Trafford, England, United Kingdom · On-site
Company Description As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Ma…
Skills: Sales Management, Member Retention, Leadership, Coaching, Lead Generation
Kopavogur, Iceland · On-site
$11/hr–$18/hr
Company Description Flexible hours ? Working as a team ? Rewarding role? , There are so many reasons to join our retail teams .The skills you gain and experiences you gather may well kick start your career or perhaps you…
Skills: Customer Service, Sales, Visual Merchandising, Product Knowledge, Stock Replenishment
Akureyrarbær, Iceland · On-site
$11/hr–$18/hr
Company Description Flexible hours? Working as a team? Rewarding role? There are so many reasons to join our retail teams .The skills you gain and experiences you gather may well kick start your career or perhaps you jus…
Skills: Customer Service, Sales, Visual Merchandising, Product Knowledge, Communication Skills
Antwerp, Antwerp, Belgium · On-site
Beschrijving van het bedrijf Sports Direct.com is het retailsucces van het afgelopen decennium. Onze ongeëvenaarde groei in het VK en Europa onderscheidt ons echt van de rest. We zijn niet van plan om het rustiger aan te…
Skills: Leadership, Team Management, Visual Merchandising, Sales Management, Business Operations
Clayton-le-Moors, England, United Kingdom · On-site
Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a…
Skills: SQL, Python, SAS, Fraud Analytics, AML Transaction Monitoring
Kettering, England, United Kingdom · On-site
Company Description At Everlast Gyms, we’re on a mission to help our members go further, push harder, and achieve more. Our state-of-the-art gyms are built around a community of fitness enthusiasts who value not just the…
Skills: Cleaning, Sanitization, Chemical Handling, Time Management, Attention to Detail
Eastbourne, England, United Kingdom · On-site
Company Description Sports Direct is the UK's No.1 sports retailer, with an unbeatable range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're par…
Skills: Customer Service, Sales, Retail Operations, Communication Skills, Upselling
Clayton-le-Moors, England, United Kingdom · On-site
Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique customer experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a…
Skills: Financial Reporting, Management Accounts, Balance Sheet Reconciliation, Team Leadership, Financial Control
Petaling Jaya, Selangor, Malaysia · On-site
Company Description Sports Direct is part of Frasers Group, a leading UK-based retail group with a portfolio of internationally recognised brands in sports, lifestyle, and fashion. Sports Direct Malaysia is currently loo…
Skills: Retail Buying, Merchandising, Negotiation, Supplier Relationship Management, Data Analysis
Wolverhampton, England, United Kingdom · On-site
Company Description Sports Direct is the UK's No.1 sports retailer, with an unbeatable range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're par…
Skills: Customer Service, Sales, Visual Merchandising, Transaction Processing, Upselling
Bradford, England, United Kingdom · On-site
Company Description As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Ma…
Skills: Sales Management, Member Retention, Leadership, Coaching, Lead Generation
Livingston, Scotland, United Kingdom · On-site
Company Description As a Head Coach, you’ll take ownership of the fitness product in your gym, leading by example to inspire both members and your team. Reporting to the General Manager, you’ll mentor Fitness Coaches and…
Skills: Leadership, Personal Training, Group Training, Team Mentoring, Member Engagement
Livingston, Scotland, United Kingdom · On-site
Company Description As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Ma…
Skills: Sales Management, Member Retention, Leadership, Coaching, Lead Generation
Livingston, Scotland, United Kingdom · On-site
Company Description New club opening Autumn 2026 This is a full-time leadership role, accountable for the overall performance and daily running of your club. You’ll set the tone for excellence across sales, service, and …
Skills: Leadership, Team Recruitment, People Development, Commercial Awareness, KPI Management
Antwerp, Antwerp, Belgium · On-site
Beschrijving van het bedrijf BEDRIJFSOMSCHRIJVING Sports Direct.com is het retailsucces van het afgelopen decennium. Onze ongeëvenaarde groei in het VK en Europa onderscheidt ons echt van de rest. We zijn niet van plan o…
Skills: Leadership, Team Management, Customer Experience, Visual Merchandising, Sales Management
Uithoorn, North Holland, Netherlands · On-site
Beschrijving van het bedrijf Sports Direct.com is het retailsucces van het afgelopen decennium. Onze ongeëvenaarde groei in het VK en Europa onderscheidt ons echt van de rest. We zijn niet van plan om het rustiger aan te…
Skills: Leadership, Team Management, Visual Merchandising, Sales Management, Business Operations
Haarlem, North Holland, Netherlands · On-site
$2k/mo
Beschrijving van het bedrijf Sports Direct.com is het retailsucces van het afgelopen decennium. Onze ongeëvenaarde groei in het VK en Europa onderscheidt ons echt van de rest. We zijn niet van plan om het rustiger aan te…
Skills: Leadership, Team Management, Visual Merchandising, Sales Operations, Customer Experience
