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Director - Process Analytics - S&M

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Role:

Incumbent will be part of Deductions Management team within an organization, primary role & responsibilities will be to drive highly energetic delivery teams to identify revenue leakage opportunities owing to Deductions/ disputes/ claims/short payment on invoices. It requires strong domain experience in overall Order To Cash value chain, Trade Spend management & upstream supply chain functions, in CPG and Life Sciences industry sector, The incumbent will be responsible for building innovative solutions, participate in pre-sales, build proposals independently and deliver by creating strong team.

CPG organization losing 8-10% revenue due to disputes and claims and write off huge amount of money. The role requires to recover loses within claims & dispute process and improve margin for clients as well as organization. A core part of the role is also to work with client leadership, cross-functional internal teams, and strategic technology partners to deliver business impact through operational excellence and digital transformation. Salesforce, Celonis, HighRadius, SAP functional expertise will be preferred.

Responsibilities:

· Lead and manage a global team of 50–100 professionals in delivering and transforming deductions and claims processes across multiple clients.

· Own the deductions and claims capability for organization, including strategy, solution design, process excellence, digital innovation, and delivery governance.

· Provide thought leadership on deductions recovery frameworks and build consulting propositions for clients.

· Partner with sales teams to drive pre-sales efforts, including RFP responses, client presentations, solution workshops, and deal closures.

· Collaborate with Sales and Operations senior leadership to build momentum on new deals and successful conversion.

· Understand trade terms, supplier-retailer dynamics, Retailer nuances and payment behaviours, portal navigation, and industry-specific compliance requirements to build insight-driven recovery roadmaps.

· Deliver business impact and client value by embedding analytics, automation, and predictive modeling in the claims and disputes lifecycle.

· Engage with technology partners and consulting firms to co-create market-relevant, scalable solutions.

Act as a trusted advisor to CXOs and senior client stakeholders on O2C best practices and innovation areas.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Salesforce Certified Associate - SalesforceSalesforce

Required Skills

Applications Support, Business Consulting, Business-To-Business (B2B) Sales, Client Relations, Collaboration Tools, Commercial Modeling, Commercial Sales, Database Management, Deductions Management, Design Thinking, Digital Business Strategy, Enterprise Resource Planning (ERP), Executive Presence, Global Business Strategies, Inclusion, Location Strategy, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling, Strategic Forecasting, Strategic Planning

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Process Analytics - S&M

Remote Type -

Hybrid

Work Shift -

Evening Job (India)

Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.