At EssilorLuxottica, we are Empowering Humans. Omega Optix s.r.o., part of the EssilorLuxottica group, is a Czech manufacturer and distributor of spectacle lenses with over thirty years of industry experience. The produc…
Skills: Customer service, Order processing, Export administration, Communication, Data management
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The role involves managing international customer communications, processing orders, and preparing export documentation while coordinating with internal departments. Additionally, the position includes overseeing a small team, ensuring quality standards, and optimizing operational processes.
Requirements
Candidates should have experience in customer service or administration, with a strong preference for previous team leadership or mentoring experience. Proficiency in English and German is required, along with strong organizational skills and technical aptitude in MS Office.
Full job description
At EssilorLuxottica, we are Empowering Humans.
Omega Optix s.r.o., part of the EssilorLuxottica group, is a Czech manufacturer and distributor of spectacle lenses with over thirty years of industry experience. The production lab in Brandýs nad Labem is one of the most modern laboratories in Europe. In addition to the local market, Omega Optix exports over 4 million lenses to 40 countries around the world every year.
Our customers are mainly opticians and distributors – and you will be their key contact for day-to-day requests.
We are looking for a Customer Center Specialist to join our Export team and support customers across Europe and beyond, with a particular focus on English- and German-speaking markets.
This role combines customer communication, order processing and export administration. You will work with customer and order data, prepare documentation and coordinate with colleagues across the company to ensure that requests are handled accurately and deliveries run smoothly.
If you enjoy using languages, communicating with international customers and keeping things well organised, this could be the right role for you.
Join us and become part of a global leader in the eyewear industry.
What will you do?
Communicate with international customers, mainly opticians and distributors, via email and occasionally by phone
Process customer orders in our internal systems
Maintain accurate customer and order data
Prepare invoices, credit notes and other related documents
Prepare export documentation for shipments outside the EU
Handle customer requests and support the team with complaints
Coordinate with colleagues across logistics, sales, finance and other departments
What do we expect from you?
High school diploma or higher education
Previous experience in customer service, order processing, export administration or a similar role is an advantage
Fluent English and German; knowledge of another European language is a plus
A customer-focused and helpful approach
Strong attention to detail, especially when working with systems and data
The ability to organise your work, set priorities and follow tasks through
Good knowledge of MS Office, particularly Excel
A proactive approach and willingness to solve problems
What’s in it for you?
Daily communication with international customers and the opportunity to use your language skills
A varied role combining customer service, order processing and export administration
The chance to learn more about international logistics and export processes
Cooperation with colleagues across different teams and countries
The stability and support of an international company
A friendly team where people communicate openly and help each other
In addition to a stable job, you will also enjoy a range of benefits:
Competitive salary and performance-based bonus
Corporate shareholding programme BOOST
Pension contribution
5 weeks of holiday
Edenred cafeteria programme
Meal vouchers and refreshments at the workplace
Employee discounts on selected products
Access to development programmes and the Leonardo learning platform
A friendly working environment and a supportive team
Flexible working arrangements to help you maintain a healthy work-life balance
At EssilorLuxottica, we are Empowering Humans.
Omega Optix (součást EssilorLuxottica) je český výrobce a distributor brýlových čoček s více než 30letou tradicí. Naše moderní výrobní laboratoř v Brandýse nad Labem patří mezi špičku v Evropě a ročně dodáme více než 4 miliony čoček zákazníkům ve více než 40 zemích světa.
Naši zákazníci jsou především optiky – a právě s nimi budeš v každodenním kontaktu.
Do Customer Interaction Center (CIC) v Praze hledáme kolegu či kolegyni, který/á má zkušenost se zákaznickým servisem a chce se posunout dál – směrem k vedení malého týmu.
Je to role na pomezí seniorního specialisty a Team Leadera. Budeš kombinovat každodenní komunikaci se zákazníky s postupným přebíráním odpovědnosti za chod 3členného týmu – jeho organizaci, kvalitu práce i rozvoj lidí.
