AI-powered, fully digital pipeline. Save costs, increase time-to-market and personalise content at scale.

Offices: Hannover, Niedersachsen 30625, DE · Berckhusenstraße 89, Hannover, Lower Saxony 30625, DE

Media and EntertainmentDigital Entertainment3D TechnologyMusic
View all jobs at GRASWALD AI

About GRASWALD AI

LinkedInVisit site

Graswald AI is a production-grade AI platform for scalable, on-brand fashion and e-commerce image creation.

Industry
Desktop Computing Software Products
Company size
11-50 employees
Founded
2021
Headquarters
Hannover, Niedersachsen
LinkedIn followers
4,687
Total funding
$5M

Graswald AI is your all-in-one product visuals creation suite, designed to replace physical fashion photography for brands & online retailers. Create high-quality product & on-model images for your PDP's and campaigns—all within one AI-powered, fully digital pipeline. Save costs, increase time-to-market and personalise content at scale.

Offices: Hannover, Niedersachsen 30625, DE · Berckhusenstraße 89, Hannover, Lower Saxony 30625, DE

Media and EntertainmentDigital Entertainment3D TechnologyMusic
View all jobs at GRASWALD AI

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