Weobley, England, United Kingdom · Hybrid
Do you thrive on building relationships and exceeding customer expectations? Are you passionate about the outdoors, have a love for the kit, and have a knack for people and sales? If so you are going to love this job! AB…
Skills: Customer Service, Written Communication, Verbal Communication, Interpersonal Skills, Problem Solving
Louisville, Colorado, United States · On-site
$23/hr–$24/hr
Location: Louisville, CO (on-site) Employment Type: Full-Time Compensation: $23-24 per hour (dependent on experience) A well-run office rarely happens by accident. It takes someone who notices what is needed, keeps the d…
Skills: Office Coordination, Calendar Management, Vendor Management, Budget Tracking, Microsoft Excel
Aurora, Colorado, United States · On-site
$19/hr–$21/hr
Location: Aurora, CO (on-site) Employment Type: Full-Time Compensation: $19.50-$21.75 per hour Fenix Outdoor North America has an exciting opportunity for a motivated, high-energy customer service champion to join our DT…
Skills: Customer Service, Written Communication, Verbal Communication, Time Management, Microsoft Office
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The specialist will handle customer inquiries via phone, email, and live chat to provide accurate product and order information. They are responsible for resolving complaints and ensuring a high-quality, five-star customer experience.
Candidates need at least one year of frontline customer service experience and a strong passion for outdoor activities and equipment. Proficiency in ICT tools like Zendesk and Microsoft Office is required along with excellent communication skills.
Do you thrive on building relationships and exceeding customer expectations? Are you passionate about the outdoors, have a love for the kit, and have a knack for people and sales? If so you are going to love this job!
Trekitt is looking for a motivated and customer-focused individual to join our growing business as a Customer Experience Specialist.
You will be responsible for delivering sound and accurate information and advice to our customers and community. Being on the front line of the business, you will embody our brand's values and work hard to ensure every interaction is a five-star experience.
You will competently use several in house and external resources to distil and deliver accurate information regarding customers orders and the technical aspects of our premium product assortment to maintain our industry leading standard of customer service in our marketplace.
Answer phone calls, emails, and live chat inquiries from customers in a friendly and professional manner.
Effectively resolve customer inquiries, complaints, and requests across a varied range of mediums in a timely and efficient manner.
Provide accurate and up-to-date information on our stocked products, services, and policies.
Proactively identify customer needs and offer solutions or escalate complex issues to the appropriate team member.
Contribute to a positive team environment, supporting the needs of the team in a personable way.
Experience – A minimum of a years frontline customer Service experience
Communicator - Excellent written and verbal communication skills with the ability to clearly explain complex information in a concise and easy-to-understand manner quickly and efficiently.
People Person - Outstanding interpersonal skills and a genuine passion for building positive relationships with customers and stakeholders.
Problem Solver – Possessing the mindset and ability to think creatively and deliver the right outcome for the customer and the company.
Organised - Strong organisational skills and the ability to prioritise tasks effectively in a fast-paced environment.
Competent with Technology - A strong grasp of ICT skills, including using Microsoft Office, Zen Desk and POS software
Team Player – Experience and understanding of how a team achieves its goals together.
Live the Outdoors - A passion for the outdoors and a fundamental understanding of customers’ needs of outdoor clothing and equipment (including climbers, mountaineers, backpackers, trekkers, skiers and adventure travellers).
We are the UK’s premier outdoor retailer, focused on providing the British outdoor enthusiast with the best kit, service and advice possible. We are ambitious, determined and work tirelessly towards our objective, to be the best at what we do. This attitude has led us to be a fun and motivated workplace, with a committed and productive mindset shared amongst our teams and the business.
A competitive salary commensurate with experience, pension, staff discount scheme and flexible working schemes including home working.
We operate an open and friendly company with a relaxed culture and dress code in a comfortable environment, but we all work very hard to get the job done.
Fenix Outdoor International AG is a globally active leading group of outdoor companies focused on products and retail within the world of nature and outdoor activities. Through a comprehensive array of functional and durable premium products and services, the company enables people to enjoy life outdoors and supports survival in challenging and extreme environments of our planet. The company is listed on Nasdaq OMX Stockholm, Large Cap (Nasdaq Stockholm). Who we are: We consider ourselves a house of heritage and premium brands and retailers with strong values. Our focus is always on the long-term benefits of the company, our community, our customers, and our planet. We believe in strong relationships and partnerships internally as well as externally with customers and business partners. Sustainability and responsibility are deeply rooted and embedded in our governance structure and in the way we do business. At Fenix Outdoor International, we care about nature and how we impact our environment. We want to leave our basecamp in better shape than we found it.
Offices: Solna strandväg 128, Stockholm, Stockholm County 17154, SE · Lindenstrasse 14, Baar, Zug 6340, CH
Fenix Outdoor International AG is a globally active leading group of outdoor companies focused on products and retail within the world of nature and outdoor activities. Through a comprehensive array of functional and durable premium products and services, the company enables people to enjoy life outdoors and supports survival in challenging and extreme environments of our planet. The company is listed on Nasdaq OMX Stockholm, Large Cap (Nasdaq Stockholm). Who we are: We consider ourselves a house of heritage and premium brands and retailers with strong values. Our focus is always on the long-term benefits of the company, our community, our customers, and our planet. We believe in strong relationships and partnerships internally as well as externally with customers and business partners. Sustainability and responsibility are deeply rooted and embedded in our governance structure and in the way we do business. At Fenix Outdoor International, we care about nature and how we impact our environment. We want to leave our basecamp in better shape than we found it.
Offices: Solna strandväg 128, Stockholm, Stockholm County 17154, SE · Lindenstrasse 14, Baar, Zug 6340, CH
