Amsterdam, North Holland, Netherlands · On-site
$4k–$4k/mo
📍Location Amsterdam: on-site ⏱ Employment Full-time: 40 hours per week “Behind every photo from a special memory, there's someone who made it happen” About GoPhoto GoPhoto is a technology first partner for the global le…
Skills: Platform Configuration, Payment Integration, Quality Assurance, Troubleshooting, Customer Onboarding
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The Implementation Specialist is responsible for configuring and launching customer environments within the GoPhoto platform, including payment integrations and license management. They ensure operational accuracy through quality assurance checks and maintain documentation to streamline the onboarding process.
Candidates should have 2–5 years of experience in a similar SaaS role and a background in IT or Business IT. Strong attention to detail, proficiency in English, and a problem-solving mindset are essential for managing multiple technical implementations.
📍Location Amsterdam: on-site
⏱ Employment Full-time: 40 hours per week
“Behind every photo from a special memory, there's someone who made it happen”
About GoPhoto
GoPhoto is a technology first partner for the global leisure and attractions industry. We help parks, zoos, venues, museums, aquariums and touring exhibitions turn visitor moments into meaningful revenue streams. Our self-operated photo platform combines hardware, software and AI-driven innovation to improve the guest experience while enabling operators to retain control over brand, data and margins. We don't just place these systems: we build long-term partnerships. Our platform helps streamline guest experiences, payments, sales workflows, and operations end-to-end.
And we're scaling fast. New clients, new features, new countries, new complexities. To keep our implementations running like clockwork, we're looking for someone who loves setting up systems one-time-right.
The Role
Because of you, our clients experience a smooth, well-organized onboarding process! As our Implementation Specialist, you're the person who makes sure every new client launches correctly by preparing and configuring customer accounts within the GoPhoto platform. You ensure that each customer environment is fully configured, operationally accurate, and launch-ready before going live. You will work on platform setup, payment integrations, license management, feature configuration, and implementation of quality checks.
This is a role for someone who is tech-savvy, highly detail-oriented, and gets satisfaction from seeing a clean, well-configured setup. You don't need to be a developer. But you do need to be comfortable working with software systems, integrations, and operational processes and spotting issues before they become problems.
This role sits at the intersection of operations, technology, and customer onboarding and therefore you are part of our Operations team, which consists of 7 colleagues, and report to the Head of Operations. You’ll work closely with customer success, product, support, and sales during the implementation and occasionally gather input directly from clients as well.
The Responsibilities
Configure and launch customer environments within the GoPhoto platform so clients go live on time and without issues
Set up and validate Adyen payment integrations correctly before launch
Configure software licenses, feature access, permissions, and admin settings, completed with minimal errors
Support implementation of integrated software and hardware environments
Run implementation quality assurance checks before customer launch
Troubleshoot onboarding and configuration issues
Maintain accurate setup documentation and internal procedures
Identify opportunities to improve our onboarding workflows, scalability, and operational efficiency and support process automation and standardization initiatives as the company scales
Support the rollout of new platform features; ensuring existing client environments are updated correctly and on time.
What You Bring
2–5 years of experience in a similar role; preferably within a Saas company.
MBO or HBO background; preferably in IT, Business IT, or a related field
Good communication skills in English; Dutch is a plus
Strong attention to detail; you notice what others miss
Operational accuracy; comfortable working with software platforms, systems, and technical processes
Structured and organized: you can manage multiple implementations at once without dropping the ball
A problem-solving mindset; you flag issues early and solve them before they escalate
Experience working at or with a software company is a real plus
Eager to learn and grow in a fast-moving, international scale-up environment
What We Offer
A key role in a fast-growing, international, tech-product scale-up with direct impact on company growth
A salary between €3.500 and €4.000 gross per month, excl vacation allowance, based on your relevant experience and our internal benchmark
Pension plan in place via A.S.R.
25 paid holiday days per year, based on a 40-hour working week
Benefits budget for personal care through Alleo
Coverage of work-related travel-, and communication expenses, like a laptop or ov costs
An ambitious yet informal culture at our Amsterdam office; we're building a team and that starts with being on-site fulltime
Seamlessly capture all smiles laughs and screams.
Welcome to GoPhoto – a global supplier of innovative photo retail technology. At GoPhoto, we develop and deliver photo retail systems for the Leisure industry. Theme Parks, Aquariums, Observation Towers, Sport Stadiums and many other attractions worldwide use the GoPhoto System to capture exciting photos of their visitors. These visitors can view and purchase their printed and digital photos directly at the location as part of the GoPhoto service. Every year more than 8 million visitors across the globe are photographed while enjoying their day out with family or friends. Our mission? To provide our clients with innovative solutions that boost their photography experiences, delight their visitors, and take their business to the next level. You can see for yourself at one of our almost 50 clients, distributed across 18 different countries. To name a few: A’dam Lookout, Johan Cruijff (AJAX) Arena, Harry Potter - Visions of Magic, Amaze Amsterdam, CAMP Merchandise Stores, Disney 100 the Exhibition, and Jurassic World - The exhibition. Showreel -> https://www.youtube.com/watch?v=xaXqIGSV-iM Are you interested in knowing more? Check our website or contact us!
Offices: Asterweg 123, Amsterdam, Noord-Holland 1031 HM, NL
Seamlessly capture all smiles laughs and screams.
Welcome to GoPhoto – a global supplier of innovative photo retail technology. At GoPhoto, we develop and deliver photo retail systems for the Leisure industry. Theme Parks, Aquariums, Observation Towers, Sport Stadiums and many other attractions worldwide use the GoPhoto System to capture exciting photos of their visitors. These visitors can view and purchase their printed and digital photos directly at the location as part of the GoPhoto service. Every year more than 8 million visitors across the globe are photographed while enjoying their day out with family or friends. Our mission? To provide our clients with innovative solutions that boost their photography experiences, delight their visitors, and take their business to the next level. You can see for yourself at one of our almost 50 clients, distributed across 18 different countries. To name a few: A’dam Lookout, Johan Cruijff (AJAX) Arena, Harry Potter - Visions of Magic, Amaze Amsterdam, CAMP Merchandise Stores, Disney 100 the Exhibition, and Jurassic World - The exhibition. Showreel -> https://www.youtube.com/watch?v=xaXqIGSV-iM Are you interested in knowing more? Check our website or contact us!
Offices: Asterweg 123, Amsterdam, Noord-Holland 1031 HM, NL
