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Jobs at Fort Bragg Harley-Davidson (Now Hiring) — 1 open

Fort Bragg Harley-Davidson logoFort Bragg Harley-Davidson

Service Advisor

Fayetteville, North Carolina, United States · On-site

Entry level

Service Advisor We are a leading Harley-Davidson Dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career …

Skills: Customer Service, Scheduling, Communication, Computer Competency, Basic Math

Fort Bragg Harley-Davidson logo

Service Advisor

Fort Bragg Harley-Davidson

Fayetteville, North Carolina, United States • On-site

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Entry level

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  • Full-time
  • Competitive Pay, Medical Plan, Dental Plan, Vision Plan, Paid Holidays, Paid Time Off
  • Posted 4d ago
  • ~40 hrs/week

Responsibilities

The Service Advisor schedules service work and acts as the primary liaison between customers and technicians to ensure timely vehicle repairs. They are responsible for selling additional services and maintaining high customer satisfaction scores.

Requirements

Candidates should possess strong communication skills, computer competency, and a valid driver's license with a clean record. Previous experience as a Service Advisor is preferred but not required.

Full job description

Service Advisor

We are a leading Harley-Davidson Dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

The Service Advisor is responsible for scheduling service work in the service department and for selling additional services to the customers while providing an excellent customer service experience. You will serve as the liaison between customers and our skilled technicians, ensuring that customer vehicles are properly diagnosed, serviced, and repaired in a timely manner.

We offer best in class industry benefits:

  • Competitive pay
  • Medical, Dental and Vision Plans
  • Paid Holidays & PTO
  • Short and Long-Term Disability
  • Paid Life Insurance
  • 401(k) Retirement Plan
  • Vehicle Purchase Discounts
  • Employee Discounts on Parts and Service Repairs
  • Aggressive Employee Referral Program with Bonus Opportunities

Responsibilities:

  • Greet customer in a friendly and professional manner.
  • Listen to customers’ concerns and accurately document their vehicle issues.
  • Manage service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and attentive service.
  • Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Distribute work between technicians according to store policy.
  • Answer technical questions about vehicle problems, warranties, services, and repairs.
  • Maintain Customer Satisfaction scores at or above company standards.
  • Maintain good working relationships to foster positive employee relations.
  • Comply with all company policies, procedures and safety standards.
  • Other duties as assigned.

Qualifications:

  • Previous experience as a Service Advisor is a plus but not required.
  • Good communication and customer service skills.
  • Computer competency and basic math skills.
  • Self-motivated with the ability to set and achieve targeted goals.
  • Organizational and time management skills.
  • Professional, well-groomed personal appearance.
  • Strong record of positive customer satisfaction results.
  • Clean driving record and valid driver’s license.

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.

Related keywords

Harley-DavidsonService AdvisorAutomotive ServiceCustomer SatisfactionVehicle DiagnosisService OrdersDrive Lane ManagementWarrantiesConcierge SupportDealership

About Fort Bragg Harley-Davidson

LinkedInVisit site
Industry
Retail
Company size
2-10 employees
Headquarters
Fayetteville, North Carolina
LinkedIn followers
44

Offices: 3950 SYCAMORE DAIRY RD, Fayetteville, North Carolina 28303, us

View all jobs at Fort Bragg Harley-Davidson

About Fort Bragg Harley-Davidson

LinkedInVisit site
Industry
Retail
Company size
2-10 employees
Headquarters
Fayetteville, North Carolina
LinkedIn followers
44

Offices: 3950 SYCAMORE DAIRY RD, Fayetteville, North Carolina 28303, us

View all jobs at Fort Bragg Harley-Davidson

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