Zároveň budeš mít prostor ovlivňovat, jak tým funguje – zjednodušovat procesy, hledat efektivnější způsoby práce a posouvat věci kupředu.
Přidejte se k nám a staňte se součástí lídra v oblasti oční optiky.
Co budeš dělat?
Komunikovat se zákazníky (telefon/e‑mail) a řešit jejich dotazy, požadavky i reklamace
Zpracovávat objednávky a pracovat s interními systémy (důraz na přesnost dat)
Organizovat každodenní práci malého týmu (3 lidí) a nastavovat priority
Podporovat, zaučovat a rozvíjet členy týmu
Hlídat kvalitu výstupů, termíny a dodržování procesů
Spolupracovat s kolegy napříč firmou (logistika, obchod, finance, IT)
Identifikovat, co dává smysl zjednodušit nebo automatizovat (procesy, reporting, práce s daty)
Podílet se na menších projektech a zavádění změn v rámci týmu
Zajišťovat plynulý chod týmu v každodenním provozu
Co od tebe očekáváme?
Zkušenost ze zákaznického servisu nebo administrativy spojené se zákazníky
Výhodou je první zkušenost s vedením lidí, mentorováním nebo zaučováním
Schopnost organizovat práci, nastavovat priority a dotahovat věci
Dobrou znalost MS Office (zejména Excel)
Technickou zdatnost a pečlivost při práci se systémy a daty
Proaktivní přístup a chuť věci zlepšovat
Češtinu/slovenštinu na úrovni rodilého mluvčího, angličtinu na komunikativní úrovni
Co u nás najdeš?
Prostor vyrůst z role specialisty do vedení menšího týmu
Možnost reálně ovlivnit fungování procesů
Stabilní zázemí mezinárodní společnosti
Přátelský tým a prostředí, kde se věci řeší napřímo
Kromě stabilní práce získáte i řadu benefitů:
Konkurenční mzdu + bonusový systém
Firemní akciový program BOOST
Příspěvek na penzijní připojištění
5 týdnů dovolené
Cafeteria program EdenRed
Stravenky a občerstvení na pracovišti
Zaměstnanecké slevy na produkty
Přístup k rozvojovým programům a vzdělávací platformě Leonardo
Přátelské pracovní prostředí a tým, který vás podpoří.
Flexibilní způsob práce, který vám pomůže udržet rovnováhu mezi pracovním a osobním životem.
Our Diversity, Equity and Inclusion commitment
We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT
We are EssilorLuxottica, a global leader in the design, manufacture and distribution of advanced vision care products, eyewear and med-tech solutions. Our Mission is to help people around the world to see more and be more by addressing their evolving vision needs, personal style aspirations and desire to feel more connected to the world around them.
We are home to the most innovative lens technologies, including Varilux, Stellest and Transitions, iconic brands such as Ray-Ban, Oakley and Supreme, the most desired luxury licensed brands and world-class retailers including Sunglass Hut, LensCrafters, Vision Express and Apollo. Backed by robust R&D investments, distinctive capabilities and a top-quality asset portfolio, we drive innovation across categories, from cutting edge medical instruments and solutions for eye health to category-defining smart glasses, all of which push the boundaries of the industry and reimagine the eyes as a gateway to new possibilities.
With over 200,000 employees across 150 countries, 600 operations facilities, serving 300,000 eye care professionals and operating 18,000 stores, the Group generated consolidated revenue of Euro 26.5 billion in 2024. Our OneSight EssilorLuxottica Foundation has given access to sustainable vision care to nearly 1 billion people in underserved communities.
Our ambition is clear. We are building a platform where the eyes are the gateway to new possibilities – bridging the gap between the digital world and human experience.
At EssilorLuxottica, we are Empowering Humans.
Offices: 1-6, Rue Paul Cézanne, Paris, FR · Piazzale Luigi Cadorna, 3, Milan, IT