Job DetailsJob Location: J4K Coronado - Idaho Falls, ID 83404Salary Range: $16.00 - $20.00 HourlyThe Mental Health Coordinator provides a warm welcome to all Just 4 Kids clients, ensures that their needs are met, and exp…
Skills: Reception, Customer Service, Scheduling, Electronic Medical Records, Data Processing
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$36k–$48k/yr
Other
high school, bachelor degree
Posted 14d ago
~40 hrs/week
Responsibilities
The Mental Health Coordinator manages the reception area, greets clients, and handles scheduling, intake paperwork, and phone inquiries. They also support mental health providers by maintaining client records, processing payments, and assisting with the onboarding of new staff.
Requirements
A high school diploma is required, while a bachelor's degree in a healthcare-related field is preferred. Candidates should have previous reception experience and proficiency with office equipment and electronic medical record systems.
Full job description
Job DetailsJob Location: J4K Coronado - Idaho Falls, ID 83404Salary Range: $16.00 - $20.00 HourlyThe Mental Health Coordinator provides a warm welcome to all Just 4 Kids clients, ensures that their needs are met, and expectations are exceeded. The Mental Health Scheduler greets those entering the administration building, provides intake paperwork to clients, answers questions, collects payments, manages scheduling of appointments, answers phones, ensures that all questions are answered, and needful resources are provided. The CEC occupies the reception desk and oversees the lobby.
Duties and Responsibilities
Essential
Prepares the lobby and reception area for clients at the beginning and end of the day and maintains throughout. Greets patients in a warm welcoming manner, using client and guardian names whenever possible. Answers all incoming phone calls, returns missed calls/voicemail, delivers messages to appropriate individuals. Sends reminder notifications of upcoming appointments. Manages client waitlist and communicates with clients when openings arise. Reaches out to clients who are late and/or no-shows for appointments. Communicates daily with mental health providers providing updates for client appointments. Collects cash and credit card payments. Maintains up to date client account information. Performs various clerical duties such as copying/scanning forms, reports, client info, etc. Maintains proficient understanding of Electronic Medical Records system. Trains all onboarding counselors on Electronic Medical Records system. Assists with the orientation process of newly hired mental health professionals. Ensures mental health professional has the appropriate professional profiles on the correct marketing and advertising platforms. Maintains confidentiality of all proprietary company information. Maintains confidentiality with all patient information (HIPAA). Ensures a superior patient experience, by embracing the Just 4 Kids mission and values, and treating all with compassion and respect.
Additional Duties
Assists with transfer of medical records. Assists with medical billing collections. Schedules all clinically rotating students within urgent and primary care. Qualifications High school diploma is required. Bachelor’s degree in Healthcare Administration or related healthcare field preferred. Previous reception experience preferred. Knowledge of the data processing equipment, personal computer, and other standard machines common to the business office.
Work Environment
Typically work is performed in an office setting.
Physical Demands
Able to sit for extended periods of time. Able to move about office setting to complete responsibilities. Frequent use of phone, computer, and office equipment. Able to lift up to 25 lbs.
Travel
+/-10%
Knowledge, Skills, and Abilities
Required
Reception experience. Interpersonal skills. High level of Confidentiality. Business acumen. High level of organization.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Related keywords
Mental HealthReceptionSchedulingElectronic Medical RecordsHIPAACustomer ServiceClericalBillingPatient ExperienceOffice AdministrationData ProcessingOnboardingConfidentialityHealthcare Administration
Our friendly people, our freaky cold beverages and our sweet treats are gonna make you Smile!
Industry
Retail
Company size
501-1,000 employees
Founded
2012
Headquarters
Idaho Falls, ID
LinkedIn followers
1,662
Whether it's our friendly people, our freaky cold beverages or our sweet treats, we're gonna make you Smile! We don’t just serve customers - we make friends. We're proud of our stores and we have fun using them to make life better for our team, our friends and the neighbors we treat in the six states we operate across the Western US.
Offices: 1568 E 17th St, Idaho Falls, ID 83404, US
RetailFuelConvenienceC-StoreFood Serviceand RestaurantsLoyalty ProgramsSmall and Medium BusinessesConsumer GoodsCoffee
Our friendly people, our freaky cold beverages and our sweet treats are gonna make you Smile!
Industry
Retail
Company size
501-1,000 employees
Founded
2012
Headquarters
Idaho Falls, ID
LinkedIn followers
1,662
Whether it's our friendly people, our freaky cold beverages or our sweet treats, we're gonna make you Smile! We don’t just serve customers - we make friends. We're proud of our stores and we have fun using them to make life better for our team, our friends and the neighbors we treat in the six states we operate across the Western US.
Offices: 1568 E 17th St, Idaho Falls, ID 83404, US
RetailFuelConvenienceC-StoreFood Serviceand RestaurantsLoyalty ProgramsSmall and Medium BusinessesConsumer GoodsCoffee