Jobs at Express Flooring (Now Hiring) — 8 open

About the Role 

We're looking for a Customer Care Specialist who's motivated and passionate about people, problem-solving, and creating an exceptional customer experience. As a vital member of our operations department, you'll be the voice of our company - helping clients with questions, resolving issues, and ensuring every interaction leaves them feeling valued. 

You’ll thrive here if you’re a natural communicator, detail-oriented, and energized by helping others. You see challenges as opportunities to shine — using your likability, ambition, and empathy to deliver results and build loyalty. 

Job Type: In-Person – Full-Time  
Compensation: $20-$21
Schedule: Must be available to work shifts within office hours, including one weekend shift: 

• Monday - Friday: 7:00 am – 5:30 pm 
• Saturday - Sunday: 7:00 am – 3:30 pm 

What You’ll Do 

• Interact with customers by phone, email, chat, and text to answer questions and provide support. 
• Communicate clearly, simplify information, give updates, and follow up as needed. 
• Resolve customer inquiries, concerns, and complaints quickly and professionally. 
• Maintain accurate records, process transactions, and schedule services. 
• Build strong product knowledge to answer questions and recommend solutions. 
• Share customer feedback to support process and service improvements. 
• Work with internal teams to ensure smooth, positive customer experiences. 
• Adhere to company policies, procedures, and regulatory guidelines to ensure a secure and compliant customer service environment. 

What You’ll Bring 

• High school diploma or equivalent; associate or bachelor’s degree preferred. 
• Experience in customer service, account management, construction management, or a related role. 
• Excellent written and verbal communication skills. 
• Strong problem-solving skills and a passion for customer support. 
• Reliability, professionalism, and the ability to thrive in a fast-paced environment. 
• Adaptability and positivity when things get busy. 
• Proficiency in CRM and ERP systems. 

Why People Love Working Here  

• Supportive training and ongoing coaching to help you succeed. 
• Access to advanced training platforms that support your performance. 
• Fun, energetic team environment with room for growth. 

Benefits & Perks 

• Comprehensive medical, dental, and vision plan options
• Free virtual healthcare for employees and family members
• Health Savings Account (with HDHP enrollment)
• Health & dependent care flexible spending accounts
• Company-paid basic life insurance
• Voluntary supplemental life insurance
• Company-paid short-term disability insurance
• Voluntary long-term disability
• Company-paid Accident and Hospital Indemnity
• Free Bereavement and Life Planning Support for employees and family members
• 401(k) with company match (Pre-tax & Roth options)
• Paid PTO, bereavement leave, and maternity leave
• 7 company-paid holidays
• Employee Assistance Program (EAP)