Greenwich, Connecticut, United States · On-site
Seasonal Customer Experience Associate About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. A…
Skills: Customer service, Communication, Problem solving, Empathy, Organizational skills
Summit, New Jersey, United States · On-site
$25/hr
Seasonal Customer Experience Associate About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. A…
Skills: Customer Service, Communication, Problem Solving, Empathy, Organizational Skills
Fairfax, Virginia, United States · On-site
$25/hr
Seasonal Customer Experience Associate About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. A…
Skills: Customer service, Communication, Problem solving, Empathy, Organizational skills
Dallas, Texas, United States · On-site
$25/hr
Seasonal Customer Experience Associate About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. A…
Skills: Customer Service, Communication, Problem Solving, Empathy, Organizational Skills
Charlotte, North Carolina, United States · On-site
Seasonal Customer Experience Associate About Ernesta Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. A…
Skills: Customer service, Communication, Problem solving, Empathy, Organizational skills
Charlotte, North Carolina, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Sales support, Customer service, Administrative support, Lead qualification, Upselling
Fairfax, Virginia, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer service, Sales support, Administrative support, Design expertise, Lead qualification
Summit, New Jersey, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer service, Sales support, Account management, Design expertise, Administrative support
Greenwich, Connecticut, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Sales Support, Account Management, Administrative Support, Design Expertise
Birmingham, Michigan, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Sales Support, Administrative Support, Lead Qualification, Upselling
Birmingham, Michigan, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer service, Sales support, Administrative support, Design expertise, Lead qualification
Dallas, Texas, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Sales support, Customer service, Administrative support, Design expertise, Lead qualification
Charlotte, North Carolina, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Inside Sales, Administrative Support, Sales Support, Lead Qualification
Fairfax, Virginia, United States · On-site
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Sales Support, Administrative Support, Design Expertise, Lead Qualification
Summit, New Jersey, United States · On-site
$30/hr
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Sales Support, Administrative Support, Design Expertise, Lead Qualification
Greenwich, Connecticut, United States · On-site
$30/hr
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer service, Sales support, Administrative support, Lead qualification, Upselling
Dallas, Texas, United States · On-site
$30/hr
About Ernesta: Ernesta believes that more soft surfaces mean happier homes. Our vision? To bring gorgeous, design-focused custom rugs to your places of gathering through an enjoyable, simple and affordable experience. Gu…
Skills: Customer Service, Inside Sales, Administrative Support, Sales Support, Lead Qualification
Greenwich, Connecticut, United States · On-site
About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought sta…
Skills: Sales, Interior design, Customer service, Spatial planning, Account management
Santa Monica, California, United States · On-site
$20/hr–$30/hr
About Ernesta: Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought sta…
Skills: Consumer Sales, Account Management, Interior Design, Spatial Planning, Customer Relationship Management
Atlanta, Georgia, United States · On-site
$90k–$120k/yr
About Ernesta: Ernesta is on a mission to bring gorgeous, designer-quality custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought s…
Skills: Retail Management, Sales Coaching, Customer Experience, Account Management, Interior Design
Greenwich, Connecticut, United States • On-site
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Deliver a warm and efficient customer experience across multiple communication channels including email, phone, chat, and SMS. Troubleshoot customer inquiries regarding orders, shipping, and product care while collaborating with internal teams to resolve issues.
Requires 1–3 years of experience in customer service, hospitality, or retail environments. Candidates must possess exceptional communication skills and the ability to work a flexible schedule in an in-person showroom setting.
Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience.
We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion-dollar global rug industry.
Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers.
Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.
Ernesta is looking for a Seasonal Customer Experience Associate to join our Customer Experience team during one of our busiest times of year. This is a temporary role ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in delivering exceptional service.
As a Seasonal Customer Experience Associate, you'll serve as a trusted resource for our customers, helping them navigate questions about their orders, products, deliveries, and care. You'll work alongside our experienced Customer Experience team to ensure every interaction reflects Ernesta's commitment to thoughtful, personalized service.
If you're energized by solving problems, communicating with empathy, and creating positive customer experiences, we'd love to hear from you.
At Ernesta, every customer interaction matters. As a Seasonal Customer Experience Associate, you'll play an important role in helping us deliver a seamless, elevated experience during one of our busiest seasons while working alongside a collaborative team that values empathy, curiosity, and craftsmanship.
Ernesta is committed to inclusion. We are an equal opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
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Ernesta is on a mission to bring gorgeous, designer quality, custom-sized rugs to homes and places of gathering through a delightful, seamless experience. An intentional purchase journey ensures each customer is thrilled with their made-to-measure rug and its truly custom fit. We believe that high-quality design shouldn't be out of reach and we are here to fill this gap in the multi-billion dollar global rug industry.
Offices: 322 8th Avenue, New York, New York 10001, US
Ernesta is on a mission to bring gorgeous, designer quality, custom-sized rugs to homes and places of gathering through a delightful, seamless experience. An intentional purchase journey ensures each customer is thrilled with their made-to-measure rug and its truly custom fit. We believe that high-quality design shouldn't be out of reach and we are here to fill this gap in the multi-billion dollar global rug industry.
Offices: 322 8th Avenue, New York, New York 10001, US
