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Jobs at FortNine (Now Hiring) — 4 open

FortNine logoFortNine

Customer Service Representative

Waterford, Connecticut, United States · On-site

Mid level

Defender is a marine outfitter located in Waterford, CT, in business for 85+ years. Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and provi…

Skills: Customer Service, Sales, Order Processing, Communication Skills, Multi-tasking

FortNine logoFortNine

Buyer Coordinator

Waterford, Connecticut, United States · On-site

Entry level

Position Summary: Responsible for the optimization of buying decisions, using data to maximize sales and margin, and minimize inventory risk, for product lines under your responsibility. Also responsible for assisting Ca…

Skills: Data Analysis, Inventory Management, Purchase Order Management, Vendor Relations, Excel

FortNine logoFortNine

Retail Cashier/Runner

Waterford, Connecticut, United States · On-site

Entry level

Join Defender Marine, New England's trusted marine outfitter for over 87 years! We're looking for a friendly, dependable Part-Time Cashier to join our retail team. If you enjoy helping customers, working in a fast-paced …

Skills: Customer Service, Cash Handling, POS Systems, Communication, Interpersonal Skills

FortNine logoFortNine

Senior Magento Developer / Développeur Magento Senior

Montreal, Quebec, Canada · Remote OK

Senior

French version below Senior Magento DeveloperLocation / Work ModelRemote, Hybrid, or Onsite (Flexible) Role Overview FortNine is seeking a Senior Magento Developer to help build, scale, and maintain the eCommerce platfor…

Skills: Magento 2, PHP, Google Cloud Platform, Cloudflare, GitHub Actions

FortNine logo

Customer Service Representative

FortNine

Waterford, Connecticut, United States • On-site

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Mid level

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  • Full-time
  • high school
  • Posted 3d ago
  • Apply by Sep 24
  • ~40 hrs/week

Responsibilities

Respond to customer inquiries across various platforms and assist them in selecting appropriate marine products from the online catalog. Process orders efficiently and provide support for special requests, shipping quotes, and sales goals through expert recommendations.

Requirements

Candidates must have a high school diploma and previous experience in a call center and the boating/marine industry. Strong communication skills, a positive attitude, and practical boating knowledge are required.

Full job description


Defender is a marine outfitter located in Waterford, CT, in business for 85+ years. Our Mission is to be the marine outfitter of choice, offering the widest selection of products at the most competitive prices, and providing only the best customer service. Our valued employees have hundreds of years of combined boating experience and are committed to earning our customers’ trust and respect by offering friendly service, ongoing support, and of course - great value.
In this position you'll contribute to the achievement of sales goals by providing professional, friendly and accurate sales and/or customer service assistance to our customer base.
JOB DUTIES
  • Respond promptly and professionally to all incoming customer service and sales inquiries via a variety of communication platforms.
  • Assist customers in navigating our online product catalog and provide guidance to ensure they select the appropriate marine products.
  • Accurately and efficiently process orders using multiple computer applications and internal systems.
  • Provide timely, accurate, and customer-focused email responses that address inquiries and resolve issues effectively.
  • Conduct follow-ups with customers according to service guidelines and workflow processes to ensure satisfaction and resolution.
  • Offer knowledgeable support for special orders and custom product requests, ensuring all specifications are met.
  • Prepare shipping quotes, including freight and international shipping options, in a timely and accurate manner.
  • Support department sales goals through upselling, cross-selling, and expert product recommendations.
  • Continuously build product expertise through vendor training and internal resources to stay informed of new products and trends.
  • Participate in cross-training initiatives to support flexibility and growth across customer service and related departments.
  • Contribute to special projects as assigned by management to support business goals.
  • Conduct periodic self-evaluations of call performance and customer interactions to identify areas for improvement.
QUALIFICATIONS
Education / Work History:
  • High School diploma or more
  • Previous Call Center experience
  • Boating/Marine industry experience and knowledge
  • Commitment to teamwork and customer service
Job Skills
  • Positive attitude with ability to prioritize, multi-task and organize
  • Excellent written and verbal skills; excellent phone skills
  • Practical boating skills

Related keywords

Marine OutfitterCall CenterBoating IndustryCustomer SupportOrder ManagementFreight ShippingInternational ShippingProduct CatalogUpsellingCross-sellingVendor Training

About FortNine

LinkedInVisit site

Powering North America’s Outdoor Passions

Industry
Retail
Company size
201-500 employees
Founded
2009
Headquarters
Montreal
LinkedIn followers
10,734

FortNine Group is a Montreal-based portfolio of leading e‑commerce and retail brands built for riders, boaters, overlanders, and explorers across North America.

Offices: Montreal, CA

E-commerceRetailTechnologyContentYouTubeSocialPowersportsMotorcyclesDirt BikesMotocross
View all jobs at FortNine

About FortNine

LinkedInVisit site

Powering North America’s Outdoor Passions

Industry
Retail
Company size
201-500 employees
Founded
2009
Headquarters
Montreal
LinkedIn followers
10,734

FortNine Group is a Montreal-based portfolio of leading e‑commerce and retail brands built for riders, boaters, overlanders, and explorers across North America.

Offices: Montreal, CA

E-commerceRetailTechnologyContentYouTubeSocialPowersportsMotorcyclesDirt BikesMotocross
View all jobs at FortNine

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