Grandview Medical Centre is seeking a positive, reliable, and professional individual to join our team as a contract full-time Medical Office Assistant (37.5 hours per week, contract position). As a front-line representa…
Skills: Phone Management, Appointment Scheduling, Patient Flow Coordination, Medical Terminology, Oscar EMR
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Full-time, Contract
professional certificate
Posted 44d ago
~38 hrs/week
Responsibilities
The role involves managing incoming calls, scheduling appointments, and coordinating patient flow within the clinic. The receptionist acts as the primary point of contact, ensuring professional communication between patients and the healthcare team.
Requirements
Candidates should ideally be graduates of a Medical Office Assistant program with knowledge of medical terminology and Oscar EMR. A Vulnerable Sector Check and proof of COVID-19 vaccination are mandatory requirements.
Full job description
Grandview Medical Centre is seeking a positive, reliable, and professional individual to join our team as a contract full-time Medical Office Assistant (37.5 hours per week, contract position).
As a front-line representative of the clinic, the successful candidate will consistently demonstrate professionalism, courtesy, and compassion in all interactions. This role plays a key part in ensuring the smooth flow of patients, communication, and information within the clinic, supporting both patients and the interdisciplinary care team.
Key Responsibilities
Answer and manage incoming phone calls professionally and efficiently
Schedule and coordinate appointments for physicians and allied health professionals
Relay physician messages accurately to patients by phone
Support patient flow and front desk operations
Communicate effectively with patients, providers, and team members
Qualifications
Graduate of a Medical Office Assistant Certificate Program (preferred)
Previous administrative or reception experience in a healthcare setting (asset)
Knowledge of medical terminology (preferred)
Experience with Oscar EMR (asset)
Strong computer skills
Core Competencies
Excellent verbal and written communication skills
Professional and courteous telephone manner
Strong organizational and multitasking abilities
Ability to work effectively in a fast-paced environment
High attention to detail and accuracy
Strong listening and problem-solving skills
Ability to manage sensitive situations with professionalism and empathy
Commitment to confidentiality and exceptional patient service
Additional Requirements
Proof of two-dose COVID-19 vaccination
Completion of a Vulnerable Sector Check
Related keywords
Medical Office AssistantOscar EMRMedical TerminologyHealthcare AdministrationPatient CoordinationFront Desk OperationsVulnerable Sector CheckClinic ManagementPatient ServiceAdministrative Support
About Grandview Medical Centre - Family Health Team
Grandview is one of of the first Family Health Teams in Ontario. A Family Health Team brings different health care providers together to coordinate the best possible care for you – the patient. We hope the information provided on this website will be helpful to you!
“To provide our patients with high quality comprehensive medical care, in an accessible and timely manner that is patient focused, patient centered and delivered by a team of dedicated medical professionals.“
Grandview Medical Centre Family Heath Team has been a Health Service Organization (HSO) since 1989 and became a Family Health Team in November 2006. Our interdisciplinary team of doctors, nurse clinicians, nurses, registered dietitians, social workers, health promoter and pharmacists are dedicated to excellence in the provision of primary care services.
Offices: 167 Hespeler Road, Cambridge, Ontario N1R3H7, CA · 157 Hespeler Rd, Cambridge, Ontario N1R3H7, CA
Grandview is one of of the first Family Health Teams in Ontario. A Family Health Team brings different health care providers together to coordinate the best possible care for you – the patient. We hope the information provided on this website will be helpful to you!
“To provide our patients with high quality comprehensive medical care, in an accessible and timely manner that is patient focused, patient centered and delivered by a team of dedicated medical professionals.“
Grandview Medical Centre Family Heath Team has been a Health Service Organization (HSO) since 1989 and became a Family Health Team in November 2006. Our interdisciplinary team of doctors, nurse clinicians, nurses, registered dietitians, social workers, health promoter and pharmacists are dedicated to excellence in the provision of primary care services.
Offices: 167 Hespeler Road, Cambridge, Ontario N1R3H7, CA · 157 Hespeler Rd, Cambridge, Ontario N1R3H7, CA