Service Technician – The Travis (Austin, TX)
Genesis Residential
About The Travis
The Travis is a premier 50-story luxury high-rise in the heart of Downtown Austin, designed to deliver an elevated living experience with unmatched views, finishes, and service. At Genesis Residential, we believe exceptional communities are built through intentional service, operational excellence, and a team that takes pride in ownership.
Position Summary
The Service Technician is responsible for completing maintenance service requests, supporting preventative maintenance programs, assisting with make-ready turns, and helping ensure all building systems and community areas are maintained to a high standard.
This role requires strong maintenance skills, attention to detail, and a customer-service mindset to support a luxury high-rise environment. The Service Technician works closely with onsite leadership, the Building Engineer, and the maintenance team to provide a consistent and elevated resident experience.
Key Responsibilities
Maintenance & Service Requests
- Complete service requests promptly and professionally, maintaining a high standard of quality and resident experience
- Perform general maintenance repairs including plumbing, electrical, HVAC, appliance, hardware, drywall, paint, and minor carpentry repairs
- Troubleshoot maintenance issues and escalate complex building system concerns to the Building Engineer or onsite leadership as needed
- Assist with make-ready turns to ensure apartments are completed on schedule and meet community standards
- Perform routine inspections of mechanical rooms, equipment, and common areas to identify and address issues early
- Execute preventative maintenance programs to reduce downtime and extend equipment life
- Maintain accurate service logs, equipment records, and compliance documentation
- Support fire and life safety systems, including inspections, testing, and documentation
- Assist with system testing, commissioning, and ongoing performance optimization
- Coordinate and oversee vendors and contractors, ensuring work meets quality and safety standards
- Support capital projects, system upgrades, and ongoing building improvements
- Manage inventory and ordering of maintenance supplies
- Ensure compliance with OSHA, EPA, and all applicable local and state regulations
- Maintain a clean, organized, and safe work environment
- Work closely with onsite leadership to prioritize service requests and operational needs
- Provide professional and courteous service to residents, prospects, vendors, and team members
- Participate in an on-call rotation for after-hours maintenance and emergencies
Qualifications
- 2+ years of experience in multifamily maintenance preferred
- High-rise, lease-up, or luxury multifamily experience is a plus
- Working knowledge of HVAC, electrical, plumbing, appliances, and general maintenance repairs
- EPA certification required or ability to obtain within 90 days
- CPO or additional certifications preferred
- High school diploma or equivalent required
- Bilingual English/Spanish is a plus
- Trade school or technical training preferred
- Valid driver’s license required
Skills & Attributes
- Strong problem-solving and troubleshooting abilities
- High attention to detail and ownership mindset
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Professional communication and customer service skills
- Team-oriented with a proactive and solutions-driven approach
- Comfortable working a flexible schedule as needed and participating in an on-call rotation for emergencies
- Ability to operate maintenance tools and equipment, including power tools, ladders, and lifts
- Basic computer proficiency, including use of work order systems and standard office equipment
Physical Requirements
- Ability to walk, climb, lift, and access all areas of a high-rise building
- Ability to lift up to 50 lbs independently and heavier with assistance
- Comfortable working in mechanical rooms, rooftops, confined spaces, and varying weather conditions
What We Offer
- Competitive compensation based on experience
- Performance-based bonus opportunities
- Medical, dental and vision insurance
- Paid time off and holidays
Equal Opportunity Employer
Genesis Residential is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members.
Employment with Genesis Residential is contingent upon successful completion of a background check and drug screening, in accordance with all applicable local, state, and federal regulations. A valid driver’s license is required.