Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training And Development, Customer Service, Retail Management, Merchandising, Inventory Management
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training And Development, Customer Service, Sales, Merchandising, Inventory Management
Base Pay This role has a minimum base pay from $15.24 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for designing, building and maintaining store product displays. …
Skills: Woodworking, Tile Setting, Power Tools, Measuring Tools, Basic Hand Tools
Pay Range $18.57 - $26.65 PURPOSE This position is responsible for designing, building and maintaining store product displays. Full-Time and Part-Time Positions Available. MAJOR RESPONSIBILITIES THE FUNCTION FOR THIS ROL…
Skills: Woodworking, Tile Setting, Power Tools, Measuring Tools, Basic Hand Tools
Pay Range $20.14 - $36.66 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and …
Pay Range $18.00 - $25.40 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Skills: Customer Service, Sales, Team Training, Merchandising, Inventory Management
Pay Range $17.75 - $24.05 PURPOSE The Warehouse Supervisor is responsible for directing and overseeing the warehouse operations of each retail store. In addition, the Warehouse Supervisor is responsible for supervising w…
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training And Development, Customer Service, Sales, Merchandising, Inventory Management
Your Work Matters The Senior Brand Marketing Manager is responsible for leading integrated marketing planning and driving brand affinity across all customer touchpoints — ensuring Floor & Decor shows up with a consistent…
Pay Range $19.15 - $36.05 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and …
Pay Range $20.50 - $28.19 PURPOSE This position is responsible for counting all the products in the warehouse on a daily basis (manually or using a handheld scanner), researching and reconciling daily inventory variances…
Skills: Inventory Control, Warehouse Management System, Quality Control, MS Excel, MS Word
Colorado Springs, Colorado, United States · On-site
$19/hr–$30/hr
Mid level
Pay Range $19.75 - $30.95 Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer servi…
Skills: Customer Service, Sales, Training And Development, Merchandising, Inventory Management
Pay Range $19.65 - $37.75 PURPOSE Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and …
Skills: Retail Management, Customer Service, Merchandising, Staff Training, Loss Prevention
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training And Development, Customer Service, Retail Management, Merchandising, Inventory Management
Base Pay This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience. PURPOSE This position is responsible for greeting customers and managing the customer storage pick-up…
Springfield, Massachusetts, United States · Remote OK
Entry level
Your Work Matters The Case Management Customer Service Specialist will be responsible for accurately and efficiently providing accurate product and service information while resolving any emerging problems faced by our c…
Skills: Case Management, Customer Service, Written Communication, Problem Solving, De-escalation
Base Pay This role has a minimum base pay from $16.78 per hour with higher starting pay available based on experience. Purpose: Floor & Decor Sr. Designer leads our design team and provide a seamless start to finish cons…
Your Work Matters We are looking for a Personalization Specialist to own and execute our website and eCommerce personalization strategy. In this role, you will use customer data, segmentation, and testing to deliver tail…
North Kansas City, Missouri, United States · On-site
Mid level
Purpose This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information…
Skills: Training And Development, Customer Service, Retail Management, Merchandising, Inventory Management
Base Pay This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience. Purpose This position will maintain the store merchandising standards and store pricing integrity. Th…
Skills: Merchandising, Pricing Integrity, SKU Labeling, Inventory Management, Communication Skills
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Full-time
high school
Bonus Opportunities, Career Advancement Opportunities, 401k With Company Match, Employee Stock Purchase Plan, Referral Bonus Program, Medical Insurance
Posted 28d ago
~40 hrs/week
Responsibilities
Responsible for training Product Sales Specialists and ensuring a positive customer shopping experience through exceptional service. Oversees department merchandising, pricing, and inventory management while maintaining safety standards.
Requirements
Requires a High School Diploma or GED and at least one year of customer service or sales experience. Must possess excellent communication skills and the physical ability to lift up to 60 pounds.
Full job description
Purpose
This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
Minimum Eligibility Requirements
High School Diploma or GED
1 year of customer service/sales experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company
Excellent communication skills (verbal & written)
Ability to multi-task and work in a fast-paced environment
Essential Functions
Act and work in a manner that is consistent with company’s core values
Demonstrate a thorough understanding and compliance with the company’s safe lifting practices standard operating procedures
Demonstrate the ability to drive and teach the company philosophy around the basic P’s of retail. The basic P’s of retail include but are not limited to: People, Position, Product, Presentation, Price, Promotion, Purchasing
Provide direction to all product sales specialists to ensure a highly attentive and accurate level of customer service
Complete all product specialist certification courses
Demonstrate a thorough understanding of merchandise and installation
Ensure the overall merchandising, pricing and organization of the department
Communicate standard operating procedure direction and changes to all associates in a timely manner
Complete the Industrial Truck (forklift) proficiency testing and certification
Communicate inventory needs to management
Direct and assist the processing of merchandise to the showroom floor
Validate all product placement and pricing within the department
Greet every customer in a helpful and courteous manner
Assist customers with product questions and selections
Process customers at check-out using the point of sale (POS) system
Process customer refunds and exchanges according to established guidelines
Present ‘how-to’ classes to customers
Follow established cash, check and charge card acceptance procedures
Answer the telephone according to accepted guidelines
Stock and tag merchandise displays as required
Create price tags and merchandise signs
Working Conditions (travel, hours, environment)
While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory Requirements
Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
Store Hours
Monday - Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Pickup Hours
Monday - Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Benefits & Rewards
Bonus opportunities & career advancement opportunities at every level
Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program
Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)
Work-life balance, including:
Paid vacation and sick time for eligible associates
Paid holidays plus a personal holiday
Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity
Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.
This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,113
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services
At Floor & Decor, our associates are entrepreneurs, innovators, and go-getters.
Industry
Retail
Company size
10,001+ employees
Founded
2000
Headquarters
Atlanta, Georgia
LinkedIn followers
82,113
Floor & Decor is like no other flooring company. Our customers enjoy the largest in-stock selection of tile, wood, laminate, vinyl and stone from around the world at everyday low prices. We deliver a unique shopping experience through inspirational displays and incredible customer service.
From our stores to our corporate headquarters you will find people that care, work hard, collaborate, and innovate. Through our associates’ teamwork and entrepreneurial spirit, we’ve quickly become one of the country’s leading flooring retailers; we’re proud to be recognized as one of Fortune’s 100 fastest-growing companies in 2020. With 200 stores and counting, the opportunities to advance within our organization are endless.
To continue our amazing growth, Floor & Decor is actively seeking gifted people with a solid work ethic and a real passion for helping others. Are you ready to make a difference at a truly groundbreaking company? From our retail stores to our distribution centers, to our corporate office, we encourage you to explore the variety of exciting opportunities available right now. Our career opportunities may leave you floored.
Offices: 2500 Windy Ridge Pkwy SE, Atlanta, Georgia 30339, US
Specialty Retailer of Hard Surface FlooringFree Design ServicesPorcelainCeramicStoneTileWoodLaminateVinyland Pro Services