Sheffield, England, United Kingdom · On-site
Company Description Flexible hours ? Working as a team ? Rewarding role? , There are so many reasons to join our retail teams .The skills you gain and experiences you gather may well kick start your career or perhaps you…
Skills: Sales, Customer Service, Visual Merchandising, Stock Replenishment, Communication Skills
Lancaster, England, United Kingdom · On-site
Company Description Sports Direct is the UK's No.1 sports retailer, with an unbeatable range of sportswear, footwear, and equipment at prices that keep customers coming back. With 600+ stores and still growing, we're par…
Skills: Customer Service, Sales, Retail Operations, Communication Skills, Upselling
Shirebrook, England, United Kingdom · Hybrid
Company Description At Frasers Group we’re rethinking retail. Through digital innovation and unique store experiences, we’re serving our consumers with the world’s best sports, premium and luxury brands globally. As a le…
Skills: SOC Management, Threat Detection, Incident Response, SOAR, Automation
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Drive membership growth and maximize retention by leading sales initiatives and coaching the team on sales processes. Manage club activity planners, lead generation strategies, and oversee revenue lines to ensure profitability.
Requires a results-driven leader passionate about health and fitness with proven experience in sales and team coaching. Must possess excellent communication skills and flexibility to work evenings, weekends, and bank holidays.
As a Sales & Retention Manager, you’ll be responsible for driving membership growth, maximising retention, and ensuring our live member movement continues to grow. Reporting directly to the General Manager, this is a full-time leadership role where you’ll lead sales initiatives, support the wider team, and ensure every member’s journey is seamless from the first visit onwards. You’ll be the ambassador for sales excellence in your club, leading by example, implementing smart strategies, and building strong relationships both inside and outside of the gym.
Advocating and delivering the FUNDAMENTALS sales process, training and coaching the team to perform at their best.
Driving new member sales while maximising retention of existing members to grow the live member movement.
Owning the activity planner for the club – ensuring initiatives are well-planned, executed, and impactful.
Implementing creative lead-generation strategies both internally and externally.
Monitoring dashboards and KPIs, providing key insights to the team and ensuring targets are met.
Driving all revenue lines from memberships, product, and secondary spend to maximise profitability.
Preparing and delivering monthly sales presentations to the wider management team.
Building strong local business partnerships and developing #WeMoveBusinesses opportunities.
Leading by example on reception and the gym floor in this member-facing role.
Engaging in national initiatives such as #WorkoutWednesday and #WeCommunicate.
Providing honest, constructive feedback to team members, supporting their development and performance.
Supporting the General Manager with operational tasks including health & safety, facilities, maintenance, recruitment, and presentation standards.
Passionate about health, fitness, and wellness.
A proven leader with the ability to inspire and coach a team.
Strong sales and retention focus with a results-driven mindset.
Excellent communication and interpersonal skills, able to adapt style to different audiences.
Positive, solutions-focused, and resilient under pressure.
Ambitious, driven, and keen to develop further in leadership.
Flexible to work evenings, weekends, and Bank Holidays to support the needs of the business.
Why Join Us?
An opportunity like this at Frasers Group is for the fearless. The potential is huge, the experience unrivalled – and the rewards are designed to match.
Here’s what you’ll get:
At Frasers Group, we live by our principles:
We are building the planet’s most admired and compelling brand ecosystem.
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
Offices: Academy House, 36 Poland Street, London , W1F 7LU, GB · Brook Park East Road, Shirebrook, England NG20 8RY, GB
We are building the planet’s most admired and compelling brand ecosystem.
Frasers Group started as a small store in Maidenhead in 1982 and from there, grew to become a global powerhouse. We are now a collection of the world’s most iconic brands including Sports Direct, Flannels, GAME, Jack Wills, Sofa.com, Evans Cycles, USC, and Everlast. We believe the higher the risk, the greater the reward. We’ve never been afraid to strive forward and change the way the industry operates, diversifying our portfolio and elevating stores. We’re pushing the boundaries of traditional retail environments; future-proofing our business and improving product access to create a shopping environment that will be fit for purpose for many more years to come. We’re not sitting back – there’s no room for hesitation.
Offices: Academy House, 36 Poland Street, London , W1F 7LU, GB · Brook Park East Road, Shirebrook, England NG20 8RY, GB
