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Jobs at Fields Chrysler Jeep Dodge RAM Glenview (Now Hiring) — 1 open

Fields Chrysler Jeep Dodge RAM Glenview

Service Advisor

Glenview, Illinois, United States · On-site

$80k–$95k/yr

Mid level

Service Advisor As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, techn…

Skills: Customer service, Communication skills, Time management, Inventory management, Scheduling

Service Advisor

Fields Chrysler Jeep Dodge RAM Glenview

Glenview, Illinois, United States • On-site

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Mid level

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  • $80k–$95k/yr
  • Full-time
  • Medical, Dental, Vision, Short and long term disability, Paid basic life insurance, 401(k) plan
  • Posted 2d ago
  • ~40 hrs/week

Responsibilities

The Service Advisor manages the customer experience in the service lane by greeting vehicle owners and explaining the repair process. They are also responsible for scheduling technicians and ensuring the efficient flow of work within the dealership.

Requirements

Candidates must possess strong communication and organizational skills, along with a professional appearance and a clean driving record. The role requires the ability to stand, walk, and lift up to 40 pounds while working in a service environment.

Full job description

Service Advisor

As a Service Advisor, you will own our customer’s experience in the service lane. You are the first point of contact with our customers and will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

FIELDS AUTO GROUP
Fields Auto Group believes that employees are our greatest asset. As such, we treat all team members with respect and appreciation for their contributions to the company. We believe not only in providing ongoing training, but also rewarding outstanding effort.

What We Offer

  • Medical
  • Dental
  • Vision
  • Short and Long Term Disability
  • Paid Basic Life Insurance
  • 401(k) Plan
  • Personal Time Off
  • Growth opportunities
  • Paid Training
  • Employee vehicle purchase plans
  • Family-owned and operated
  • Health and wellness
  • Saturday Lunches
  • Discounts on products and services

**PAY: 80,000 - 95,000

Responsibilities

  • Oversee the flow of the Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
  • Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
  • Provide concierge support for all owner inquiries, whether by phone or in person, to ensure the customer does not get mishandled
  • Ensure that the daily inventory of technicians' time is consistently sold to service customers.
  • Distribute work between technicians efficiently

Qualifications

  • Organized and friendly personality
  • Demonstrated ability to manage others
  • Time management skills
  • Fantastic communication skills with your customers
  • Professional, well-groomed personal appearance.
  • Acceptable motor vehicle driving record according to dealership guidelines
  • Willing to submit to a pre-employment background check

Physical Demands: The physical demands described here are representative of those required of an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of the job, the employee is regularly required to stand; walk; use hands to finger, and reach with hands and arms; climb or balance; and talk or hear.
  • The employee frequently is required to stoop, kneel, crouch, or crawl.
  • The employee is occasionally required to sit.
  • The employee must regularly lift and/or move up to 40 pounds.
  • Specific vision abilities required by this job include close vision and depth perception.
  • Test driving customers’ vehicles

Work Environment:

  • While performing the duties of the job, the employee is frequently exposed to moving mechanical parts and fumes or airborne particles.
  • The noise level in the work environment is usually moderate.

Related keywords

Service AdvisorAutomotiveDealershipCustomer ExperienceService LaneTechnician SchedulingInventory ManagementConcierge SupportRepair ProcessVehicle MaintenanceAutomotive IndustryCustomer Relations

About Fields Chrysler Jeep Dodge RAM Glenview

LinkedInVisit site
Company size
7 employees
Headquarters
Glenview, Illinois
LinkedIn followers
25

Offices: 2800 Patriot Blvd, Glenview, Illinois 60026, US

View all jobs at Fields Chrysler Jeep Dodge RAM Glenview

About Fields Chrysler Jeep Dodge RAM Glenview

LinkedInVisit site
Company size
7 employees
Headquarters
Glenview, Illinois
LinkedIn followers
25

Offices: 2800 Patriot Blvd, Glenview, Illinois 60026, US

View all jobs at Fields Chrysler Jeep Dodge RAM Glenview
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